Ed Barnes | Page 15

Schedule was easy and prices were ok, not too high but definitely NOT the best (so I learned later). definitely NOT the best (so I learned later). More

by clabo.david Verified Customer Verified Customer

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Very professional Got me in at a reasonable time and got me out at a very reasonable time with no problem me out at a very reasonable time with no problem More

by ANGELW33 Verified Customer Verified Customer

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My vehicle was returned to me covered in grease both on the outside and all over my leather seats and dash. Terrible service experience. the outside and all over my leather seats and dash. Terrible service experience. More

by BRADLEYBECKER Verified Customer Verified Customer

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I been having trouble with the car since I got it in 21, they lifted and the tires it’s a problem, always touching the flares and every time that I turn it makes a horrible noise 😔, and when I bring it the they lifted and the tires it’s a problem, always touching the flares and every time that I turn it makes a horrible noise 😔, and when I bring it they do something small and they said is fixed but it’s not, I’m desperate More

by HEC-SAL Verified Customer Verified Customer

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Fast service and pleasant service man. We will continue to come to your Buford location for service on our Chevy blazer. We will continue to come to your Buford location for service on our Chevy blazer. More

by LITTLEARIZPE Verified Customer Verified Customer

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Ed Barnes was the gentleman who was forced to assist me with my car issues. My vehicle was purchased with extended warranty back in 2020. I had a couple leaks going on so I took it to Jim Ellis Buick GMC M with my car issues. My vehicle was purchased with extended warranty back in 2020. I had a couple leaks going on so I took it to Jim Ellis Buick GMC Mall of GA for further assistance. The first time I went to drop off my vehicle, it seemed like I was inconveniencing Mr. Barnes. No customer service skills whatsoever. I didn't really care bc I just wanted to get my car fixed and covered through the extended warranty I purchased from them. When I called two days later asking if my vehicle was ready, bc I hadn’t heard back from anyone re an expected date or time it’d be ready, he seemed bothered that I was calling for MY vehicle. He said it’d be ready that day but PM. I decided to let my in laws pick it up since they’re 30 minutes away and I’m 1hr and 20 out. I was told I’d only be charged the $100 deductible that warranty requires. The day my in laws picked up the vehicle, Mr. Barnes calls me shortly after stating he had accidentally charged the card the full $1,200+ for the job(s) instead of the $100 deductible only!!! That seemed to be the only time he seemed to care about his customer service skills. I was lucky enough to obtain the card information quickly so it could be credited back to the original card. He was apologetic about it bc he knew it had been his mistake. If you guys are going to offer extended warranty at the time of purchase of a vehicle, let the service advisors know they should treat those customers the same as they do with out of pocket paying customers. At the end of the day, we’re still paying customers, just at the beginning of purchasing the vehicle instead of at the time of a mechanical issue where they can stack on services and labor fees. I am glad I purchased the extended warranty. I just wish it would’ve been at a different dealership where they don’t treat extended warranty customers different from out of pocket paying customers. That’s all, just ask your service advisors to show a bit more customer service skills. More

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Bought my car here and I continue to have it serviced here. This time service was quicker than previous bisits. Oil Change and tire rotation in an hour and. Last 2 times were over 1 1/2 hours. here. This time service was quicker than previous bisits. Oil Change and tire rotation in an hour and. Last 2 times were over 1 1/2 hours. More

by Smithharriet@bellsouth.net Verified Customer Verified Customer

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Ed Barnes was easy to work with and kept me updated about my truck repairs, my truck repairs, More

by Cwalker Verified Customer Verified Customer

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Fast, comfortable and easy. I loved the in-house comforts such as the waiting room and the media room I loved the in-house comforts such as the waiting room and the media room More

by rhughesjr15 Verified Customer Verified Customer

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The prices on your website are very different from what you charging. 89 dollar oil change turns into 139 dollars. Shame. you charging. 89 dollar oil change turns into 139 dollars. Shame. More

by fourgirlz10466 Verified Customer Verified Customer

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