I had a great experience with the sales team and the
entire process. This is my second vehicle in 6 months and I will definitely look forward for next vehicle in a few years
entire process. This is my second vehicle in 6 months and I will definitely look forward for next vehicle in a few years
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by CLYDEPETERKIN
Verified Customer
Verified Customer
Oct 14, 2024 -
Niello BMW Elk Grove responded
Clyde, It's great to hear that Ed and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW Elk Grove!
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
Heather was wonderful and we got our plates in time for
our vacation 3rd car we have bought from your
our vacation 3rd car we have bought from your
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by glenndanelenko
Verified Customer
Verified Customer
Sep 29, 2024 -
Niello BMW Elk Grove responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Heather and our team, and we look forward to working with you again.
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
They hit me with Surprise fee’s after the deal was done a
month after .
month after .
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by CHRISADKINS6
Verified Customer
Verified Customer
Jul 23, 2024 -
Niello BMW Elk Grove responded
Mr. Adkins, we apologize for any inconvenience we may have caused you.
Would you be so kind as to elaborate on what fees you suggested we added after the deal, Unless you are talking about the pay off quote which was incorrect.
Please feel free to call or email me.
DAVID SOTOMAYOR
Business Development Mgr.
916 971 2131
david.sotomayor@niello.com
Ed A is great.
F&I went smoothly. The only issue was a bit of a wait to finish the deal. 3 hours from start to finish and I had already test driven the car the day
F&I went smoothly. The only issue was a bit of a wait to finish the deal. 3 hours from start to finish and I had already test driven the car the day before and finalized the price.
I’d still come back and buy here again
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by DAVIDBRY
Verified Customer
Verified Customer
Jul 17, 2024 -
Niello BMW Elk Grove responded
It's great to hear that Ed was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. We do apologize for the long wait and truly appreciate your patience. Thank you for choosing Niello BMW Elk Grove!
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
Professional and considerate
Knowledgeable and
sensitive to our time commitments
The staff worked as a cohesive team
sensitive to our time commitments
The staff worked as a cohesive team
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by DROBINS486
Verified Customer
Verified Customer
Jul 09, 2024 -
Niello BMW Elk Grove responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
My first experience with Niello was 10 years ago.
The sales department was knowledgeable responsive and respectful. I drove up from the bay area to trade in my car for another BMW. The service was ev
The sales department was knowledgeable responsive and respectful. I drove up from the bay area to trade in my car for another BMW. The service was even more impressive.
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by mjada
Verified Customer
Verified Customer
Jul 08, 2024 -
Niello BMW Elk Grove responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
Excellent service, understanding customers, good price
and politely. Perfect dealership for buying a new car
and politely. Perfect dealership for buying a new car
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by RONYTRANSPORTATION64
Verified Customer
Verified Customer
Other Employees Tagged:
Jas Hira, Essex Salcido
Jul 05, 2024 -
Niello BMW Elk Grove responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
Great service !
Staff was great also no complaints . Very helpful if finding the vehicle I wanted .
Staff was great also no complaints . Very helpful if finding the vehicle I wanted .
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by ARCANGELLOPEZ415
Verified Customer
Verified Customer
Other Employees Tagged:
Jas Hira, RODNEY KIMBROUGH, Essex Salcido
Jun 03, 2024 -
Niello BMW Elk Grove responded
Here at Niello BMW Elk Grove, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
Moh was very personable, knowledgeable and helpful.
He made the purchase process simple and very comfortable. I would definitely purchase another vehicle from Niello and Moh!
He made the purchase process simple and very comfortable. I would definitely purchase another vehicle from Niello and Moh!
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by alysiafstevenson
Other Employees Tagged:
MOH MOSSA
May 29, 2024 -
Niello BMW Elk Grove responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000
Immediately after I bought the car was sent out on a trip
that lasted weeks for my pilot job. Called their finance dept to see when first payment was due. Left a message, no response back. Called the store m
that lasted weeks for my pilot job. Called their finance dept to see when first payment was due. Left a message, no response back. Called the store manager a few days later with the same question, left a message, no response back. I had to go to the bmw finance site and figured it out on my own.
They couldn’t be bothered to attach the front license plate holder for WA. I was told I could make an appointment and drive 12 hours one way to get it done.
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by WARDBISCHOFF
Verified Customer
Verified Customer
May 29, 2024 -
Niello BMW Elk Grove responded
We're sorry to hear about your experience, Ward, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Paul Suchanek
General Manager
psuchanek@niello.com
(916) 687-9000