Don Heck
Don Heck at Phil Long Ford of Denver
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Don Heck | Page 2

Service Advisor

Phil Long Ford of Denver

7887 W Tufts Ave
Denver, CO 80123

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64 Reviews
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64 Reviews

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64 Reviews of Don Heck

April 12, 2021

Dealership Rating
Employee Rating

I love the professionalism of the Service Department. I only take my cars to Phil Long. Thanks Don, you're always available to answer questions!! More

by R Arnold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 12, 2021

Phil Long Ford of Denver responded

We will be sure to pass the kind words on to Don and our service team. Have a great day!

February 02, 2021

Dealership Rating
Employee Rating

5th vehicle from this dealer and always a fantastic experience. Will never go anywhere else. My family and I appreciate a great experience when making big purchases like this one. More

by danterod96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 04, 2021

Phil Long Ford of Denver responded

Thank you for the kind words. We are happy we could help and look forward to working with you again in the future.

January 12, 2021

Dealership Rating
Employee Rating

I cannot say enough About your customer service. The 1st time You think wow! But 3 times I have been in and been treated with nothing but the utmost service above and beyond. I applaud your team its hard t More

by Mferg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Lee, "Agent Q" Kieu Kha

Jan 14, 2021

Phil Long Ford of Denver responded

Thank you for the great review. We are glad we could be there for you when you needed us. Thank you for the recommendation.

January 12, 2021

Dealership Rating
Employee Rating

Don was Awesome!!! He is great to work with and always does what he can to get me my truck back as soon as he can. Go see Don. More

by JCasteel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 14, 2021

Phil Long Ford of Denver responded

Thank you for leaving this wonderful feedback. We will certainly let Don know how happy you are. Thank you again for taking time to leave this great review.

January 10, 2021

Dealership Rating
Employee Rating

Horrible customer service! This place has gone downhill. Only place I would take my car, never again. If you do go don't go through Donald . Since when does it take 4 days for a battery check and oil change More

by tiatia27
Customer Service
Friendliness
Recommend Dealer
No
Jan 11, 2021

Phil Long Ford of Denver responded

Sorry we let you down on this visit. Our manager would like to discuss your experience. When you have time please reach out to us at 303-933-5530. We look forward to hearing form you..

Jan 14, 2021

tiatia27 responded

Thank you,

December 28, 2020

Dealership Rating
Employee Rating

Don did a great job in getting my truck fixed quick. good communication and Sherry in the rental department was vary accommodating in helping me. More

by miker
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Dec 28, 2020

Phil Long Ford of Denver responded

Mikler, We are happy to hear we made this process an easy one. Please let us know if there is anything more we can do.

December 06, 2020

Dealership Rating
Employee Rating

The staff here are very responsive and easy to work with. I am pleased with my experience and the quality of the work and attention to detail. More

by Satisfiedcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Callaway

Dec 07, 2020

Phil Long Ford of Denver responded

Our goal is always the 100 satisfaction of everyone that walks through our doors. Thank you for taking the time to let us know how we did. Have a Great Day!

November 01, 2020

Dealership Rating
Employee Rating

This place started Working on my truck and they couldnt diagnose the problem so they stopped answering my calls and never called Me back not a good place for service More

by luissatevo
Recommend Dealer
No
Nov 02, 2020

Phil Long Ford of Denver responded

So sorry to hear we let you down. We would love to see what we can do to make it right. Please give us a call @ 303-933-5530. We look forward to hearing from you.

October 25, 2020

Dealership Rating
Employee Rating

I brought my vehicle in for a recall. Don Heck immediately took care of the recall. He had it finished in 5 minutes. Very pleased. More

by soozeeeque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 26, 2020

Phil Long Ford of Denver responded

Thank you for taking the time to leave this valuable feedback We are happy we could help. If you need anything more please reach out. We are happy to help.

August 27, 2020

Dealership Rating
Employee Rating

Trustworthy and courteous. Best Ford Service In Colorado, will absolutely bring my truck back to Phil Long Ford of Denver. Always know it will be fixed right the first time. More

by donrey60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tom Solomon

Aug 28, 2020

Phil Long Ford of Denver responded

Thank you for taking time to leave this feedback. Our team is always happy to help. We look forward to the opportunity to work with you again.

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