Eric Chavez | Page 45

I had 10:15 am appointment for oil change . And my car I had 10:15 am appointment for oil change . And my car wasn’t ready till 2pm. I ask The guy to check all four tires for leaks. You guys fixed two I had 10:15 am appointment for oil change . And my car wasn’t ready till 2pm. I ask The guy to check all four tires for leaks. You guys fixed two leaks. But I had A total of 3. So now Im on my way to the tire shop to fix the other leak. Thank you guys for the wonderful service. Smh. More

by charles1983dj1 Verified Customer Verified Customer

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i have to vehicles from this dealer. Great overall service, great people, great overall. I Recommend this dealer 100%. You will not regret it. Amazing. service, great people, great overall. I Recommend this dealer 100%. You will not regret it. Amazing. More

by BMCT19994 Verified Customer Verified Customer

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I want to thank Eric for his help and outstanding service. I feel he was honest and knowledgeable of my wants and needs.....I never felt like Eric was trying to sell me something I did not need. I service. I feel he was honest and knowledgeable of my wants and needs.....I never felt like Eric was trying to sell me something I did not need. I will be back and I would like for Eric to be my service provider. More

by johnstew1969 Verified Customer Verified Customer

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Warning......void this dealership!! Visited this dealer Warning......void this dealership!! Visited this dealer for a Full synthetic oil change, wheel alignment and transmission fluid flush Dec 28, 2020. Warning......void this dealership!! Visited this dealer for a Full synthetic oil change, wheel alignment and transmission fluid flush Dec 28, 2020. After waiting almost for hours for vehicle to be serviced, the service advisor Eric informed me that only the oil change was done and that I would have to reschedule for the other work to be completed. Per the service order and technician no issues were found or noted. Once I reached home I just so happened looked at the service order and discovered that dealer put conventional oil in my vehicle (per paperwork) when I've only ran full synthetic. I contacted dealer same day to schedule appointment to have vehicle inspected, system flushed and serviced again. Vehicle was serviced the following day on Dec 29, 2020 at the dealer. Hendrick Automotive so called flushed the system by adding an additive to the oil with new oil change. Before leaving dealer I asked the service advisor if I could speak with technician who serviced my vehicle and view vehicle before leaving. While speaking to the service technician I voiced my concern of the oil mix up. Technician attempted to reassure me that the correct oil was inserted into vehicle; there were no issues and that addictive should flush out any old oil. While inspecting vehicle I noticed that the oil door cover was missing. When I questioned the technician he stated that the cover was missing when vehicle came in and that he couldn't tell me what the other technician that originally serviced my vehicle did with it and or placed it. I am positive it wasn't missing on initial visit. At that point I was beyond frustrated and didn't pursue the issue. On Jan 5, 2021 I took my vehicle into a certified transmission shop for a transmission flush. Once the technician removed the bottom belly protection shield he noticed that I had an oil leak and instructed me to take look. I was in disbelief due to the fact vehicle was just serviced. Technician advised that I take car back to dealer. I contacted dealer same day. I contacted dealer scheduled appointment for Jan 7, 2021. When I arrived at dealer advisor said she didn't see that I had an appointment even though I had a email confirmation and would need to reschedule. Fast forward, once vehicle was finally inspected for the oil leak it was discovered that the engine oil coolant housing was cracked and seal gaskets bad. To repair oil coolant it would cost almost $850. FYI I didn't have a oil leak when I took my car in for service and now 7 days later I have a cracked housing and oil leak. He is noted and common for that housing to crack and to start leaking if the oil filter cap is over torqued. I spoke Darrell the service manager about the damage the houskng that caused the leak. He asked if could follow with me in 24 hrs after he has had a chance to speak with the technician and investigate. After 72 hrs of no follow-up I begin calling the service department and what was obvious he had no intention on following up. I called 6 or more times before I was able to get Darrell on the phone. From his tone I knew dealership wasn't going to take accountability and responsibility. Service manager stated that "upon his investigation he founded that the dealership didn't cause damage to housing and that it is just wear and tear". I questioned what kind of investigation did be do without the vehicle and most importantly he wasn't there when tech serviced my vehicle. He didn't answer that question nor any of my others questions and began to get hostile. I requested that he escalate complaint to his leadership who is Todd Reed Manager of Operations. I left him multiple of messages without any follow-up as well. To be continued. *****Be aware of this dealership and thoroughly inspect your vehicle before leaving. After research this dealership (service department) has a history of poor communication, lack of integrity and no customer service***** More

by SM Verified Customer Verified Customer

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Top notch! Set appointments and easy to use for my small fleet.. time is money so I am not happy having my employees not being efficient fleet.. time is money so I am not happy having my employees not being efficient More

by Getter done Verified Customer Verified Customer

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Bad service and bad communication and they I’m wondering if they change the part or not is a horrible service I wouldn’t recommend at all and bad attention too HORRIBLE if they change the part or not is a horrible service I wouldn’t recommend at all and bad attention too HORRIBLE More

by ZULMA9551 Verified Customer Verified Customer

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The worst service I’ve ever had on a vehicle Pay $ The worst service I’ve ever had on a vehicle Pay $ 750.00 and it still does not work. And they want me to bring it back and they would try something The worst service I’ve ever had on a vehicle Pay $ 750.00 and it still does not work. And they want me to bring it back and they would try something else More

by Yep Verified Customer Verified Customer

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I liked the professional work starting from Nathaniel and cordial he was. The Finance team helped greatly by getting close to what we wanted. T cordial he was. The Finance team helped greatly by getting close to what we wanted. T More

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