Emilio Torres | Page 8

Very difficult to work with. I purchased through the dealership all of the extended warranty’s and maintenance packages and still am told “sorry it doesn’t cover it” and have to I purchased through the dealership all of the extended warranty’s and maintenance packages and still am told “sorry it doesn’t cover it” and have to fight to get what I purchased covered. I even had a service rep hang up on me and I never raised my voice or used profanity. I almost stopped using this dealership and the only reason I still use them is Naycolle Wright (sales) I have purchased 8 cars from this dealership and still feel like I am always fighting to be given fair treatment. More

by DLW1396 Verified Customer Verified Customer

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Carlos is amazing with customer service, enthusiasm, great work ethic, and attention to detail. I have worked with him as service advisor for many years and he always surpasses my expectations. I am v great work ethic, and attention to detail. I have worked with him as service advisor for many years and he always surpasses my expectations. I am very happy with the dealership service department. More

by PACEHOLDINGS Verified Customer Verified Customer

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Very poor no communication between technician and Owner your cookies and coffee are a shortfall of any employee to say hello or good morning. had the car for six days and never found out what was wrong! your cookies and coffee are a shortfall of any employee to say hello or good morning. had the car for six days and never found out what was wrong! More

by p.digrigoli Verified Customer Verified Customer

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Excellent service experience! Maria was very transparent and over delivered on everything she promised! Best service experience ever. Maria was very transparent and over delivered on everything she promised! Best service experience ever. More

by PETEMISHOS Verified Customer Verified Customer

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Always a very professional experience when I work with Derek !! I have three BMW’s and give them 5 Stars for sales & service Derek !! I have three BMW’s and give them 5 Stars for sales & service More

by hbattmcr Verified Customer Verified Customer

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This dealership always has my back. No matter what part of the State I am working in they are always available to help me with outstanding service. I have been a loyal customer for 20 No matter what part of the State I am working in they are always available to help me with outstanding service. I have been a loyal customer for 20+ years More

by pcstanding Verified Customer Verified Customer

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Carlos and The BMW team are friendly, knowledgeable. They respond with care regarding your vehicle concerns. They respond with care regarding your vehicle concerns. More

by TOUCHOFGRACE40 Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ Amazing Service Beyond Expectations! I recently had maintenance done on my Mini Cooper at BMW of Sarasota, and I can’t say enough about the outstanding experience. They not only offer I recently had maintenance done on my Mini Cooper at BMW of Sarasota, and I can’t say enough about the outstanding experience. They not only offered me a great price on multiple repairs but went above and beyond in every way. They made sure I had a loaner car while mine was being worked on, and when I got a flat tire in the loaner, they took care of it right away, hassle-free! Emilio, Jasmine and Ken were incredible throughout the whole process. They kept me informed every step of the way and made me feel valued as a customer. It was truly service beyond what I'm used to. Thanks to them, I’ll be a loyal, returning customer. Highly recommend BMW of Sarasota for anyone who wants exceptional service and peace of mind with their vehicle! More

by AMELIA.MCG813 Verified Customer Verified Customer

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Top management and every aspect of Sarasota BMW is just a wonderful experience ! My sales associate , Jack and my service advisor Derek are the best !! wonderful experience ! My sales associate , Jack and my service advisor Derek are the best !! More

by Gracie7070 Verified Customer Verified Customer

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Working with Derek at Sarasota BMW is a total pleasure ! Most people do Not look forward to taking a car for Service …. Total opposite working with Derek Thank you Most people do Not look forward to taking a car for Service …. Total opposite working with Derek Thank you More

by Gracie7070 Verified Customer Verified Customer

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