Doug Roby
Doug Roby at Hawk Ford of St. Charles
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Doug Roby | Page 2

Parts Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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5.0
24 Reviews

I have been in Ford parts for 34 years. I have been married for 29 years. We have two grown daughters' and two grandchildren. Hobbies are working on my 79 Bronco and spending time with family and friends.

Dealership Experience

6 yrs, 6 mos

Industry Experience

36 yrs

Languages Spoken

English English

5.0

24 Reviews

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24 Reviews of Doug Roby

September 21, 2023

Dealership Rating
Employee Rating

it is always a pleasure working with steve in service and doug and his team in parts not so much with sales department. More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 02, 2023

Dealership Rating
Employee Rating

Satisfied with work performed, done when promised, problem was solved, and maintenance was also completed More

by blucobra76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Donovan

March 09, 2023

Dealership Rating
Employee Rating

Kirk was very helpful and not pushy. He is a genuinely nice guy and I was glad to do business at Hawk Ford. I purchased a used vehicle and feel like a got a great deal. I had to go back More

by JK.TYMINSKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 12, 2023

Hawk Ford of St. Charles responded

Hi, we appreciate your feedback of our staff's outstanding service! Thank you for your business, we appreciate you as a Hawk customer!

November 05, 2022

Dealership Rating
Employee Rating

Satisfied with repairs and cost will definitely be back again next time I need service More

by blucobra76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub , Brett Howard

Nov 11, 2022

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 02, 2022

Dealership Rating
Employee Rating

Super nice and quick service! Quoted 45 mins and they stayed right on schedule! Great Job! More

by REBROBY96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Connor Brown

Sep 06, 2022

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

July 18, 2022

Dealership Rating
Employee Rating

Did a great job and timely on getting it completed Appreciate their detail and follow up More

by CHUCK_SCHWARTZ
Recommend Dealer
Yes

Other Employees Tagged: Daniel Mohon, John Mueller, Juan Guerrero , Monique Case

Jul 31, 2022

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

December 15, 2021

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Employee Rating

I drop off my vehicle after hours and I was contact directly after they service department opened. They review exact issue I explained to them and then tended to the problems in minimum time ! Top More

by NICKO0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 17, 2021

Hawk Ford of St. Charles responded

Thank you for leaving such a great review and high star rating. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 17, 2021

Dealership Rating
Employee Rating

parts and service do a outstanding job guys are friendly and knowledgeable great to deal with More

by HARRISONGARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2021

Hawk Ford of St. Charles responded

Thank you for taking the time to notice our efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

May 24, 2021

Dealership Rating
Employee Rating

All work done very well and quickly, had appointment but they were so accommodating they got me in and out early. They even washed the truck. very nice More

by MDEMMING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gus Babalis, John Hartgenbush, Steve Staub, Juan Guerrero , Scott Cheperka, Patrick Hertel, Zack Innocanti, Steve Kershaw

July 11, 2020

Dealership Rating
Employee Rating

Sales department always takes care of me. They took the time to make sure I understood all my options with financing and that I was getting the truck I wanted. More

by WCOX104533
Recommend Dealer
Yes

Other Employees Tagged: Bill Wackerlin, Steve Staub , Ramon Galvan Jr., Andrew Munson

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