Dina Thomson | Page 20

Always easy - great dealership From a great lease experience to the most helpful and courteous service department, i know I’ll be part of the Smythe Volvo family for years to come! From a great lease experience to the most helpful and courteous service department, i know I’ll be part of the Smythe Volvo family for years to come! More

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Happy reunion with Volvo dealer of my youth Growing up in the area in the 70’s, If you saw a Volvo, it was was a Smythe Volvo. Located downtown at that time, seeing the name Smythe Volvo was par Growing up in the area in the 70’s, If you saw a Volvo, it was was a Smythe Volvo. Located downtown at that time, seeing the name Smythe Volvo was part of being in the Summit area. Fast forward 30 years, my wife and I are living in another part of the state, and are gingerly making the transition from SAAB to Volvo. The dealer nearest us was good, their service department excellent. But things change, cars and people age, and we drifted away from dealers, and found a great local mechanic who loved Volvos, and helped us get over 300k miles on our Volvo’s (like ya do:-). When we needed to get an new pre-used car, we looked at the Dealers in our area, and after looking at online reviews, decided to give Smythe a try. It’s been great. Sales were relaxed but attentive and knowledgeable, and the service dept the best I’ve seen, it could not be staffed or organized better than it is. In fact, the only hesitation we felt about leaving our previous dealer was the fabulous service rep we had there. Surprise! He’s here now, at it feels like this move was meant to be. Love our V60, very happy with Smythe. More

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Excellent Dealership From the moment one enters the showroom, people are friendly without being pushy. I met Paul Leary over three years ago when I leased my first Volvo. From the moment one enters the showroom, people are friendly without being pushy. I met Paul Leary over three years ago when I leased my first Volvo. Months before my lease ended, he called. We talked about my wishes and needs, and he kept in touch and found a good option for me. He is excellent and very helpful. People in the service department, Regina, Tina, and Casey were also excellent. Thank you, Smythe Volvo! More

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Great job by Doug. Doug at Smythe Volvo saved me, I had a broken A/C during a heat wave. I came into the dealership with no appointment and explained I was going on a fa Doug at Smythe Volvo saved me, I had a broken A/C during a heat wave. I came into the dealership with no appointment and explained I was going on a family trip the next day.Doug made time for my car and somehow got the A/C fixed! Amazing Service! More

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2nd XC40 in 2 months! Love it We met with Bob Cerza a few months ago when leasing our first XC40. Our experience reminded me of what customer service really means. This seemed to m We met with Bob Cerza a few months ago when leasing our first XC40. Our experience reminded me of what customer service really means. This seemed to me in shopping for cars to be a thing of the past but from the minute we walked into the dealership I knew we were in the right place. Bob was very helpful in planning out the 2 cars I needed a few months apart and made great recommendations. Thank you for bringing back the service that should be expected when buying a car. We love both our XC40’s. More

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A breath of fresh air! Yearly car service on my five year old Volvo. Had the absolute pleasure of working with Dina Thomson at Smythe Volvo. She was friendly, informed, th Yearly car service on my five year old Volvo. Had the absolute pleasure of working with Dina Thomson at Smythe Volvo. She was friendly, informed, thorough and took care of everything in a very timely manner. Couldn't be more satisfied with my service experience. More

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Great local business experience Best car shopping experience I’ve had. Deborah Amster was eager to help, pleasure to talk to, and knowledgeable. Gave us a good price well below msr Best car shopping experience I’ve had. Deborah Amster was eager to help, pleasure to talk to, and knowledgeable. Gave us a good price well below msrp without haggling. Most important to me, there was no pressure. She and her colleagues sought to make us happy through the whole process, and even after the sale. fellow salespeople went out of their way for us even when they knew we were being helped by someone else. At lease signing the finance rep explained all the offered terms, warranties, etc, gave us balanced advice and all the time we needed to consider and—again—no pressure. Great team effort at Smythe. They made every effort to make sure we will be happy and come back for our next purchase, and we will. —George & Monika More

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Happy customer When it comes to great customer service Smythe Volvo's Service department knows how to deliver. The building is updated and gives a feeling of qualit When it comes to great customer service Smythe Volvo's Service department knows how to deliver. The building is updated and gives a feeling of quality. Good communication and speedy to have my vehicle done. I would absolutely recommend this dealership to anyone, and plan to continue servicing my Volvo with Regina's team at Smythe. More

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Car Service Regina and Dina took excellent care of my car with professional and FAST service. I highly recommend this location for servicing your car - the team Regina and Dina took excellent care of my car with professional and FAST service. I highly recommend this location for servicing your car - the team is friendly and knowledgeable. More

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“TRUSTED” I’m not one to write many reviews but I feel so strongly about the trusted, quality service and the impeccable team of people at Smythe Volvo; I want I’m not one to write many reviews but I feel so strongly about the trusted, quality service and the impeccable team of people at Smythe Volvo; I want to share my experience with those who are looking for a trusted dealership since purchasing a car is a major decision. After my daughter totaled my 2011 C70 purchased at Smythe (I loved that car) I went back to Smythe because they have always done me right. I asked Robert the pre-owned sales manager to find a comparable replacement and that’s what he did. Volvo had discontinued the C70 model (convertible) after 2013 so this car is hard to find since there aren’t many out there. Robert purchased a 2012 with no pressure to buy. It was very close to everything my last car had plus more. Needless to say Robert did a lot of work searching and we were in communication throughout the process. Thank you Robert. Brian in sales helped with the transaction and all the details needed. I can’t say enough about Brian. He is the kind of guy you feel as if you have always known. I was very comfortable dealing with him and genuinely felt that he was looking out for my best interest. He was on top of everything and we communicated via text which was an additional convenience. He even texted me after I got home with my new car to see how my drive home was and made sure I knew to reach out to him if I had any issues. If you decide to visit Smythe ask for Brian. You will be in good hands with him. I say that without reservation. There is a second reason why I returned to Smythe to purchase my second car and that is the consistent, quality service I have always received. Throughout these past years with my other C70, I have been dealing mainly with Dennis in service. He is so very knowledgeable. Anytime I had a question or issue in the past, he was always so good with explaining the mechanisms of the car and what the problem was, no matter what it was. I have always been happy with the quality, friendly service that Dennis has consistently provided. Thank you, Dennis. For this reason and because I realize my car is not a new car (although it feels that way) I had purchased the highest warranty package possible since the car was not new enough to meet the pre-owned certified status. I did this for peace of mind. I highly recommended considering this and I am confident I did the right thing because of the quality service I receive at Smythe Volvo. Thank you, Kevin in finance for guiding me though that process. All in all, as you can see from the other shining reviews that this dealership is valued and trusted. Thank you to everyone I have been dealing with including Maryanne. Having dealt with the team of people and service at Smythe Volvo for all these years, I can wholeheartedly say trusted, trusted, trusted. Thank you for all you do! More

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