Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 9

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
459 Reviews
4.8

459 Reviews

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459 Reviews of Douglas Velasco

December 22, 2024

Dealership Rating
Employee Rating

They helped you good and he explained the problem of the car and call you on the phone explaining the cause of the car More

by Mqjuarez@yahoo.com
Service Price Transparency
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Recommend Dealer
Yes
Dec 24, 2024

Toyota of Lancaster responded

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

December 21, 2024

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I have no comments, all can a I say is a good service overall until now More

by leoycristy
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Recommend Dealer
Yes
Dec 25, 2024

Toyota of Lancaster responded

We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!

December 21, 2024

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Douglas was excellent at explaining the work and provided a means of transportation so that i would not have to wait all day at the dealership. More

by gerson.n.sanchez
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Recommend Dealer
Yes
Dec 25, 2024

Toyota of Lancaster responded

Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.

December 20, 2024

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Fantastic service, as always. We always look forward to seeing all those smiling faces. Thank you! More

by jesse61
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Recommend Dealer
Yes
Dec 25, 2024

Toyota of Lancaster responded

We are glad to hear we provided you with top-notch service! We appreciate the feedback and look forward to assisting you again.

December 15, 2024

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Friendly, knowledgeable, honest service. I even bring my Chevy truck there. I highly recommend this dealership for sales and service. More

by RFM59
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Recommend Dealer
Yes
Dec 16, 2024

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

December 13, 2024

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Great service! Douglas did a great job of explaining what maintenance was done for my Tacoma and any issues that might need to be addressed. My vehicle was accept More

by danrprice3
Service Price Transparency
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Recommend Dealer
Yes
Dec 13, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

December 11, 2024

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Excellent and very professional. always finish the job on time , I never have problems with this dealer. More

by none23
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios, Gus Alatorre , Annie Vodegel

Dec 12, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

December 06, 2024

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Employee Rating

The service writers are nice and professional. Best part of the service writers is the are honest about their service and how long it takes More

by Bigrobdigga
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 06, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

December 06, 2024

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Employee Rating

Douglass was extremely helpful. I went to the dealership without an appointment and he was most helpful in arranging transportation home because it turned out the work the vehicle r More

by ronbogrant60
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Recommend Dealer
Yes
Dec 06, 2024

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

November 28, 2024

Dealership Rating
Employee Rating

ELSERVICIO DE EL CANBIO DE ACEITE MALO DEJAN MUCHO ACEITE ENBARRADO PERO LOS QUE ATIENDEN MUY AMABLES More

by egunther719
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 29, 2024

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional para todos nuestros clientes. Lamento escuchar que su experiencia con nosotros no cumplió con sus expectativas.

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