Dirk Steffen | Page 16

Outstanding Service We purchased two X3s from Howard. Each experience was easy, no pressure and efficient. Howard is passionate about BMW and it shows in how he presents We purchased two X3s from Howard. Each experience was easy, no pressure and efficient. Howard is passionate about BMW and it shows in how he presents himself and the products. He's very knowledgeable, and if he doesn't know an answer, he finds out quickly. I highly recommend Howard and the team at BMW Westlake. More

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New Car Lease I liked the people I dealt with the first, second, and this time. This is my fourth BMW lease. I have also leased 2 Mercedes. BMW of Westlake's app I liked the people I dealt with the first, second, and this time. This is my fourth BMW lease. I have also leased 2 Mercedes. BMW of Westlake's appreciation for the type of car I want and all the options is most helpful.. Not all dealerships or brands care what you want. They just want to sell a car even if you don't like the car.. More

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Exactly what we were looking for. My husband and I found exactly what we were looking for. Quality and great service. Steve contacted me via email and knew exactly what I wanted when w My husband and I found exactly what we were looking for. Quality and great service. Steve contacted me via email and knew exactly what I wanted when we arrived. He was professional, friendly and knowledgeable. We were able to easily compare our options without any pressure. We came in looking for a new SUV and left with a certified vehicle that met every one of my expectations. We were introduced to many of Steve's co-workers and they were all very welcoming. I am going to feel confident contacting staff for service. I have every reason to believe that I will not regret purchasing my vehicle from BMW of Westlake. More

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Excellent experience in buying a new BMW My wife and I are very impressed with the level of service and expertise of the staff. We went into the dealership with a certain car in mind but it My wife and I are very impressed with the level of service and expertise of the staff. We went into the dealership with a certain car in mind but it was not readily available. We described to Howard Schneider what we were looking for and he brought out a car that we instantly loved. The purchase was easily and expertly accomplished. When we picked the car up the next day Dirk Steffen showed us to high points of the technology. We left very happy and are enjoying the car greatly. More

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May '17 lease re-up John and Dirk went above and beyond expectations for me as I was looking to turn in my car and lease a new one. John helped me find the exact car I w John and Dirk went above and beyond expectations for me as I was looking to turn in my car and lease a new one. John helped me find the exact car I was looking for and made the swap as efficient as possible. Dirk took the time to go over all the features on the new vehicle and made sure I was completely comfortable before pulling off the lot. This was my 2nd experience with this dealership and I would be 100% comfortable in referring this team to friends, family, etc. Great jobs guys and thank you!! More

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Great Service! Got a great deal on a CPO 535i xDrive! Jerry and Fred were most friendly and courteous. I accepted an equitable offer for my trade-in. Spent less th Got a great deal on a CPO 535i xDrive! Jerry and Fred were most friendly and courteous. I accepted an equitable offer for my trade-in. Spent less than 5 minutes with Mike from Finance. Spent most of my time with BMW Genius Dirk. My 5 was ready when I arrived. Very, very efficient and productive dealership. Professionalism was second to none. Thank you Westlake BMW! More

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always excellent service at this dealership, I always get excellent service at this dealership, This is my 4th car from them and they are knowledgeable and helpful. i recommend them highly. I always get excellent service at this dealership, This is my 4th car from them and they are knowledgeable and helpful. i recommend them highly. More

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New X1 sales experience My experience at BMW of Westlake was very pleasant. I felt like I was taken care of from the minute I spoke with Bob on the phone, all the way through My experience at BMW of Westlake was very pleasant. I felt like I was taken care of from the minute I spoke with Bob on the phone, all the way through to Dirk's bmw genius explanations I received after my purchase, Ken Delk knew his stuff and helped me feel like I was choosing just the right car for me, and Bob worked the numbers to fit my needs. All 4 men I worked with were knowledgeable and efficient, and they stayed after hours to complete the deal for me. These are people who don't just feel like employees, they enjoy what they do and take ownership of it. I truly felt like I could trust them and that I was in good hands. More

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BMW lease I have leased BMW's through several different dealerships since 2008. By far my experience at BMW Westlake has been superb. I was introduced to Putrri I have leased BMW's through several different dealerships since 2008. By far my experience at BMW Westlake has been superb. I was introduced to Putrri Padbatan as my client advisor, she was very kind and worked hard to help identify my must haves on my new BMW, once we searched for my new "Red" 4 series and were unable to locate the car I desired, Putrri suggesting building in Germany exactly the way I wanted it! I must say I love my car, and I send much thanks to Putrri for her time and bright smile to go above and beyond to help me! I would like to thank everyone at BMW Westlake for making this the best car buying experience so far! Sincerely, Cynthia Shahed More

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Fantastic car buying experience John Redden did a great job as my client advisor as we worked the details over the phone. When I went to get the car there were no unwanted surprises, John Redden did a great job as my client advisor as we worked the details over the phone. When I went to get the car there were no unwanted surprises, only a very pleasant buying experience. Dirk Steffen did a super job going over the car with me and answering all my questions. I am very pleased to recommend this dealership to anyone in search of a BMW. More

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