Daryl Callahan

Poor Management Experience with Daryl, Saved Only by Two Great Employees I recently purchased a vehicle from DCH Wappingers Falls Toyota, and while I love the car and appreciate the finance and sales sup Great Employees I recently purchased a vehicle from DCH Wappingers Falls Toyota, and while I love the car and appreciate the finance and sales support, my experience was overwhelmingly stressful and frustrating—mainly because of the behavior of Sales Manager Daryl Callahan. Over three separate visits, I was misled about optional add-ons like Pulse and NitroFill, which I made clear I did not want or need. Despite stating multiple times (in person and on the phone) that I wanted to stick to the advertised price and stay within my budget, I was pressured and told these extras were “mandatory.” When I finally stood my ground, I was told I was being disrespectful—simply for trying to be heard. This is not the “hassle-free, pressure-free” experience the dealership advertises. The ONLY reason I completed the purchase was thanks to Anthony Fakhoury and Jaime Garcia. Their professionalism, empathy, and ability to actually listen made a huge difference. They treated me and my family with respect and helped us finish the process with dignity. If you go to this dealership, ask for them specifically. Management, however, seriously needs to revisit how they handle customers—especially ones who come ready to buy. More

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I would absolutely recommend DCH Toyota and MICHAEL and Robert Goldberg and Darrell, very professional Robert Goldberg and Darrell, very professional More

by kaz68 Verified Customer Verified Customer

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Service is great no complaints did a great job on my car will be coming back soon will be coming back soon More

by Afak Verified Customer Verified Customer

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This is my 4th Toyota purchase from Mike O’hare and there is a reason I keep coming back to him. He is professional, attentive and Informative. is a reason I keep coming back to him. He is professional, attentive and Informative. More

by Dan H Verified Customer Verified Customer

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I would not shop at this dealership again due to the difficult time they gave me during purchase with "dealer fees" then the car wouldn't start the day I purchased it. difficult time they gave me during purchase with "dealer fees" then the car wouldn't start the day I purchased it. More

by LILLI316 Verified Customer Verified Customer

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Fif teen words is really a lot more than I am in the mood for for More

by YouShoulHaveAskedThisFirst Verified Customer Verified Customer

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While looking around the dealership looking for a new family car we stumbled upon the corolla cross in the show room we were immediately drawn to it and were able to get a great deal with our sales rep A family car we stumbled upon the corolla cross in the show room we were immediately drawn to it and were able to get a great deal with our sales rep Avi, the customer service was great, easy and quick process 10/10! :) More

by MIKE.WHEELER707 Verified Customer Verified Customer

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Service is top notch The service is top notch. And the employees extremely professional and will the extra yard to please the customer. And the employees extremely professional and will the extra yard to please the customer. More

by LEWISD3383 Verified Customer Verified Customer

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Overall friendly staff. Building is nice and clean. Had to wait a little long sometimes, but otherwise good experience Building is nice and clean. Had to wait a little long sometimes, but otherwise good experience More

by ABUCCIE Verified Customer Verified Customer

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I had a good experience with Anthony he was helpful showing the details of syncing phone & all staff were helpful. showing the details of syncing phone & all staff were helpful. More

by RHONDY2 Verified Customer Verified Customer

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