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Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 9

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
462 Reviews
4.8

462 Reviews

Write a Review

462 Reviews of Douglas Velasco

January 03, 2025

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Employee Rating

Professional clean very nice to talk to no problems at all very helpful and friendly would highly recommend More

by SEANCAJN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre, Jeff Calero , Annie Vodegel, Chanin Yescas

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Jan 03, 2025

Toyota of Lancaster responded

Thanks so much for your feedback! It makes our day hearing about how much our customers love the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you in our store again.

January 02, 2025

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Employee Rating

Erick was really helpful & welcoming. I like that the service was done in timely manner More

by b2seemadhillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

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Jan 03, 2025

Toyota of Lancaster responded

Your review made our day. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We couldn’t provide the service that we do without great customers like you! Thanks for choosing us and we can’t wait to help you again!

December 31, 2024

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Employee Rating

I’ve been a loyal Toyota owner and patron for over 30 years. I’ve had 4 RAV4’s. Love them all. I do miss your free car washes though. Covid is over, it would be nice if you could bring it back. 😊 More

by hannabanana5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Doyle, Gus Alatorre

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Jan 03, 2025

Toyota of Lancaster responded

Thanks for your great review of our service. We’ve passed your kind words on to our team. The team is passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. We value our customer’s feedback for helping us to keep improving our service.

December 22, 2024

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Employee Rating

They helped you good and he explained the problem of the car and call you on the phone explaining the cause of the car More

by Mqjuarez@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 24, 2024

Toyota of Lancaster responded

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

December 21, 2024

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Employee Rating

I have no comments, all can a I say is a good service overall until now More

by leoycristy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 25, 2024

Toyota of Lancaster responded

We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!

December 21, 2024

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Douglas was excellent at explaining the work and provided a means of transportation so that i would not have to wait all day at the dealership. More

by gerson.n.sanchez
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 25, 2024

Toyota of Lancaster responded

Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.

December 20, 2024

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Employee Rating

Fantastic service, as always. We always look forward to seeing all those smiling faces. Thank you! More

by jesse61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

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Dec 25, 2024

Toyota of Lancaster responded

We are glad to hear we provided you with top-notch service! We appreciate the feedback and look forward to assisting you again.

December 15, 2024

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Employee Rating

Friendly, knowledgeable, honest service. I even bring my Chevy truck there. I highly recommend this dealership for sales and service. More

by RFM59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

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Dec 16, 2024

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

December 13, 2024

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Employee Rating

Great service! Douglas did a great job of explaining what maintenance was done for my Tacoma and any issues that might need to be addressed. My vehicle was accept More

by danrprice3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

December 11, 2024

Dealership Rating
Employee Rating

Excellent and very professional. always finish the job on time , I never have problems with this dealer. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios, Gus Alatorre , Annie Vodegel

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Dec 12, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

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