Ed Chen | Page 23

Excellent customer service experience. I went to this dealership without the intention of buying a vehicle. I had driven by a Jeep that was in the front and scheduled a test drive, but I wa I went to this dealership without the intention of buying a vehicle. I had driven by a Jeep that was in the front and scheduled a test drive, but I was not expecting such a friendly staff. It was my first experience buying a car, but I was not treated like an adolescent. The gentleman I dealt with (Mike) worked with me to get a good price on the vehicle I was purchasing as well as the one I was trading in. Ed was also excellent and made the process very easy. I drove off the next day with a car I am very happy with! The owner made an effort to meet me face-to-face and offered me coffee and donuts. Lastly, Ann was wonderful and very helpful. More

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Excellent Experience This is the 3rd Subaru I have purchased from this dealership. Excellent experience with Chris Carey and Ed Chen. Highly recommended, I wouldnt go anyw This is the 3rd Subaru I have purchased from this dealership. Excellent experience with Chris Carey and Ed Chen. Highly recommended, I wouldnt go anywhere else! More

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Excellent Experience! Quality Subaru deserves the top rating. Excellent staff, very professional, makes for a rewarding experience for the customer. Thank you Chris Carey, Quality Subaru deserves the top rating. Excellent staff, very professional, makes for a rewarding experience for the customer. Thank you Chris Carey, Chad Esposito and Ed Chen for all your help. I will highly recommend your dealership to my family and friends. It was definitely worth the trip from Groton, CT. More

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excellent experience I researched a lot of cars and was ready to go to other places, but after working with Chris I felt the crosstrek was what i was looking for and I kno I researched a lot of cars and was ready to go to other places, but after working with Chris I felt the crosstrek was what i was looking for and I know the car will last many years. Chris was very patient and knowledgeable, Ed in finance was also very helpful. Both associates were friendly and didnt rush my husband or I and answered all our questions, More

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2017 Subaru Impreza I had a wonderful experience at Quality Subaru. My salesman, Nick Hammond, was very helpful in finding the exact car that I wanted. Everything was ex I had a wonderful experience at Quality Subaru. My salesman, Nick Hammond, was very helpful in finding the exact car that I wanted. Everything was explained to perfection. The F and I manager, Ed Chen, was wonderful; he explained the finances and sold me exactly what I needed without being pushy. More

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2017 Subaru Impreza hatchback This was the first new car purchase my wife and I have made and while we looked at other car manufacturers and dealers, the combination of Subaru's re This was the first new car purchase my wife and I have made and while we looked at other car manufacturers and dealers, the combination of Subaru's reputation and Quality Subaru's never-ending help and patience (thank you, Mark!) made this as easy a decision as possible. Even when we got cold feet about purchasing a car altogether, Mark and company were supportive and gave us the time we needed rather than the hard sell and that was much appreciated. This will be our first stop for any future purchases we will definitely refer all friends and family. More

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All personnel were friendly, knowledgeable and helpful. On my initial visit Chris Carey greeted me and was available to assist me. I was unsure about which model would best meet my needs and he gave me an On my initial visit Chris Carey greeted me and was available to assist me. I was unsure about which model would best meet my needs and he gave me an overview of the Outback, Forester, Crosstrek and Legacy before I settled on the Legacy as the best match for my needs. I expressed an interest in a gently used vehicle and he agreed to be on the look out for a suitable model. When I stopped by to review models in stock, I was pleased to discover that an appropriate model had just been checked in, and while not yet inspected, seemed a good match. I looked over the car and was ready to proceed with purchase. On the date of purchase, Chris spend sufficient time to explain the many new features on the car, as well as how best to take advantage of these features for safety and a positive driving experience. While it will take some time to become fully adept at all the controls, I am confident that I am off to a good start. Ed Chen was also thorough in his explanations related to service options and financing. I felt that I was well informed on what I had/had not selected and any associated benefits and costs. More

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Great experience! Just leased my second outback from Quality Subaru yesterday and can't say enough good things about the experience. All the staff were very respectful, Just leased my second outback from Quality Subaru yesterday and can't say enough good things about the experience. All the staff were very respectful, honest and knowledgeable. More

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Best Subaru dealership in CT with awesome owner and team!!!! Joe Mike W,Ed and Chris are amazing team!Each delivered exceptional, top service... I highly recommend them to everyone. Chris awesome job on delivery Joe Mike W,Ed and Chris are amazing team!Each delivered exceptional, top service... I highly recommend them to everyone. Chris awesome job on delivery! More

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Friendly and Knowledgeable Staff! Mark was very helpful throughout the process. He was willing to answer all our questions and spend time walking us through the inventory and purchasin Mark was very helpful throughout the process. He was willing to answer all our questions and spend time walking us through the inventory and purchasing options. This was our first time buying a Subaru and we are extremely happy that we chose this dealership. The staff made the car buying experience enjoyable! More

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