Denise Beyner-Stanley
Denise Beyner-Stanley at Big Star Cadillac

Denise Beyner-Stanley | Page 4

Executive Administrative Asst. / Greeter

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

5.0
71 Reviews
5.0

71 Reviews

Write a Review

Dealership Experience

16 yrs

Industry Experience

50 yrs, 1 mo

71 Reviews of Denise Beyner-Stanley

December 01, 2023

Dealership Rating
Employee Rating

Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f More

by arreolaf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Ruben Cauton, Kelly Wilson, Iriam Diaz, Bobby Miller, Jose Teran, Raven Rasberry , zzJeff zzDial, zzKarah zzGonzales, Cris Mascorro 5 stars

Dec 01, 2023

Big Star Cadillac responded

Thank you for your review. I apologize for the items that went unaddressed. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If we have not scheduled your return visit to address your unsresolved concerns, please reach out to me directly at jwilson1@bigstarcadillac.com. Jason Wilson, Service Director.

October 31, 2023

Dealership Rating
Employee Rating

Clean effective efficient professional scheduling no problem address concerns after service feel comfortable with services performed. More

by ANITAZEPPENFELDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr, Jose Teran, Raven Rasberry , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Oct 31, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 24, 2023

Dealership Rating
Employee Rating

This is my dealership. I’ll go nowhere else. From sales to service, they keep me coming back. This is my fourth vehicle from Big Star. More

by PATRICEFOGARTY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Ainsley Roark, Raven Rasberry , zzAmie zzGulli, zzGary zzYannibelli, Fabulous young lady who helped me with the fancy stuff in my dashboard. She was excellent. I don’t remember her name, but begins with a D, maybe.

Oct 26, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 23, 2023

Dealership Rating
Employee Rating

This dealership has the best sales rep Phillip Conner and the best service advisor Ainsley More

by ZENOFAMILY713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 17, 2023

Dealership Rating
Employee Rating

The staff’s is kind and friendly . There are willing to help you with any problems you have More

by vjac1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, Kevin Sonnier , zzJeff zzDial

Oct 17, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 15, 2023

Dealership Rating
Employee Rating

I LOVE GOING THERE TO GET MY XT5 WORK ON. THIS IS MY THIRD CADILLACE FROM THERE. THE STAFF IS GREAT. More

by CECBLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 26, 2023

Dealership Rating
Employee Rating

Ansley and big star Cadillac is the best. I would recommend to every one I know More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cauton, Bobby Miller, Ainsley Roark, Jose Teran, Raven Rasberry , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Sep 27, 2023

Big Star Cadillac responded

We are humbled by your kind words.

September 17, 2023

Dealership Rating
Employee Rating

The staff is very friendly and knowledgeable. There are are easygoing and easy to talk to I always like going there. More

by vjac1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, Kevin Sonnier , zzJeff zzDial

Sep 18, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 16, 2023

Dealership Rating
Employee Rating

Every experience we have had with Big Star Cadillac has been amazing. We are always treated like family. We are given 5 star treatment with every interaction. More

by LYLY2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Kevin Sonnier , zzAmie zzGulli

Sep 18, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 09, 2023

Dealership Rating
Employee Rating

Large inventory with excellent selection. Salesperson, Financial and IT Service provided excellent services and very knowledgeable. More

by TWCALDWELL3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 11, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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