Great Service!
Eric was timely, clear, helpful & kept me me informed. It was overall a very positive experience. Would recommend 100%
Eric was timely, clear, helpful & kept me me informed. It was overall a very positive experience. Would recommend 100%
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by sgculmone
Service Price Transparency
Aug 22, 2025 -
Lester Glenn Subaru responded
Hi sgculmone,
Thanks for sharing your experience! We're thrilled to hear that Eric provided timely, clear, and helpful service while keeping you informed throughout. It's wonderful to know your experience was so positive, and we truly appreciate your recommendation!
Happy Driving,
The Lester Glenn Subaru Team
So.
.the latte is so good here that I ran over a nail so I could get another one. I was greeted by Eric. He was very friendly and took care of my tire i
.the latte is so good here that I ran over a nail so I could get another one. I was greeted by Eric. He was very friendly and took care of my tire in a quick manner while I enjoyed my latte. I was in and out in less than an hour. Eric is great!
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by Roznup
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2025 -
Lester Glenn Subaru responded
Hi Roznup,
Thanks for sharing your experience! We’re glad Eric could take care of your tire so quickly while you enjoyed your latte. It’s always great to hear when our team makes your visit easy and pleasant, sounds like a win-win for both tire and coffee!
Happy Driving,
The Lester Glenn Subaru Team
Very accommodating, professional service, both in sales
and service.
Just bought my 2nd Subaru Forester from them.
and service.
Just bought my 2nd Subaru Forester from them.
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by twesterveltjr
Verified Customer
Verified Customer
Service Price Transparency
Aug 18, 2025 -
Lester Glenn Subaru responded
Hi twesterveltjr,
Thanks for sharing your experience! We’re thrilled to hear that our team provided professional and accommodating service, both in sales and service. It’s wonderful that you chose us for your second Forester, thank you for your continued trust!
Happy Driving,
The Lester Glenn Subaru Team
Efficient clean and courteous.
So you want fifteen words.
House car garage apple orange
Tomato
So you want fifteen words.
House car garage apple orange
Tomato
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by jbcedeno
Verified Customer
Verified Customer
Service Price Transparency
Aug 18, 2025 -
Lester Glenn Subaru responded
Hi jbcedeno,
Thanks for sharing your experience! We’re glad to hear your visit was efficient, clean, and courteous. It’s great to know our team made your experience smooth and pleasant.
Happy Driving,
The Lester Glenn Subaru Team
"Cleanup on aisle service"
Service appointment was
scheduled for oil change and front brakes. My appointment was at 2PM. I asked the service writer how long it takes to complete a front brake job. Re
scheduled for oil change and front brakes. My appointment was at 2PM. I asked the service writer how long it takes to complete a front brake job. Response 1.5 hours. I was offered a $1000 mileage-based service. I noticed transmission related items on the service list. I asked about a letter I received regarding a potential transmission issue/ extended warranty. I asked for additional information. He didn't have any. I was offered a $200 transmission diagnostic fee. If the problem was found, the fee would be waived. I asked for some symptoms of a transmission problem. He mentioned hesitation, and I believe he used the word shuddering or something similar. I said that there is a delay when accelerating and a feeling of tap tap tap (i guess shuddering) during acceleration - a recent occurrence.
response....Crickets.... I declined the $1000 service and the diagnostic fee. I can afford brakes and the oil change.
My logic- Subaru sent me a letter about a potential transmission problem- why should I be charged a diagnostic fee?
During a test drive with Mark (excellent Sales guy) I received a call from the service writer. They can't finish the brake job today. He offered to drive me home and I can pick up the car tomorrow (friday).
no and WHY? he said the mechanic leaves at 3:30. SERIOUSLY?
He said I should have made an earlier appointment.
I told him that when I called for service - the robot lady asked why I was requesting service. I said oil change and front brakes. I was given the option of 11am or 2PM.
I choose 2PM. He said I should have spoken to a human. To be clear, I called the service # and I was connected to the robot, not a human.
Recap - 2PM appointment for 2 services. front brakes and oil change.
asked and answered - if needed, Brake job takes 1.5 hours
Offered $1000 service - declined
received no helpful info about the transmission problem letter
Offered diagnostic fee of $200 to clear that (whatever 'that' is) up - declined
Brakes not fixed
I don't wish my complaint to be wasted. Use it to fix the 'process" and call on me if you want assistance.
Lynn B
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by JOHN@JABINSPECTIONS.COM
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2025 -
Lester Glenn Subaru responded
Hi Lynn,
Thanks for sharing your detailed experience! We sincerely apologize for the frustrations you encountered with your service appointment. It sounds like the scheduling and communication process did not meet your expectations, and we truly appreciate you bringing this to our attention. Bert, our Service Manager, has already reached out via voicemail and email to personally address your concerns and ensure the issues are resolved.
Your feedback will also help us improve our service processes and communication to prevent similar experiences in the future.
Happy Driving,
The Lester Glenn Subaru Team
This was our first service experience with Lester Glenn
Subaru, and it was a very welcoming experience
Subaru, and it was a very welcoming experience
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by rkwwen
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2025 -
Lester Glenn Subaru responded
Hey rkwwen,
Thanks for sharing your experience! We’re glad your first service visit was welcoming and positive. We look forward to continuing to provide you with excellent care for your vehicle.
Happy Driving,
The Lester Glenn Subaru Team
Please note that 190 was charged to change one tail light
and the license plate bulbs.
and the license plate bulbs.
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by LILLYALEXANDER13
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2025 -
Lester Glenn Subaru responded
Hi LILLYALEXANDER13,
Thanks for sharing your experience. We understand your concern regarding the cost of replacing the taillight and license plate bulbs. At Lester Glenn, we believe in being transparent with our pricing, which includes not only the parts but also the quality of service, warranty, and checks that go along with the repair. We make sure to provide pricing upfront so our customers can make informed decisions, and we take all feedback seriously to ensure clarity throughout the process. We understand our team has reached out to speak with you. We appreciate the opportunity to address your comments and thank you for allowing us to service your vehicle.
Happy Driving,
The Lester Glenn Subaru Team
Excellent staff and service crew.
Always feel welcome. Thorough check of my car. Love Subaru
Always feel welcome. Thorough check of my car. Love Subaru
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by MCSLOVAK
Verified Customer
Verified Customer
Service Price Transparency
Jul 16, 2025 -
Lester Glenn Subaru responded
Hi MCSLOVAK,
Thanks for sharing your experience! We're thrilled to hear you always feel welcome and appreciate the thorough care our staff and service team provide! Your love for Subaru means a lot to us, and we look forward to keeping your vehicle in great shape for many miles to come.
Happy Driving,
The Lester Glenn Subaru Team
Good service.
Helpful staff. Work done quickly. Waiting area clean and comfortable
Problem was resolved in my favor.
Helpful staff. Work done quickly. Waiting area clean and comfortable
Problem was resolved in my favor.
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by PADCBALOG
Verified Customer
Verified Customer
Service Price Transparency
Jul 16, 2025 -
Lester Glenn Subaru responded
Hi PADCBALOG,
Thanks for sharing your experience! We're glad to hear the service was quick, the staff was helpful, and that your issue was resolved to your satisfaction! It’s great to know you found our waiting area clean and comfortable, too. We appreciate your feedback and look forward to serving you again!
Happy Driving,
The Lester Glenn Subaru Team
Our experience was excellent - from start to finish -
right up to your friendly and courteous cashier. Thank you.
right up to your friendly and courteous cashier. Thank you.
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by KCAMERON352
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2025 -
Lester Glenn Subaru responded
Hi KCAMERON352,
Thanks for sharing your experience! We're so glad to hear everything went smoothly from start to finish, and that even your final interaction at the cashier's desk was friendly and courteous. We appreciate your kind words and hope to see you again soon!
Happy Driving,
The Lester Glenn Subaru Team
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