Duane Hill
Duane Hill at Martin Chevrolet

Duane Hill

Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.7
206 Reviews

I've been working with General Motors as of August of 1979. Began my Career in the Janitorial and Prep side of the business at a Buick Dealership in Barrington, Illinois. I've worked my way up through the Body Shop, Quick Lube, Technician Apprenticeship, Parts Counter, Service Writer and then into Management of the Parts & Service Departments. Enjoying much success in all aspects of Dealership life. Even selling vehicles on days we had Special Events. In retrospect I've come to love what I do and the daily interactions with our Guests. Martin Chevrolet is a Dealership that has become my most prize position. We at Martin are a family, our every thought while providing "World Class Service" for our Guests is of compassion and that of solidarity for that purpose completely satisfying our them in every area of our Dealership.

Dealership Experience

12 yrs, 11 mos

Industry Experience

45 yrs, 6 mos

Specialties & Trainings

Fix Operations Management

Law Enforcement

4.7

206 Reviews

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206 Reviews of Duane Hill

December 17, 2025

Dealership Rating
Employee Rating

Warm feeling of home when entering the dealership. Professional at all times. Always ask if theres anything the staff can do for you. I was very impressed with the ceramic treatment that was completed More

by heartbeat0404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2025

Martin Chevrolet responded

Thank you for the great review! We're happy you found our staff to be so supportive during your experience here at Martin Chevrolet. Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

October 31, 2025

Dealership Rating
Employee Rating

Long wait times. Needed two free services and 3.5 hours later walked back to find my car done but I never received any notification. The app showed only the second st More

by LSPIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 05, 2025

Martin Chevrolet responded

Thank you for your feedback and for your patience. We’re truly sorry for the long wait and the lack of notification. That’s not the experience we want for you. We’ve identified an issue with the app’s progress tracker that caused it to freeze on step 2, even though your technician completed all work. The notification system also failed to trigger the “ready” alert. Both have been escalated to our dev team for an urgent fix however, we should have called you sooner and we apologize for that oversight. We look forward to seeing you again next time for a smoother experience! - Martin Chevrolet

October 23, 2025

Dealership Rating
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Nathan was great. Courtois and got me in early and kept me updated. Love the car wash and easy checkout as well. More

by CFK
Service Price Transparency
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Recommend Dealer
Yes
Oct 24, 2025

Martin Chevrolet responded

Thank you for the wonderful review about Nathan! If you ever need anything else from us, please feel free to give us a call or stop by! - Martin Chevrolet

October 17, 2025

Dealership Rating
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Martin Chevrolet is all about good people who care and give high quality responsive service More

by DDOFFICEMACHINES
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Recommend Dealer
Yes
Oct 24, 2025

Martin Chevrolet responded

Thank you for the wonderful review! We're honored to hear that you feel our team at Martin Chevrolet provides high-quality, responsive service with genuine care. We truly value your support and look forward to serving you again! - Martin Chevrolet

October 02, 2025

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Professional and courteous employees whom take the time to explain the work needed to be done. The companies environment is friendly. The facility is very clean along with the facility having a comfortable More

by Mary1525
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 10, 2025

Martin Chevrolet responded

Mary, Thank you for the glowing review! We're thrilled to hear you had such a great experience with our team. If there is ever anything else we can help you with, please don't hesitate to reach out! - Martin Chevrolet

August 30, 2025

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Employee Rating

Chris was very courteous and kept us up-to-date regarding our the repair of our vehicle. More

by R.WAKEFORD
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 04, 2025

Martin Chevrolet responded

Thank you for the excellent review. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

August 12, 2025

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Employee Rating

I have been bringing my vehicles to Martin Chevrolet for 8 years. Consistent customer service from the service writers. Exceptional communication and mechanical repairs performed by Paul B. He is a master More

by GavsPurpleZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: OC Cardoso , Paul Baumgartner

Aug 19, 2025

Martin Chevrolet responded

That is such a great compliment and Paul and the team here will be so happy to hear it! Thank you for taking the time to post about your experiences with us! We really appreciate you! - Martin Chevrolet

July 31, 2025

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Excellent service! My husband and I appreciate the friendly people. The team at Martin Chevrolet is always very helpful and responsive. More

by Cbrackett7
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 05, 2025

Martin Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care! - Martin Chevrolet

July 23, 2025

Dealership Rating
Employee Rating

Martin has serviced all four of our Chevrolet vehicles. Ralph is a valued service person, and I always look for him when we need service. More

by ckp34
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, Matthew Hoyland

Jul 28, 2025

Martin Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care! - Martin Chevrolet

July 10, 2025

Dealership Rating
Employee Rating

Every time I stop at Martin, even though this time I didn’t have an appointment, the folks at Martin Chevrolet bend over backwards to make sure my Cruz is in tip top condition. More

by PCARLBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, OC Cardoso

Jul 10, 2025

Martin Chevrolet responded

Thanks for the excellent rating! We're here to keep your car running smoothly! Stop by anytime – we'd love to help with anything you need! - Martin Chevrolet

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