Ed Barnes

Ed was very professional, and extremely proactive in letting me know that my vehicle would not be worked on, due to the fact that so many vehicles preceded one. I'm not sure that is a good look for your letting me know that my vehicle would not be worked on, due to the fact that so many vehicles preceded one. I'm not sure that is a good look for your brand, because the perception for me became one that said GMC's breakdown so much that every mechanic's bay was full for multiple days. Nonetheless, once the vehicle was finally diagnosed, I had to wait an additional day for the part which was properly ordered, but left off of the delivery truck, to come in. This cause not only an inconvenience for me, but I had to rent a vehicle for an additional day. As one who is in service myself, I would have proactively offered empathy first, and perhaps a discount to accommodate the inconvenience of my customer. I'm not asking for anything for free, but some type of price break would have been nice to help me to subsidize the additional cost I had to pay for my rental. However, other than verbal empathy, monetary comfort was offered. To top things off, I drove down 85 approximately 15 mi, and the engine light came back on. I called and left a message for Ed, yet no one has returned my call to show any concern. Additionally, other than the day that I picked the vehicle up, I have not driven it at all, because I was traveling. I returned on yesterday, and today is my first time driving the vehicle since the day we picked it up, well guess what? It just shut down on me again. It started, but now I have to go to AutoZone and have the code pulled, which tells me that although it is starting now it was partially fixed, but there's still something wrong with the vehicle., but thank you for caring enough to provide this survey. More

by Acadia Blues Verified Customer Verified Customer

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These guys were so helpful and tried to answer my questions. They were very professional. If ever needed again I will take my blazer back again and if I decide to purchase another vehicle, that is wh questions. They were very professional. If ever needed again I will take my blazer back again and if I decide to purchase another vehicle, that is where I will be going. More

by STOCKSJA Verified Customer Verified Customer

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Ed always takes care of me in a professional and expedient manner. They are very punctual based off the schedule received at drop off. expedient manner. They are very punctual based off the schedule received at drop off. More

by TCAPE1 Verified Customer Verified Customer

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4 wheel drive had error code. Took it in, they diagnosed the issue. Told me it needed a part. Picked it up the next morning. They had already checked that I had extended warranty, Took it in, they diagnosed the issue. Told me it needed a part. Picked it up the next morning. They had already checked that I had extended warranty, so picked it up no charge and no hassle. Very pleased More

by WARNER Verified Customer Verified Customer

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Excellent service as usual. I would highly recommend this dealership to anyone in need of service for their GMC. I would highly recommend this dealership to anyone in need of service for their GMC. More

by DRHORTON1920 Verified Customer Verified Customer

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Wouldn’t trust anyone else with my Yukon they take care of their customers…. 5stars of their customers…. 5stars More

by MONTEBRITT Verified Customer Verified Customer

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Got the job done on the time they told me to drop it off yes yes More

by josemorenoortiz35 Verified Customer Verified Customer

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Unwanted charge, no informing on time for pick up. No follow up call after complaint. No follow up call after complaint. More

by Ketan Verified Customer Verified Customer

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The required service and repair were performed in a timely fashion. Ed was resourceful and found the best value for me. timely fashion. Ed was resourceful and found the best value for me. More

by MILES-DANIEL Verified Customer Verified Customer

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My service advisor. Ed Barnes was great. The dealership took care of me above and beyond. I’ll be back every time. Ed Barnes was great. The dealership took care of me above and beyond. I’ll be back every time. More

by KEVINBRICE_99 Verified Customer Verified Customer

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