Dwayne Callaway | Page 7

Dwayne is a SCAM Your service department is a SCAM! They LIED to me by saying I had material in my trans fluid so the can charge me $5100 for a new transmission. Duane Your service department is a SCAM! They LIED to me by saying I had material in my trans fluid so the can charge me $5100 for a new transmission. Duane and the trans tech need to be FIRED. I took my truck to 2 different mechanics/trans shops before bringing it to Phil Long. Everyone is stumped with my trans issue; so I figured take to a Ford dealer. While my truck was at the previous shop, only 2 weeks prior; I had them replace the trans filter and fluid. That didn't fix the issue, so I brought it to Phil Long. Duane informs me the trans is "puking" fluid and the fluid has clutch material in it. I knew it wasn't "puking" fluid and I knew there wasn't debris in the fluid; so I declined the $5100 transmission and took the truck directly to another trans shop. I specifically asked them to check the fluid and inspect the trans. They confirmed; THERE WAS ZERO material or debris in the trans fluid. HOWEVER, DUANE SAID THERE WAS! How does debris in the transmission disappear? I can only assume since this issue has stumped 2-3 trans shops, the trans tech couldn't figure out the issue so they lied about finding material in the fluid and recommended a new trans. I've researched new and rebuilt trans; most shops are $2300-$2800 and one other shop was $3800 but Phil Long is $5100? Why so expensive? I've bought a few vehicles from Phil Long in the past; I'm actually planning to buy a new diesel truck this year...but not from Phil Long. True story; my uncle just picked up his new truck today, be bought a Chevy 3500 4 door diesel 4x4 from Ed Bozarth because they don't rip people off like Phil Long does. I will make sure this survey review gets posted to every review forum I can find. I hope people STAY AWAY FROM PHIL LONG FORD! Oh, by the way; the parts and labor to fix my trans was less than $1,000! Thanks for trying to rip me off! More

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Dodge I have an electrical problem, hope you can fix it Jim. I no you can. I've had very good luck with Phil Ford. .I've all ways in good hands Jim. every I have an electrical problem, hope you can fix it Jim. I no you can. I've had very good luck with Phil Ford. .I've all ways in good hands Jim. every one I deal with. More

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Repair of F150 Raptor Sync 3 & Shelby GT350 Battery replace. My Sync 3 quit working and after complying with Ford’s warranty replacement, new one works great. At the same time Corona Virus stay-at-home order, my My Sync 3 quit working and after complying with Ford’s warranty replacement, new one works great. At the same time Corona Virus stay-at-home order, my Shelby GT350 battery went dead, another costly mistake of the insane Government telling us how to live. Dwain got me a replacement in a jiffy. More

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Excellent service by the entire team. Thanks to the overall support and timeliness of the appointment. Would recommend all brands, not just Ford cars and trucks. overall support and timeliness of the appointment. Would recommend all brands, not just Ford cars and trucks. More

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Always friendly and helpful they do not try to sell you things you don't need even if your women. The service department has been great thru all this coronavirus stuff things you don't need even if your women. The service department has been great thru all this coronavirus stuff More

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Dwayne as always was the greatest. He has always been there for me and I appreciate him beyond words. Thank you ever so much Dwayne! there for me and I appreciate him beyond words. Thank you ever so much Dwayne! More

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Purchased a F150 this week from Phil Long, I checked other dealerships but they couldn’t come close to the inventory selection and price! I have come to be a loyal Phil Long customer because the treat m other dealerships but they couldn’t come close to the inventory selection and price! I have come to be a loyal Phil Long customer because the treat me fairly and value my business. This is vehicle number 15 that I have purchased through them and they also fairly and happily take care of all my service and parts needs. Go in and see Brandon, good guy, easy to deal with. I am a loyal Phil Long customer because they care. More

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Service was complete and done in a very reasonable time. I bought the service booklet and that saved me money with all of the free checks. Plus’a complete re was complete and done in a very reasonable time. I bought the service booklet and that saved me money with all of the free checks. Plus’a complete report on the service done.😄 More

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I had an oil change completed with a safety check recently. I am very satisfied with the service I recieved. Everyone was through, informative and fast! recently. I am very satisfied with the service I recieved. Everyone was through, informative and fast! More

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A sign on the door said to stay with the vehicle when I brought my car in and it took over 20 min before someone came out and when I came to pick up my car no one came out even tho many saw me sitting ther brought my car in and it took over 20 min before someone came out and when I came to pick up my car no one came out even tho many saw me sitting there so I had to go in before I got help More

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