Elizabeth Wuest | Page 3

While my car was in service (oil change and new rims) I was brought a rental which had a flat tire when it was pulled up front. The second rental brought to me had a flat within a couple hours of driving o was brought a rental which had a flat tire when it was pulled up front. The second rental brought to me had a flat within a couple hours of driving off the premises. I didn’t hit anything and called the service manager to express my concerns that this tire may have also been damaged prior to leaving the lot. I patched the tire and retuned it. They said I should have inspected the tires prior to leaving and my honesty would result in a 200 + bill. I would imagine this would have been difficult for any customer to inspect without the car being lifted. I also doubt they would have noticed if I hadn’t mentioned it since They had no inspection paperwork to share with me where their team inspected the car prior to handing off to me. All that was done was a quick walk around. It took the service manager several days to respond and when I expressed how his response would challenge future business with Tom Gill including the new car I was buying and upcoming paint job etc. (not to mention I just purchased a brand new blazer from them) I never received another response from anyone on their team after I sent this message. I then messaged the sales team letting them know I would no longer move forward with future purchase. The service manager still has not responded More

Report | Print

Friendly, very helpful staff, from the service department to the sales department, I have no complaints about the way my issues were handled. Would recommend to family and friends! to the sales department, I have no complaints about the way my issues were handled. Would recommend to family and friends! More

Report | Print

This was the absolute best experience I have ever had at any dealership. I have purchased 3 previous vehicles from others dealers before buying a truck in February of 2024 from Tom Gill. I have never had a any dealership. I have purchased 3 previous vehicles from others dealers before buying a truck in February of 2024 from Tom Gill. I have never had a particularly horrible experience but I have never had anyone come close to the customer satisfaction that I had at Tom Gill. From Tyler Earls and his team on the sales floor to Elizabeth Wuest and her team in the service department, they were amazing. I cannot thank them enough and I will only be going to Tom Gill from now on. More

Report | Print

I usually deal with Marlon Poole, but since he was unavailable, he hooked me up with Ryan Harkins who went out of his way to make me feel comfortable about my purchase and the process. He was very acc unavailable, he hooked me up with Ryan Harkins who went out of his way to make me feel comfortable about my purchase and the process. He was very accommodating and non-pressuring. The same goes for Holly during the appraisal process of the vehicle I was trading. Lili explained the technology thoroughly to make sure I had a complete understanding. Overall, the experience was awesome. I have purchased 4-5 cars from Tom Gill Chevrolet and would recommend them to anyone. In fact, two of my sons have bought from them. This is a well deserved no xx 5 Star rating. More

Report | Print

Very clean and professional. I also had to bring the car back within 2 days as the check engine light came on - the service department went above and beyond to get things taken I also had to bring the car back within 2 days as the check engine light came on - the service department went above and beyond to get things taken care of for me. More

Report | Print

Very professional. Jessika was dialed in to our needs and requirements in purchasing a new vehicle. Her follow up was excellent. Everyone whom we interacted with was kn Jessika was dialed in to our needs and requirements in purchasing a new vehicle. Her follow up was excellent. Everyone whom we interacted with was knowledgeable and kind. More

Report | Print

Marlon was phenomenal during the car buying process. He narrowed my search quickly with my wants and needs, answered all my questions, and made the process seamless. He narrowed my search quickly with my wants and needs, answered all my questions, and made the process seamless. More

Report | Print

Works not help all hw did was print a form and read it to me he told me was going to call himself to see when I could get my car into a hyundai dealership since it was a extended warranty thur them of course me he told me was going to call himself to see when I could get my car into a hyundai dealership since it was a extended warranty thur them of course the hyundai can't get me til Jan they told me it wasn't extended my car is only 2018 has a oil leak I have a lifetime power tram warrthur Tom gil I have only had thus car for 14 months was told to basically deal with a lemon car get oil and put it in every 300 to 500 miles More

Report | Print

I was impressed with Ryan’s concern for putting me in the vehicle I wanted. Came back Saturday and got my side steps installed. Looking forward to new remote and spare key. . vehicle I wanted. Came back Saturday and got my side steps installed. Looking forward to new remote and spare key. . More

Report | Print

I had a very good experience overall here. I was helped by a nice man named Austin who was very informative and knowledgeable on everything I had a question about. I was helped by a nice man named Austin who was very informative and knowledgeable on everything I had a question about. More

Report | Print