Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 36

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
462 Reviews
4.8

462 Reviews

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462 Reviews of Douglas Velasco

March 16, 2023

Dealership Rating
Employee Rating

Very professional and respectful. They always keep us informed on the progress of our vehicle. More

by kinneyms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

Mar 16, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

February 28, 2023

Dealership Rating
Employee Rating

The service appointment was on time and the work was completed very well and I was treated well by everyone I encountered. I sold this vehicle and am waiting delivery of my new Toyota. More

by hrwwl17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 28, 2023

Toyota of Lancaster responded

Hello, your experience seemed to have been a good one. Is there any reason you gave us a 1-star review if you enjoyed the service you received?

February 18, 2023

Dealership Rating
Employee Rating

The service manager was very knowledgeable of the problem with my transmission issues on vehicle. More

by peterlartigue6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

February 07, 2023

Dealership Rating
Employee Rating

They can’t fine the problem in my car I’m very upset good luck for everyone More

by 1963angelluna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Carmen Perez, Annie Vodegel, Chanin Yescas

Mar 13, 2023

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103.

January 31, 2023

Dealership Rating
Employee Rating

The service was good. Price to fix was expensive. If I didn't have the coupon I would have to paid lots of money. Didn't fix my brake because it cost too much. Thank More

by chungkimberly25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 19, 2022

Dealership Rating
Employee Rating

The staff there do their job and do it well. Very Professional, impressed with the service they provide. ( Twenty words ). More

by ig6202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Carmen Perez, Annie Vodegel, Chanin Yescas

December 11, 2022

Dealership Rating
Employee Rating

Focuses on customer service! Friendly employees that check you in when you arrive. Explains service repair clearly. More

by m8u62525L&
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 07, 2022

Dealership Rating
Employee Rating

It was busy but they kept. Me informed and finished in a timely manner also More

by aquadelphinus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios, Gus Alatorre

December 01, 2022

Dealership Rating
Employee Rating

My experience with the service at Toyota of lancaster has been quick and easy with an appointment . More

by sabrenamarsala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Carmen Perez, Annie Vodegel, Chanin Yescas

November 28, 2022

Dealership Rating
Employee Rating

This dealership is very good…Employees are very polite and punctual…They always explain everything about my vehicle on point… More

by aquiles.gabrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Carmen Perez, Annie Vodegel, Chanin Yescas

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