Dina Bartolomeo | Page 7

Service Team Committed to Customer Satisfaction After an unexpected major service in the first year of owning my Suburban, I had some follow-up concerns regarding the service and wanted to be certai After an unexpected major service in the first year of owning my Suburban, I had some follow-up concerns regarding the service and wanted to be certain that the condition of my vehicle was in the nearly like-new condition it had been in when I brought it in. I was not sure that those concerns would be received well, and almost anticipated that they would be received as unreasonable, but Gary Lewis (Service Director) was extremely receptive to discussing all of it with me, in detail, and then enthusiastically set about to take care of it. He addressed all of the issues (primarily cosmetic) right away, followed up with me consistently, and assured me that he would stay on top of it all until I was completely satisfied. In the course of bringing the vehicle in a few times I was also helped by Dina Bartolomeo and Joe Guzman, also both clearly committed to making sure I was happy with my service visits at Criswell. Our experience with the purchase of the vehicle a year ago could not have been better, and since then we've really grown to appreciate the professionalism and support of the service team, as well. We're really happy Criswell customers and will be back, I'm sure. More

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Criswell is the best!! Criswell is one of the best experiences that I have ever experienced! The sales department is spot on and the service department is attentive to my ne Criswell is one of the best experiences that I have ever experienced! The sales department is spot on and the service department is attentive to my needs! Dina Bartolomeo and Lynn Smith were extremely professional regarding service and made sure that my 2017 Stingray was up to date in terms of service. They follow the excellent sales experience of Abe El-Ghoul. I have had many cars over the years but I would have to say that Criswell is far superior to the rest. I am looking forward to using Criswell in the future for all of my needs. I would recommend this organization to everyone. If I could give it 10 stars, I would do so. Go Criswell, you rock!!! More

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Great customer service Had my car in for a standard oil change, in sorry of draining, they stripiped the threads on the drain plug. Criswell completely replaced the oil pan Had my car in for a standard oil change, in sorry of draining, they stripiped the threads on the drain plug. Criswell completely replaced the oil pan under warranty and provided me a courtesy vehicle for the duration of the repair. Very happy with the service provided by Joe and Dina. More

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Excellent service Both Dina and Mark were awesome . They took care of my issue with my 2016 Camaro in a timely manner. If you want it done right the first time go to Both Dina and Mark were awesome . They took care of my issue with my 2016 Camaro in a timely manner. If you want it done right the first time go to Criswell. More

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I recieved exceptional service the day I came in. I recieved excellent service when I came in with my vehical. I was recieved with great care lIke family. I would defiantly refer anyone I know to cris I recieved excellent service when I came in with my vehical. I was recieved with great care lIke family. I would defiantly refer anyone I know to criswell the people help great friendly personality, and quick at getting you out. This was great for me because I still had to go to work, and they did every to my vehical I needed in a timely fashion. Great job team criswell. More

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Great Service breeds loyal customer Dina and the team always takes great care of my camaro and very often in a timely fashion. Dina jz very professional yet personable and makes you feel Dina and the team always takes great care of my camaro and very often in a timely fashion. Dina jz very professional yet personable and makes you feel as if you could come to her for any of your vehicle needs. The way things should be! Always a pleasure. Keep up the great work. More

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Management went out of their way to fix my issue UPDATE: After Sue and Gary from the management team went out of their way to resolve this issue with me and rebuild my confidence in the dealership, UPDATE: After Sue and Gary from the management team went out of their way to resolve this issue with me and rebuild my confidence in the dealership, they have made me happy again. They were very fair and apologetic in reaching out to me and rectifying the situation with me. I am pleased and wanted to thank them and appreciate it! _________________________________________________________________________ I originally bought my car into Criswell to get an oil change on August 4, 2016. There was nothing wrong with my car before I bought it into the dealership. The car is in near mint condition, garage kept, and hardly driven. When Criswell looked at my car, they started recommending a couple of things that needed repair. They informed me that I had a power steering hose that needed repair and a transmission leak. For the transmission leak to be repair they informed me that they needed to take the entire transmission out of my car which would be a 12-hour labor job, with parts and labor it would cost me 1853.81 + tax. Therefore, I took their recommendation and had them fix my power steering and transmission leak and also had them change my oil. The total bill was $2455.65. They also recommended I change my tires but I declined at the time. My car was picked up on August 11, 2016. Since I hardly drive the car, I started driving it a few weeks later and started noticing an intermittent grinding, rubbing sound coming from the transmission when I drove the car. Therefore, I took the car back to the dealership for them to take a look at the noise that was coming from my transmission and also for them to change my tires and get a front end alignment on Oct 14, 2016. They took a look at the car and informed me that they did not hear a sound from the car. Therefore, I went to the dealership to pick up the car on Oct 18, 2016 and started driving it off their lot when the sound started happening again when I pulled out of the dealership. I promptly bought it back and complained. They had the mechanic ride with me in the car to diagnose the sound and he admitted that there was a sound coming from the transmission area of the car. However, for them to fully diagnose the grinding sound coming from the transmission, they had to charge me over $1500 dollars in labor again to pull the transmission out of the car to see what was wrong with it. Otherwise the Customer Service Representative told me that I can continue to drive the car until the sound gets worse. In any event, I would have to pay to get the transmission taken out a second time for an issue they caused. So now they are trying to double charge me for labor to fix an issue that they caused since the sound was never there when I originally bought the car in. I do not think it's fair for me to pay for labor again for them to find out and fix an issue that they caused. They should own up to their work and warranty their repairs instead of charging me again for labor just to diagnose the issue. My car had no issues when I bought it in and now after they serviced it, it has a grinding noise that is potentially damaging my car every time it's driven. More

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My expectations were exceeded. I'm truly grateful for the service I receive from Dina my service rep/she has always met my expectations with professional attitude and cheerfulness/ I'm truly grateful for the service I receive from Dina my service rep/she has always met my expectations with professional attitude and cheerfulness/ I find these attributes refreshing/Criswell could be your auto dealer to/ I don't mind sharing.(2016 Corvette) More

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Super-Professional I'm a first-time Corvette guy. Needed a lot of adult supervision and "guidance" to keep me on track. So many options, build-types, colors . . . you I'm a first-time Corvette guy. Needed a lot of adult supervision and "guidance" to keep me on track. So many options, build-types, colors . . . you get the picture. Thank goodness for Mike. Made the experience painless. And, his enormous experience helped put many things in perspective in trying to better understand the Corvette community. First oil change was orchestrated by Dina Bartolomeo. Extremely helpful for my first visit to Criswell service department. Went "over and above". Great job Dina. Highly recommend Criswell, Mike Furman and Dina Bartolomeo!. More

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Stingray Greatest car buying experience ever. Could not have been any easier or more pleasant. Mike and Dina are always there for questions and answers and are Greatest car buying experience ever. Could not have been any easier or more pleasant. Mike and Dina are always there for questions and answers and are very knowledgable. More

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