Douglas Velasco | Page 38

Amazing fast service , advisor very professional and was able to get my car in and out very fast. Would recommend this place for all your service needs would recommend to family and friends ! 5 star service able to get my car in and out very fast. Would recommend this place for all your service needs would recommend to family and friends ! 5 star service More

by FRANCOFD2002 Verified Customer Verified Customer

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I always have the best customer service when I bring my car In for Maintenance, Doug my service advisor is the best! car In for Maintenance, Doug my service advisor is the best! More

by misssabrinamonet87 Verified Customer Verified Customer

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We had excellent communication with our service representative Doug Velasco. Our vehicle was in the shop for seven days. We heard from Doug frequently for updates on the progress of the work being representative Doug Velasco. Our vehicle was in the shop for seven days. We heard from Doug frequently for updates on the progress of the work being done. At no time did we say, "I wonder what is going on with my car." I feel that Doug was exceptional in keeping us informed. More

by rogerrobinson75 Verified Customer Verified Customer

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I already posted a review of this place. Not sure why this place is suddenly asking for feedback 2 weeks after I left! LOL. That right there shows you something! Problems from the get-go. T Not sure why this place is suddenly asking for feedback 2 weeks after I left! LOL. That right there shows you something! Problems from the get-go. They couldn't get my name right, and couldn't find an ongoing acceleration issue which has now become worse. Replaced a part that was not in need of replacement. Not happy, but pretty much all dealerships are like this now. Plus, what are my alternatives? Go to Santa Clarita or Victorville dealers. I have another concern, but I'm holding off on that for now, since I have to take my truck back in next month for more work. The employee list below is accurate. They seem to have a lot of turnover. More

by Brian Verified Customer Verified Customer

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Thank yoh gouts for your speedy service. I trust the employees 100% Toyota of Lancaster rocks!! I trust the employees 100% Toyota of Lancaster rocks!! More

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he Antelope Valley only has one toyota dealership that I know of. hey don't seem to exploit their advantage know of. hey don't seem to exploit their advantage More

by Dstroup Verified Customer Verified Customer

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Awful. They get worse with each visit. I was already stressing out because I recently had to call up one of their salespeople and chew em out for sending m They get worse with each visit. I was already stressing out because I recently had to call up one of their salespeople and chew em out for sending me a large amt of unwanted text msgs about me coming in to buy a new vehicle! How they got my new phone # before I showed up for this particular maintenance visit, I don't know. I always dread coming to this place, but what are my other options? Drive to Santa Clarita or Victorville, which are probably worse. I made my appt online through their website, and when I got there, they began referring to me as some woman named Brandy. How you get "Brandy" out of "Brian" I'll never know. WTH?? Brought my truck in for an oil change (charged me 81 friggin bucks!!! I'd love to do that myself but I can't get to the oil filter where it is on my truck), plus inspection of the cause of the "check engine" light, and to look for an acceleration problem, which they could not find a source for, and which is now getting worse. I don't know why but they felt they needed to replace my gas cap - there was NOTHING wrong with the old one. I was never offered a chance to keep the old cap, either. State law requires that dealers make the old parts available to customers. They're also tinkering with this new system of processing customers checking out / picking up vehicles, by doing most of that work via the customers' cell phones and text msgs. Even their own clerk said it was (and I quote w the exact words) "a pain in the xxx", which I thought was pretty funny. Since I couldn't figure out how to get the paperwork from their system via my phone, I went to their website the same day I picked up my truck and asked them to email me the info. They never did send it. Fortunately I was able to stumble through their links in their text msgs and get the info. At least the oil change got done & the issue causing the check engine light to come on were taken care of, but it was still a frustrating experience. And has been for some time, it's not just these new people. Every time I go there, they just make me want to scream. The bad thing is, I will probably have to take my truck back there 2 more times before the end of the year, which sucks. The individual people I dealt with in person and on the phone were ok, I didn't have any problems there. I do have another concern, but I'm gonna let that one go for now. Most dealerships and mechanic shops are frustrating, I get it. We are all pretty much screwed. But there needs to be some push-back to keep them accountable. More

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Thank you for your great service dept. you guys rock every time I have service performed. you guys rock every time I have service performed. More

by Babyfishmouth422 Verified Customer Verified Customer

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Service department is great Dougla Carmen and bravo they are make the department different as the best employees are make the department different as the best employees More

by BONILLA.MAGNUM Verified Customer Verified Customer

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The best experience there ever have thank you all you guys for make time so easy guys for make time so easy More

by BONILLA.MAGNUM Verified Customer Verified Customer

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