Elisha Lone | Page 52

Service Plan When I purchased my truck I bought a service Plan and extended warranty. My service plan is for full synthetic oil changes every 12K miles, although I When I purchased my truck I bought a service Plan and extended warranty. My service plan is for full synthetic oil changes every 12K miles, although I usually get oil changes every 8K to 10K. At 64K miles I have had about 8 oil changes to date. That said I had never had problem getting what I paid for to date until yesterday. The service advisor told me my plan was for synthetic blend not full synthetic. I told her to look at the previous oil change appointments to verify I had alway gotten full synthetic oil changes previously, and she said she was. She also said she would check with the service manager. Before I left the desk I told her I would pay the difference if that was what it takes but do not put synthetic blend in my truck. I have 5 maybe 6 oil changes left on my service plan and I expect to get what I paid for without argument. My service file needs to be updated so that it shows full synthetic not synthetic blend. One would think that the service plan coupons would state the level of service plan I purchased, but I do not see that information on the coupons. I was also there for a issue with my truck. I told the service advisor what the problem was and what I thought the problem was. The information was added to the service report although my comments about what I thought the problem was was not added. the problem was diagnosed as what I told her it was and the problem was repaired and covered under the extended warranty. All and all happy with the service I received but did not get an explanation about the service plan mixup stated above. More

by JRBLUMENSTEIN Verified Customer Verified Customer

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I had service done on my 2008 Focus I had the battery replaced, the oil changed and the tires rotated on my 2008 Focus. The service was performed fast and the customer relations was gre I had the battery replaced, the oil changed and the tires rotated on my 2008 Focus. The service was performed fast and the customer relations was great. More

by WMURRAY09 Verified Customer Verified Customer

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Service was great, Easy in and out. Service rep was perfect If you set an appointment on Ford app - Don’t fill out info on the app just call because you will have to give the same info again at the d perfect If you set an appointment on Ford app - Don’t fill out info on the app just call because you will have to give the same info again at the desk More

by dave.hall1974 Verified Customer Verified Customer

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Fast, curtious service. Friendly staff and good prices. Have used this dealer for over 7 years. Purchased a car from them and had all maintenance done with them. Have used this dealer for over 7 years. Purchased a car from them and had all maintenance done with them. More

by cihall Verified Customer Verified Customer

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Most helpful staff- Sean Tompkins, Elisha, Joe Warne, even Don Chesbroh! They always go out of their way to make sure customer is satisfied. Bravo! even Don Chesbroh! They always go out of their way to make sure customer is satisfied. Bravo! More

by WEITZEL67 Verified Customer Verified Customer

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I've been using them for several of my car's since 2011 and always had good service. They always seem to get you in and out on a timely manner. and always had good service. They always seem to get you in and out on a timely manner. More

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Kind and Helpful Staff I have had nothing but a great experience with this dealership over the past 4 years. The staff is always kind and listens to my concerns, whereas whe I have had nothing but a great experience with this dealership over the past 4 years. The staff is always kind and listens to my concerns, whereas when I was going to a traditional retail car repair shop I often felt like I wasn't taken seriously as a woman. They do everything you can to help you handle repairs at the best price possible. I am grateful for them. The shuttle and frontline employees are so awesome! More

by STACIE.KARLIN Verified Customer Verified Customer

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Always friendly and fair My wife and I have purchased 4 vehicles over the last 10 yrs. from Boucher-Janesvile. Each time we have dealt with John Newman. John is very friend My wife and I have purchased 4 vehicles over the last 10 yrs. from Boucher-Janesvile. Each time we have dealt with John Newman. John is very friendly and and easy to deal with. He knows his cars and makes all the answers to your questions easy to understand. Goes out of his way to make sure you are comfortable with the whole sales process. Very friendly atmosphere thru out the dealership. Excellent service department. More

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Excellent service department. My family has been taking our vehicles here for some time now. They might be a little on the expensive side compared to a smaller shop, but that's to be expected from a dealer our vehicles here for some time now. They might be a little on the expensive side compared to a smaller shop, but that's to be expected from a dealership. The customer service is excellent and they have always been willing to work with us and answer any questions. They've stood by their work. I always get my vehicle back in better shape than I dropped it off. More

by NICKOLASBELTZ Verified Customer Verified Customer

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Always super service Service was fantastic and Elisha is always on top of everything!!! Everyone is always great to work with and you know your vehicle will be done and g Service was fantastic and Elisha is always on top of everything!!! Everyone is always great to work with and you know your vehicle will be done and good to go. :) More

by DONNA.GEORGESON Verified Customer Verified Customer

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