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Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
455 Reviews
4.8

455 Reviews

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455 Reviews of Douglas Velasco

January 22, 2026

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Employee Rating

Great customer service she was really and fast would like to make an appointment again with sari More

by Jeannettevasquez64
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Recommend Dealer
Yes
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January 20, 2026

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The service staff were very friendly, the prices were reasonable, and it was excellent overall. More

by dachenglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Lester Diaz, Emma Haddad, Annie Vodegel, Gus Alatorre

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Jan 20, 2026

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

December 11, 2025

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Overall the representatives are very professional. , They really appreciate members purchase, and they take time to make the deal. More

by marialevine10
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Workmanship
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Recommend Dealer
Yes
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Dec 12, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction drives us, and we look forward to welcoming you back for another outstanding experience.

December 07, 2025

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Toyota service employees are ready to fix the problem and get job done right with service orders. :) More

by igmartinez22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos, Melissa Larios, Gus Alatorre

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Dec 08, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for service in the future.

December 04, 2025

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I highly recommend her services it was excellent she was very knowledgeable and helpful and I appreciated the concern and support she gave me More

by Abdulai bangura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre , Chanin Yescas

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Dec 04, 2025

Toyota of Lancaster responded

We're overjoyed by your review! Your praise inspires us to continue delivering excellence. See you on your next visit!

December 01, 2025

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Employee Rating

Everyone at this location is friendly. I'm not good with names but I bought my car here and have serviced it here since. I have never ran into anyone who doesn't have a smile and greets me More

by Amparosemail95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raed Alzrigat, Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Annie Vodegel, Gus Alatorre, Jeff Calero , Chanin Yescas

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Dec 03, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice in the future.

November 19, 2025

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Employee Rating

Toyota of Lancaster has been great! The employees are super courteous and explain things very well. More

by LABORDAYRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre , Chanin Yescas

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Nov 24, 2025

Toyota of Lancaster responded

Thank you for recognizing our customer service team! We’ll be sure to pass on your kind words, as they mean a lot to us

November 15, 2025

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Employee Rating

My car was damaged during service and Douglas did not stop fixing and repairing it until we were satisfied More

by thebutcherlady1
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Nov 17, 2025

Toyota of Lancaster responded

I'm sorry to hear your vehicle was damaged during service. I'm happy to hear our team stepped up and was able to make things right. We look forward to assisting you in the future.

November 01, 2025

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Employee Rating

I like that they are so nice and good worker friendly and kindest and clean More

by roxigarciapalacios13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre , Chanin Yescas

Report | Print
Nov 04, 2025

Toyota of Lancaster responded

Thank you for the 5-star rating! We're thrilled to know you had a great experience with us. If you have any thoughts or suggestions on how we can make your next visit even better, feel free to reach out. Your feedback means the world to us!

October 23, 2025

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Employee Rating

Toyota Lancaster went above and beyond to take care of my needs when problems arised. They handled everything with professionalism. I love my new 2026 Camry. Eddie, Anthony Doyle, Jeff, Sonny, and Andy were More

by natalie.hernandezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Alvarez, Sonny Asaad, Sean Preston, Anthony Doyle, Jeff Calero

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Oct 23, 2025

Toyota of Lancaster responded

Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out!

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