Dirk Steffen | Page 17

Great Dealership My second BMW with the guys in Westlake. Bob Meanie and Dirk Steffen Two of the best! I sent an email stating what I wanted and my price range. got to My second BMW with the guys in Westlake. Bob Meanie and Dirk Steffen Two of the best! I sent an email stating what I wanted and my price range. got to the dealership, vehicles and their info ready for my review. it took less than an hour to agree on a deal and could not ask for better treatment and respect shown. More

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This was the Best Experience I've ever had! Through a friend I was directed to Ganley to lease a new BMW. The manager, Bob Stecker called me the next day and we set up an appointment. He took Through a friend I was directed to Ganley to lease a new BMW. The manager, Bob Stecker called me the next day and we set up an appointment. He took the preliminary information from me & introduced me to my Sales Person, Howard Schneider, who is a "Rock Star". He handled the entire process efficiently & professionaly and I was so impressed. He set my appt. with the Finance Mgr., Mike Niedzwiecki who was outstanding. I was then turned over to the "Expert" Dirk Steffen, who instructed me how to use all the "Toys" in my new car. He was so great I actually understood him. This dealership gets a 5 Star rating all the way around! I'll recommend this Dealership & this entire Team to everyone I know! More

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Car Lease Ken Delk and Dirk were extremely professional and helpful in our recent transaction. We are very satisfied with our new car. We highly recommend this Ken Delk and Dirk were extremely professional and helpful in our recent transaction. We are very satisfied with our new car. We highly recommend this dealership. More

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Friendly and informative It was the first time buying a BMW, my brother in law recommended John Caruso and we were not disappointed with buying a car thru him. He was friendly It was the first time buying a BMW, my brother in law recommended John Caruso and we were not disappointed with buying a car thru him. He was friendly and informative and responded promptly to any phone calls we made to him. Worked with us discussing options on the car gave us our appropriate discounts. Made the overall purchasing experience as non stressful as he could. More

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A PROFESSIONAL, COMMITTED TEAM My past car-buying experiences had led me to hold a negative view of automobile dealerships' selling practices. Fortunately, I've recently learned tha My past car-buying experiences had led me to hold a negative view of automobile dealerships' selling practices. Fortunately, I've recently learned that all dealerships are, in fact, NOT alike. My initial contact with BMW of Westlake was a phone call, in which I was up front about my distaste for dealing with dealerships, with Jerry Mancini. During and subsequent to that initial call, I was treated respectfully, every step of the way. It was refreshing to not have to contend with the 'maneuvering' that so often makes the car buying experience so adversarial and unsavory. This is an exceptional team with strong leadership, evident in the atmosphere of the dealership. I was able to puchase a great vehicle at a fair price-and it wasn't painful to do so. More

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2017 BMW X4 M40i Purchase I originally made the 1 hour drive to BMW of Westlake because they were the only BMW dealer in my area that had an X4 M40i I could test drive. My inte I originally made the 1 hour drive to BMW of Westlake because they were the only BMW dealer in my area that had an X4 M40i I could test drive. My intent was to order this vehicle from a dealer closer to where I live, but the guys at BMW of Westlake (Adam Moon, John Caruso, Mike Niedzwiecki, and Dirk Steffen) were so excellent to work with I decided to forget about my local dealer. Adam was extremely friendly, John's knowledge of BMW vehicles was impressive, Mike made the paperwork go by with ease, and Dirk (BMW Genius) provided a superior overview of my new X4 once it arrived. I highly recommend these guys and the BMW of Westlake dealership. More

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Very professional in all aspects I visited BMW of Westlake when looking to lease a new BMW X1. My reasons were their proximity to our house and good previous experience in servicing I visited BMW of Westlake when looking to lease a new BMW X1. My reasons were their proximity to our house and good previous experience in servicing first our 2004 325i convertible and now our 2012 128i convertible. Upon arrival I was greeted by Sales Consultant Alicia Taylor who handled my transaction. I was impressed with Alicia's professionalism and knowledge of the vehicle. I was trading in our 2013 MINI Clubman S. The financial negotiations were taken care of smoothly, respectfully and quickly by Alicia and Adam Moon.. While the initial paperwork was being drawn up I was offered a chance to drive one of the new I8 hybrids with Dirk Steffen. Out of my price range but a real unexpected treat for a "car guy". We arranged to have the X1 ready two days later and the delivery also went smoothly with the vehicle completely detailed and checked out. I was given a operation and feature run through by Cameron LaPorte who answered all of my initial questions. My wife will be going back for an "encore" class this week. All in all I feel that the buying and delivery experience couldn't be improved upon and I wouldn't hesitate to recommend BMW of Westlake to any prospective BMW shoppers. I look forward to having the X1 serviced by them over the next 4 years. More

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My First BMW As a young professional who is inexperienced in purchasing a car, I could not have asked for more from Q. We communicated for over a month, brainstorm As a young professional who is inexperienced in purchasing a car, I could not have asked for more from Q. We communicated for over a month, brainstorming cars and sending links back and forth to make sure he understood exactly what I wanted. He was incredibly patient each time I changed my mind, and finally found me an unbelievable deal on a car I never thought I could afford. He was overly generous with my trade-in, offering well above all competing dealerships in the area. Q has an incredible talent with people and cars. He treated me as family from the first moment, and gave honest and knowledgeable information throughout the entire process. I will never buy a car from anyone else. Thank you again to the whole BMW team, I appreciate all of your kindness that made this stressful process enjoyable! More

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Beautiful facility, Excellent staff Everyone I've dealt with at Westlake BMW has been helpful, courteous, friendly, and very knowledgeable. Alicia Taylor was my salesperson, and I couldn Everyone I've dealt with at Westlake BMW has been helpful, courteous, friendly, and very knowledgeable. Alicia Taylor was my salesperson, and I couldn't have been happier. She was truly a pleasure to work with. More

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Second time working with Howard Schneider and is the best!! This is my second time working with Howard Schneider and he is the best! Hence reason I came back to him! First time was in Middleburgh Hts and I fo This is my second time working with Howard Schneider and he is the best! Hence reason I came back to him! First time was in Middleburgh Hts and I followed him to Westlake office! That says a lot about Howard! Howard always goes above and beyond, giving exceptional/excellent service and not only is he kind, patient, polite and genuine, he makes you/has always made me feel very welcome and is always willing to help, finds answers for all my questions and very timely in all responses! I have been very honored to have Howard as my main contact/go to person for everything! He is exceptional/excellent! Thank you so much, Howard! Can't thank you enough! I can't imagine working with anyone else other than Howard and when I call and he is not there, believe me, I wait for him to come back! He is the best!!! I also had the opportunity to work with Dirk, Cameron, Justin and Mike N, Finance - all awesome/exceptional/excellent service regarding all the car features and Dirk, Cameron and Justin were very patient with me with all the new apps I have in the car! Thank you, truly the genius team! You truly are genius in everything you do and Dirk, thank you for your prompt responses/texts when I scheduled my apt with you to go through everything in the car and of course, Cameron and Justin nailed it (and with a smile!), explained everything in details and also stated I could call them anytime with any questions! You guys make it so easy to use all those fancy apps in the car! Thank you for being there for us when we need you! Mike N, Finance Director, exceptional/excellent service and thank you for all your financial expertise and step by step explanations of everything! BMW of Westlake, you rock!!! More

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