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Douglas Velasco
Douglas Velasco at Toyota of Lancaster
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Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
414 Reviews
4.8

414 Reviews

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414 Reviews of Douglas Velasco

May 03, 2025

Dealership Rating
Employee Rating

Honest, good service and fast, staff taking care the customers and explain what are more need to work for the car I love the service. More

by Vicente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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May 05, 2025

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

May 01, 2025

Dealership Rating
Employee Rating

Everything went off without a hitch, in a timely manner. Everyone very friendly Always give me the same service person which is very nice More

by briarhills
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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April 29, 2025

Dealership Rating
Employee Rating

Doug is excellent/ always knowledgeable the best. Chanin is an outstanding human being. Integrity. Something in short supply in today’s world. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas, Gus Alatorre

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Apr 29, 2025

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll ensure they receive the recognition they deserve. Thank you again and have a great day!

April 25, 2025

Dealership Rating
Employee Rating

Very happy with the window replacement it was done in a reasonable amount of time and keeps my car OEM More

by TRAVISW.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Apr 28, 2025

Toyota of Lancaster responded

We're overjoyed by your review! Your praise inspires us to continue delivering excellence. See you on your next visit!

April 24, 2025

Dealership Rating
Employee Rating

Great service and friendly personal. Has a snack and coffee service. Recommend and I keep on going here for service. More

by ELI.MORA96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice in the future.

April 24, 2025

Dealership Rating
Employee Rating

Great service and friendly personal. Has a snack and coffee service. Recommend and I keep on going here for service. More

by ELI.MORA96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

April 23, 2025

Dealership Rating
Employee Rating

It was a little long but worth it. They are very respectful and they make sure you understand what work is going to be done to your car. More

by CLEARCRYSSCH
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Apr 23, 2025

Toyota of Lancaster responded

Thank you for the review! Your feedback is much appreciated and helps our team improve.

April 16, 2025

Dealership Rating
Employee Rating

My opinion of Toyota and its dealerships are very high or I would take the time for this survey nor would I have even bought my third Tundra in nineteen years. No regrets whatsoever. More

by WILLIS.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Apr 16, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

April 14, 2025

Dealership Rating
Employee Rating

Service is fast and very easy with the check in. Keep up the solid work. Amazing team More

by rbertcedillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

Report | Print
Apr 17, 2025

Toyota of Lancaster responded

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

April 09, 2025

Dealership Rating
Employee Rating

Always excellent service courteous: listen to ant concerns regarding my car; professional ; explain costs respectful of my time. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

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Apr 09, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

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