Donna Osborne
Donna Osborne at Lexus of Pembroke Pines
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Donna Osborne | Page 3

Finance Secretary

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.3
31 Reviews
4.3

31 Reviews

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31 Reviews of Donna Osborne

January 30, 2021

Dealership Rating
Employee Rating

The service was good, however I requested that they take a look at the windshield wipers as I felt there was an issue with the length of one of them. They said sure. When I returned to pick up the car that More

by SNOWDENLV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jaime Garcia

Feb 05, 2021

Lexus of Pembroke Pines responded

I'm so sorry for our oversight here. Customer satisfaction is important to us and we want to make sure that our concern is properly addressed. Please give me a call when you have a free moment so that I can help. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 24, 2021

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Employee Rating

Service was fast and friendly. My car was returned to me washed and cleaned. Everybody I had contact with observed Covid19 protocol.very satisfied with the dealership More

by EMANSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Marsala, Carlo Castillo

Jan 25, 2021

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate the great feedback and are thrilled to hear that the Lexus of Pembroke Pines team earned your five-stars. Drive safely, and we hope to see you back next time!

January 08, 2021

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Employee Rating

Excellent customer service. Great Finance Managers. Lexus of Pembroke Pines the best dealer of the state of Florida. I recommend them as the number 1 in the market More

by María Esther
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 11, 2021

Lexus of Pembroke Pines responded

María, we can't thank you enough for your business and stellar recommendation! We are grateful to have you as a Lexus of Pembroke Pines customer and hope to work with you again in the future. Thank you!

January 01, 2021

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Employee Rating

Fast & efficient! Love how friendly everyone is. Every time I go it’s such a great place to be. Happy new year to your amazing team!!! More

by 19YASHIRA81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 04, 2021

Lexus of Pembroke Pines responded

Thank you so much for the kind review! We are very glad to know that you're satisfied with our service. Enjoy your week! - Lexus of Pembroke Pines team

November 19, 2020

Dealership Rating
Employee Rating

Excellent service and improvement iAd all ways a thing that ca be excellent but you are the best and allay is is room room to improve Excellent job More

by LGMAYOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 20, 2020

Lexus of Pembroke Pines responded

Thank you for sharing this glowing review! We are glad to have you as a Lexus of Pembroke Pines customer and truly appreciate your support. Safe travels and we look forward to your next visit with us!

September 23, 2020

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Employee Rating

Patrick Hew is an amazing Salesman. He goes to the limits for his clients. I would recommend your dealership to everyone interested in a Lexus!!!!! More

by CHERYLB521
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Hew

Sep 23, 2020

Lexus of Pembroke Pines responded

Thank you for the review, Cheryl! We love to hear that Patrick went above and beyond to get you into the right vehicle. Congratulations and we are wishing you many safe and happy miles! - The Lexus of Pembroke Pines team

August 13, 2020

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Employee Rating

The salesman Mr. NICK HOLDEN is superior and knowledge and has fabulous customer service abilities. I have used him for the last 10 years and I have recommended many people that he has serviced who are al More

by Dr katz
Recommend Dealer
Yes

Other Employees Tagged: Nick Holden, Rohan Alexander

Aug 14, 2020

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Nick took good care of you here at Lexus of Pembroke Pines, and it means a lot to know that he has earned your loyal business. We will be sure to share our kind words with him!

July 21, 2020

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Employee Rating

There's no one to talk to My 2020 Lexus won't start and no one has been able to help me. Don't know what to do at this point, can't bring the car to be serviced and the entire More

by office5833
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 24, 2020

Lexus of Pembroke Pines responded

Thank you for reaching out to us. I believe you were working with one of our Customer Relations Managers, but I wanted to reach out and make sure everything has been taken care of for you. I apologize for your experience, as we strive to provide excellent customer service. I am not able to pull up any of your information based on your review- please give me a call so we can discuss. Thank you, Osiris Goico- Service Manager - 954-443-2332

July 04, 2020

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Employee Rating

Excellent work . I'm so satisfied with the attention,the respect and the work that this dealear is doing . I recomend pretty much. The car came back perfecly. More

by XMERALD2003
Recommend Dealer
Yes
Jul 06, 2020

Lexus of Pembroke Pines responded

Thank you for sharing your positive feedback! At Lexus of Pembroke Pines, our team is dedicated to taking excellent care of customer's vehicles and I am pleased to hear that you are satisfied with our services. See you next time!

November 25, 2019

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Employee Rating

We had a very positive experience at Lexus of Pembroke Pines.. The entire sales team were very attentive and knowledgeable about the vehicle we purchased. We would highly recommend our salesman, Richa More

by gfizsak
Recommend Dealer
Yes

Other Employees Tagged: Richard Monivis , Daniel