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Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback. I appreciate you bringing these concerns to our attention. At Colonial West Chevrolet of Fitchburg, we strive to maintain high standards during our service. I encourage you to contact me directly so I can address these issues and ensure your vehicle is properly taken care of. Your experience is important to us, and we want to make it right. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review, Evie! I'm thrilled to hear that you had a great service experience at Colonial West Chevrolet of Fitchburg. Our team takes pride in being accommodating and knowledgeable, so it's fantastic to know that you felt well-informed and supported. We look forward to welcoming you back next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I'm thrilled to hear that you had a very good experience with us at Colonial West Chevrolet of Fitchburg. Your satisfaction is our priority, and we look forward to providing you with professional and courteous service in the future. We appreciate your trust and can't wait to see you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Glen! We’re thrilled to hear that you had a great experience with the oil change and tire service for your 2024 Chevrolet 2500HD. At Colonial West Chevrolet of Fitchburg, we strive for perfection, and your feedback means a lot to us. We look forward to seeing you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you consistently choose Colonial West Chevrolet of Fitchburg for your service needs, including oil changes and tire rotations. Our team strives to provide prompt and professional service, and it's great to know that we have met your expectations. We look forward to seeing you again next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Cheryl! I am glad to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg. It’s great to know that our team kept you informed and that you found our waiting area and facilities to be clean and comfortable. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Mike! I'm thrilled to hear that everything was great and that our team provided you with the assistance and care you needed. At Colonial West Chevrolet of Fitchburg, we strive to deliver the best experience possible. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback. I appreciate your compliments about our professionalism, and I understand your concerns regarding the tire pressure monitor issue after your service. We strive to maintain the highest standards. Please feel free to reach out to me directly at Colonial West Chevrolet of Fitchburg to discuss your concerns further. Thank you for bringing this to our attention. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! I am thrilled to hear that you had such a positive experience with our service department at Colonial West Chevrolet of Fitchburg. Our team works hard to provide friendly and attentive service, and it's wonderful to know that it made a difference for you. We look forward to serving you again in the future and appreciate your recommendation! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I'm glad to hear that our service team took great care of you and your truck. It's fantastic to know that our service manager made a positive impression on you as well. We truly appreciate your feedback and look forward to welcoming you back to Colonial West Chevrolet of Fitchburg for your future service and purchase. Thank you for choosing us! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713