Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 8

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
462 Reviews
4.8

462 Reviews

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462 Reviews of Douglas Velasco

January 31, 2025

Dealership Rating
Employee Rating

Service Mgr is the best I've ever encountered. Service personnel are friendly and extremely courteous and helpful. I will be back. More

by DeepDrive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 31, 2025

Dealership Rating
Employee Rating

Great customer service. Friendly informative and great cars. I think toyota has the safest cars always check with the used car stock More

by JGambina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 30, 2025

Dealership Rating
Employee Rating

Friendly, good nature people, eager to help out. A clean place to wait while your car is being worked on. Only thing they don't wash and vacuum your car like other dealers do. But all in all very go More

by VOILATWINKLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

Jan 30, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. Unfortunately, at this time we no longer offer a carwash but I'm sure if we have the staff available just ask your service advisor and we can run it through the wash for you. I'll make sure that they receive your feedback. I'm sure it will make their day!

January 21, 2025

Dealership Rating
Employee Rating

Professional personnel. Through with service that was done. Communication was good when delay was unexpected. Patient when I was stressed out with delay and dealing with the More

by CHARLENEGREEN3226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Max

Jan 21, 2025

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Max receives the recognition he deserves. Thank you again and have a great day!

January 17, 2025

Dealership Rating
Employee Rating

Bad work / time wasters. Scheduled appointment first thing in the morning days in advance for warranty work, recall and oil change. Told me if i didnt leave car for warranty More

by Eg11111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 17, 2025

Toyota of Lancaster responded

I'm sorry to hear you had an unsatisfactory visit to our dealership to get your vehicle inspected. However, sometimes we do have a representative come out from the region and they are only available on certain days or times. I do apologize if when making your appointment our staff didn't communicate the process. I do apologize once again for any inconvenience and please feel free to call me at (661) 952-2103 if you'd like to discuss your issues further.

January 17, 2025

Dealership Rating
Employee Rating

The attention to the costumer is amazing. The have a great service . They always helped. We are very happy with them . More

by Miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2025

Toyota of Lancaster responded

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

January 12, 2025

Dealership Rating
Employee Rating

Always a great experience when taking my vehicle in for service personnel always nice and attentive never had a problem great service 👍 More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Toyota of Lancaster responded

We know your time is valuable so we appreciate you taking the time to leave us a great review. We appreciate our Loyal Lancaster Toyota customers and we hope to see you back again soon.

January 10, 2025

Dealership Rating
Employee Rating

The communication is great and I am very satisfied with my service. Thank you guys! More

by jordangonzalez1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez , Chanin Yescas

Jan 10, 2025

Toyota of Lancaster responded

We appreciate your time to leave us a review! We can't do it without our loyal customers. Thank you for choosing to have us service your vehicle.

January 06, 2025

Dealership Rating
Employee Rating

awesome nice and efficient explained future service and was quick with repairs and cost of new parts More

by JGambina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Toyota of Lancaster responded

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

January 05, 2025

Dealership Rating
Employee Rating

Everyone who works there is very friendly. They got the work done in a very timely fashion. I will go back. More

by Ckg369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Toyota of Lancaster responded

Your review means a lot to us. We always strive to give our best to help our customers and I’m glad that we exceeded your expectations. We hope to see you again soon!

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