Derek Tenney | Page 5

Derek was so helpful in keeping me up to date on what was going on with the repairs to my Jeep. I was very pleased working with him and the repairs to my Jeep. I highly recommend Klaben for purchasing a ve going on with the repairs to my Jeep. I was very pleased working with him and the repairs to my Jeep. I highly recommend Klaben for purchasing a vehicle and repairs! More

by amoneypennymrm Verified Customer Verified Customer

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Other than the long wait for parts (no fault of Klaben just the world we live in) the team at Klaben in Kent did a great job in updating us on where they were in the process. just the world we live in) the team at Klaben in Kent did a great job in updating us on where they were in the process. More

by rebekah_linger14 Verified Customer Verified Customer

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The people were Very helpful very thorough, and the work they did speaks for itself. they did speaks for itself. More

by BlackRam14 Verified Customer Verified Customer

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My buying experience at klaben was amazing! I never felt pressured and rushed into any decision throughout the process. Everyone I came into contact with at the dealership was willing to go out I never felt pressured and rushed into any decision throughout the process. Everyone I came into contact with at the dealership was willing to go out of their way to make sure I was happy with my decision. The follow up after my purchase was very considerate just in case I had any pressing questions or comments about the car. With that being said, I will definitely be returning to klaben in the future when I need my next vehicle! More

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Craig was wonderful ! I purchased my 2023 F150 however noticed some flaws in the paint shortly after. I took my vehicle to Craig’s location the next day where him and Dere I purchased my 2023 F150 however noticed some flaws in the paint shortly after. I took my vehicle to Craig’s location the next day where him and Derek squared me away! They had my paint touched up, put me into a rental vehicle and had it done in less than a week. When I picked up my vehicle, not only was it done perfectly but they even washed it and threw some tire shine on. Couldn’t have been more impressed with the service here More

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Explained everything that needs to be done. Good service should have updated my file…my contact information Good service should have updated my file…my contact information More

by svickery64 Verified Customer Verified Customer

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The experience was awesome as always. The cat looks wonderful and just like new. Thank you all, Craig Hutchinson and company and Mona Crooks and company. The cat looks wonderful and just like new. Thank you all, Craig Hutchinson and company and Mona Crooks and company. More

by Badmoonrising44281 Verified Customer Verified Customer

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Excellent work. Always returned calls, kept me updated. Excellent workmanship. Entire staff was polite, helpful and willing to go the extra distance. Always returned calls, kept me updated. Excellent workmanship. Entire staff was polite, helpful and willing to go the extra distance. More

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The service department always does a great job with my cars. Kim is always very helpful. I had my Escape at the collision center for a rear end accident and Derek really went over and above with phone c cars. Kim is always very helpful. I had my Escape at the collision center for a rear end accident and Derek really went over and above with phone calls to the insurance companies. More

by bdavis_44224 Verified Customer Verified Customer

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You really don't know how good a dealership is until you have a problem. I thought my wheel had been swapped during service, but it turns out that the cladding had came off of the rim. I didn't know this have a problem. I thought my wheel had been swapped during service, but it turns out that the cladding had came off of the rim. I didn't know this was a thing. This is NOT Klaben's fault in any way, but guess what? They're replacing my wheel at no charge. Folks - if you're not coming here, you should be, as Richard Klaben's philosophy is being pushed down to his staff and it's one we all could aspire to. Thanks to the team! More

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