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Dave Brooks
Dave Brooks at Gordie Boucher Ford Lincoln of West Bend

Dave Brooks | Page 7

New Car Manager

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

Contact Me
5.0
112 Reviews

Dealership Experience

26 yrs, 6 mos

Industry Experience

26 yrs, 6 mos

5.0

112 Reviews

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112 Reviews of Dave Brooks

November 17, 2022

Dealership Rating
Employee Rating

Great experience from start to finish. Amanda was fantastic to work with and would highly recommend her and this dealership to everyone. More

by EJS10D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Krueger , Kayla Bell

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Nov 20, 2022

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Amanda here at Gordie Boucher Ford Lincoln of West Bend.

August 31, 2022

Dealership Rating
Employee Rating

We are very satisfied with the truck we purchased. Just wished Ford had a better handle on delivery times. We sold our existing truck in 1 week thinking our new truck would be in but had to wait almos More

by MARYBILGO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Nuernberg , Zeke Heyse, Moriah

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Sep 01, 2022

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback, Mary! Here at Gordie Boucher Ford Lincoln of West Bend, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 01, 2022

Dealership Rating
Employee Rating

Not sure what number F150 im on but as always Eugene and David Brooks got the job done ! Honored price protection without asking (February order) and no stupid dealer markups ! More

by flasch192
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eugene Sanchez , Kayla Bell

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Aug 02, 2022

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with Eugene and David. We're glad to hear they delivered such a great experience!

July 28, 2022

Dealership Rating
Employee Rating

This dealership is amazing! Everyone that works there is super nice and works with you very well! More

by Jstad50
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eugene Sanchez , Zeke Heyse

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Jul 29, 2022

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 27, 2022

Dealership Rating
Employee Rating

The people at this dealership are amazing! ! I would highly recommend them! Great customer service!! More

by CTOSWALD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Flynn , Kayla Bell

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Jul 28, 2022

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 13, 2022

Dealership Rating
Employee Rating

Outstanding customer service. Buying my new new vehicle was a great experience. Very friendly. I highly recommended this dealership. More

by ANDYK49916
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Krueger, John Zieja, Joseph Hohmann, Richard Love, Chris Flynn, Wayne Zarling , Rebecca Flynn, Zeke Heyse, Stephanie Lewis

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Aug 16, 2022

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your trust, we’re thankful for amazing customers like you!

June 23, 2022

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Employee Rating

Anyone that’s looking for a vehicle or will be in the future…. Do not shop at Gordie Boucher Ford Lincoln of West Bend . They are the shadiest dealer I’ve ever came in contact with. Long story short is I More

by Kris.gindy
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chris Flynn , Stephanie Lewis

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Jun 24, 2022

Gordie Boucher Ford Lincoln of West Bend responded

We have been receiving multiple posts on various platforms from you making accusations against our dealership. We understand your frustration with how long it is taking for you to take delivery of the Bronco you ordered, but please keep in mind that product delays are plaguing the entire auto industry. Also, keep in mind that our dealership is in no way responsible for the factory delays. Nor did we decide to transfer your original order to another dealer – you did. As we and the Ford factory representatives have explained to you, once the order in their system is transferred, your original order is canceled, which means that our dealership is no longer obligated to deliver the vehicle to you. As Ford has explained directly to you, no customer can have two pending orders for the same vehicle. On top of that, neither Bronco is built yet – so you would be delayed regardless of Ford’s system error which kept your name on both orders. The bottom line is there is nothing we can do here and your continued negative posts against our dealership are simply not going to change anything for you.

Jun 24, 2022

Gordie Boucher Ford Lincoln of West Bend responded

Even though you, yourself, transferred the initial order, this situation is the result of more than “transfer confusion.” Your order with our dealership was canceled by Ford to you, and by the time you tried to “play both orders” to see which one would be delivered first, that Bronco was already committed to another customer whose rights need to be respected as well. We apologize for incorrectly stating that the Bronco hadn’t been built, and please know that we truly wish your Bronco was in fact being shipped to you, but again we have zero control over that.

Jun 24, 2022

Kris.gindy responded

I was told directly by Ford that the order and reservation number would be transferred. The Bronco that has my name on it and used my reservation number is in fact built and waiting on shipping. You guys forget that I’m still on the email and get every update. The simple fact here is that you took advantage of Fords delay on getting the transfer of the order and reservation done and took the vehicle as your own regardless of the customer to make money on it. It’s greed at its finest. This has nothing to do with the supply delays. After myself communicating with you several times stating that during the transfer confusion that I wanted to buy the vehicle with my name on it you guys decided that extra money is more important than customer satisfaction. None of these statements are accusations, they are facts and I have every text/email backing this up from myself and your employees. You guys can continue to try to make yourself look better in this matter by replying with lies.

Jun 24, 2022

Kris.gindy responded

This is once again another lie to cover up the money hungry mentality of this dealership. I never made two orders to see what would come first. Why would I make a new order for the same exact vehicle 1.5 years after the first order and think that would come first? Now you are just sounding silly. I was in contact with you guys during the initial transfer regarding confusion on where the bronco would be delivered once shipped and talked to multiple employees at your dealership stating that regardless where it was delivered to I wanted to buy it. At that time it was never stated that you sold it to someone else. It wasn’t until recently when my new dealer contacted you about the transfer that you refused to give me the vehicle which I ordered. So don’t play the card that you respect the customers, that has been blatantly obvious that the customer means nothing. It’s the extra money that’s the motivation here. Once again I have all documentation of the conversations between myself and the employees of your dealership regarding the transfer and me buying it. This was a transfer, the reservation number and build was supposed to be transferred to the new order with the new dealership. Once again you seen the opportunity to capitalize on Fords slow process on the transfer and the vehicle that was ordered was pulled to build and decided instead of caring about a customer seen it as an opportunity to make extra money instead of doing the correct thing by giving it to the person who ordered it and waited for 2 years. All of that shows the true colors of this dealership and the Boucher group in general. I will continue to make everyone aware on how this dealership operates. You can keep back pedaling on the actions you took and try to make it look like you did nothing wrong and a brand new bronco just willingly fell into your lap. Just remember you would never have had an opportunity to get that vehicle if I didn’t order it.

June 16, 2022

Dealership Rating
Employee Rating

Best Ford Dealership in WI. Always helpful, fair prices and extremely courteous. Alway enjoy working with Chris and his team. More

by leewoelbing
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Chris Flynn, Tim Heim, Wayne Zarling , Rebecca Flynn, Angie Heyse, Barb Sauer

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June 15, 2022

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Employee Rating

Barb was great. My truck didn't get finished getting diagnosed until after parts dept was closed, so she made sure a follow up along with approval from Fidelity and More

by JASON_OHM
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Chris Flynn , Angie Heyse, Barb Sauer

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June 08, 2022

Dealership Rating
Employee Rating

They are always professional. I have going there for over 20 years and Dave Brooks as the sales manager and Eugene Sanchez as the sales person are an amazing duo. More

by Danielagee
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eugene Sanchez , Kayla Bell

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Jun 08, 2022

Gordie Boucher Ford Lincoln of West Bend responded

Wow- thank you for the kind words. We are thrilled we have been your go-to for over 20 years! We thank you so much for your loyalty and look forward to seeing you for years to come!

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