Eric Fender | Page 27

We quickly came to reasonable financial terms on purchase of new car and trade. They spent a good amount of time with me to show me features and options. of new car and trade. They spent a good amount of time with me to show me features and options. More

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Very professional staff who made the experience an easy Very professional staff who made the experience an easy process and decision. Answered all my questions and covered everything in great detail. Gre Very professional staff who made the experience an easy process and decision. Answered all my questions and covered everything in great detail. Great experience and would highly recommend to others! More

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Back Again for the Sixth Time Transitioning from one great ride to the next is seamless with sales led by a very knowledgeable and highly responsive Dean Stathes with the engaging Transitioning from one great ride to the next is seamless with sales led by a very knowledgeable and highly responsive Dean Stathes with the engaging Katelyn Linnemann making the lease end procedure simple and expedient. The really sharp 2020 M7 Series I drove away with last week is the best yet. Susan Ward made using the user friendly technology package simple to understand and left the door wide open for any further help needed down the road. Sales Manager Ric Koresky leaves one with a confident assurance of impeccable quality of the product and the dealership. Eric Fender made the final step in the sale process go smooth with all of the documents ready for signature and explanation available as needed. The Service Department is outstanding. Rodney Steadman as my service is great to work with and always responds thoroughly and expediently with resolution of any issues. All in all, Lord willing, I'll be back again to the BMW Store in the not too distant future. More

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Outstanding Salesperson This BMW dealership for selling new cars sets the standard for courtesy, knowledge of vehicles, and a desire for a customer to be comfortable and abov This BMW dealership for selling new cars sets the standard for courtesy, knowledge of vehicles, and a desire for a customer to be comfortable and above all satisfied. It is unusual from my standpoint to have been offered such outstanding service by personnel as opposed to other ventures with other dealers. I highly recommend this The BMW Store dealership to all who are in the market for a BMW to experience the quality and enthusiasm of all personnel encountered. Mr. Wright, as my salesperson for the purchase of both an X3 and an X5, has been an exceptional experience with his knowledge of these vehicles with the intricacies of human / car interfaces. The iDrive learning curve has flattened out somewhat with his instruction. He has been an asset for us to evaluate what we wanted on a new car, plus, what was a valid consideration to be added as well. This type of ability to know what makes the car more comfortable and useful is a major capability for being able to enjoy the car. I want to thank Mr. Daniel Wright for all of his help and expertise in our purchases. More

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Paul K really knows the products. He was professional and delivered as promised. Stayed late to complete the deal. Susan was a real plus with the technology issues. A solid team. delivered as promised. Stayed late to complete the deal. Susan was a real plus with the technology issues. A solid team. More

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Another good experience Paul did a great job finding a replacement vehicle for expiring lease, a 3-series previously used as a loaner to hold down lease costs. He also went Paul did a great job finding a replacement vehicle for expiring lease, a 3-series previously used as a loaner to hold down lease costs. He also went the extra mile to have people in detailing "rub out" a mark on the car being turned in to avoid being hit with lease-end vehicle damage charge. I always dread having to turn in a leased vehicle after having gotten used to it during the past 3 years, but Susan was very helpful with explaining different features on the new vehicle. Katelyn made lease-end inspection very easy. Eric got us in and out of there quickly, making paperwork painless. I am keeping fingers crossed that making the first payment in late October will be equally easy with the BMW financing department. In the past we have needed a "contract number" to set up electronic payments, but nowhere in the lease paperwork does a contract number appear and in the past it has been challenging to get the contract number from BMW finance. Hopefully, it will be shown on the October invoice ... More

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Great dealership I really appreciatd Susan's knowledge of the car during out test drive. Paul was fast and efficient making it easy to buy. Eric was very knowledgeab I really appreciatd Susan's knowledge of the car during out test drive. Paul was fast and efficient making it easy to buy. Eric was very knowledgeable. More

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Consistently excellent This is my 3rd BMW form The BMW Store and they truly make it easy. Knowledgeable sales team who are easy to deal with and fair minded. Transparent n This is my 3rd BMW form The BMW Store and they truly make it easy. Knowledgeable sales team who are easy to deal with and fair minded. Transparent non-pressure sales approach from beginning to end. Accommodating and customer focused. Pleasure to deal with and I'll be back for my next BMW. More

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Worth the drive We just bought our 4th BMW from the BMW store since 1995. We moved from a 2000 X5 to the 2019 model -- suffice to say a ton of new technologies. Our s We just bought our 4th BMW from the BMW store since 1995. We moved from a 2000 X5 to the 2019 model -- suffice to say a ton of new technologies. Our sales person, Dean, and "Genius" Susan have been super helpful and patient. Also, we have only had our cars serviced at the dealership since 1995 with outstanding results. The service team, with manager Tim, are responsive, honest, and deliver great service. We like that The BMW Store is a family owned dealership that only does BMWs, not part of a multi-dealership corporation. we have a BMW dealer 5 minutes from our home, but drive the 30 minutes to get to the BMW Store --- very different place. More

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Absolutely fantastic 2019 M550xi Paul Kolleck provided an amazing experience for my wife as this car was a surprise for her. Every detail from the original spec / order, window tinti Paul Kolleck provided an amazing experience for my wife as this car was a surprise for her. Every detail from the original spec / order, window tinting, prepping, and planning out the ultimate surprise was done to perfection!!! Susan Ward provides the perfect training to get familiar with all of the features and functions of the car. The BMW Store staff in general is extremely knowledgeable of the business / cars and Susan's role further enhances the BMW experience from the get go. Eric Fender took care of our financial side of the car and was a pleasure to work with, making us feel as a part of the family! We are loyal / avid owners of BMW's since 2008 and have purchased seven vehicles in that time frame. The cars sell themselves, but the people bring us back specifically to The BMW Store. Overall - EXCELLENT Experience More

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