Edwin Diaz | Page 6

I brought the vehicle in for a transmission problem. Several days later I was told I needed a new engine. No explanation was given why an engine with 28,000 miles on it needed to be replaced. I went to Several days later I was told I needed a new engine. No explanation was given why an engine with 28,000 miles on it needed to be replaced. I went to the service department and spoke to the manager. It was a very casual response. It happens all the time! Well it's never happened to me, EVER. I asked about the transmission and Brian didn't have an answer. The vehicle was ready 5 weeks later. I waited an extra day for it to go through a quality control review which could not have been done. I drove the vehicle for 1/2 mile and had the same transmission problem that I had originally brought it in for . There is no way that the vehicle was test driven after the engine replacement. I returned it and test drove it with a mechanic. He said he would do a software update. That seemed to resolve the problem. I drove home and parked the car. Two hours later I drove to the store and had the same transmission problem occurred. Brian told to bring the car back. When I brought it back, I told Brian to have them look at the backup camera because it was not working. I also told Brian that I needed the vehicle for a trip the following Wednesday. The car was not ready and I had to rent a car for the trip. On Tuesday I received a call that the transmission was fixed, I asked about the backup camera. Brian had to get back to me. He called back and said that it was probably the camera that needed to be replaced for a cost of $760 but they could not guarantee that that was the problem. Thankfully it was a faulty camera. Bayside has a problem doing more than one thing at a time. They could have fixed the transmission while we waited for a new engine to be delivered. They could have replaced the camera while I waited for the transmission to be fixed. They have a poor quality control program and no concern for people's time or inconvenience. They had my Grand Cherokee for 6 weeks in total and treated me like it was an overnight repair. I was also told that it was an additional 3% change to pay for the camera repair if I use a credit card. I said that I should have been told this, the check out person's response was that she was telling me now. A lot of good that did. Oh, and lastly, my second receipt for the transmission and camera had another person's name on it. Brian could not determine why this happened or how to fix this. Never again will I use Bayside's service department. And, because of the extremely poor service, I would never recommend the sales department either. I gave all four in the management department 1 star for not recognizing and addressing the poor systemic quality of this service department. More

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I like the service. It was fast and efficient. I’m definitely going to come back. It was fast and efficient. I’m definitely going to come back. More

by Myriam Cisse Verified Customer Verified Customer

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True professionals. . knowledgeable and courteous they took great care of me I would absolutely recommend anyone to Bayside Jeep Chrysler! . knowledgeable and courteous they took great care of me I would absolutely recommend anyone to Bayside Jeep Chrysler! More

by alexcruz109 Verified Customer Verified Customer

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Service advisor was very courteous and helpful. I was very happy with the time he promised me to deliver my vehicle back to me. I would highly recommend friends and family to this dealership. I was very happy with the time he promised me to deliver my vehicle back to me. I would highly recommend friends and family to this dealership. More

by sosamma052008 Verified Customer Verified Customer

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Always helpful, listen to concerns do there best to give the best quality support. Always do there best to keep your car in best running condition the best quality support. Always do there best to keep your car in best running condition More

by dude172003 Verified Customer Verified Customer

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Excellent service and an outstanding customer service always provided by bayside dodge dealer. Extremely happy always provided by bayside dodge dealer. Extremely happy More

by ash2cobain Verified Customer Verified Customer

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I used to loved this place now is just garbage. From the person that receives your car to the manger they are all rude. The broke my car i been waiting 2 years for the replacement parts i just gave From the person that receives your car to the manger they are all rude. The broke my car i been waiting 2 years for the replacement parts i just gave up on them. I been a long time customer bought 3 cars and on my second car they messed up, they put the parts the wrong way, i gave them the benefit of the doubt and kept going, now with my third car they just been miss after miss. I have free oils change and i rather pay than going there. More

by ALEJITA101 Verified Customer Verified Customer

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Service was good. Lance & Eddie are the best at this dealership. If you need a vehicle, they are your go to guys! Lance & Eddie are the best at this dealership. If you need a vehicle, they are your go to guys! More

by melissafranco1983 Verified Customer Verified Customer

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Fantastic customer service - everything was easy from drop off to pick up. It’s a pleasure to deal With the entire staff at Bayside Chysler dodge jeep! Thank you and keep up the great work! drop off to pick up. It’s a pleasure to deal With the entire staff at Bayside Chysler dodge jeep! Thank you and keep up the great work! More

by EVANBFELDMAN Verified Customer Verified Customer

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Best dealership I have ever even to knowledgeable, courteous friendly and very helpful. Recommend to all my friends and family love this Staff. courteous friendly and very helpful. Recommend to all my friends and family love this Staff. More

by Maryanncafaro Verified Customer Verified Customer

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