Erik Due | Page 6

We had an appointment, we showed up 2 hours early due to the weather and Erick made it happen. This is the second time I have been to Jim Hudson for updates for my Lexus, I have only great things to say abo the weather and Erick made it happen. This is the second time I have been to Jim Hudson for updates for my Lexus, I have only great things to say about their service and professionalism. I am a happy customer More

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Eric is ALWAYS a great rep. He is thorough, pleasant, and extremely informative. Eric is tops He is thorough, pleasant, and extremely informative. Eric is tops More

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Very friendly and professional. Lexus has the best customer service by far. Great waiting area. Lexus has the best customer service by far. Great waiting area. More

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I was in and in a timely manner Erick keep me posted in the process . the process . More

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Always pleasant and easy to work with. Sevice is prompt easily wired in. Know my program and needs. Sevice is prompt easily wired in. Know my program and needs. More

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We have been a customer with this dealership for about 14 years. The reason we are a loyal customer is because of the personalized, impeccable service both in terms of sales and service department. years. The reason we are a loyal customer is because of the personalized, impeccable service both in terms of sales and service department. More

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The staff is very professional and helpful. The facility is clean and has great accommodations. The facility is clean and has great accommodations. More

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My experience with Jim Hudson Lexus of Columbia has been awesome. I feel respected as a valued customer with every phone call and visit. The personnel that has taken care of and serviced my vehicle has been awesome. I feel respected as a valued customer with every phone call and visit. The personnel that has taken care of and serviced my vehicle has been excellent. The personnel that has communicated with me has always been knowledgeable, professional and kind. I have never felt I was a bother to anyone at the dealership no matter how minor my question or concern. More

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Very good and I appreciate the time that they shared with me about things I needed to know so I could enjoy my new car better. me about things I needed to know so I could enjoy my new car better. More

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Customer Review: Disappointed with Service Experience I arrived at Jim Hudson Lexus at 9:15 AM for a scheduled service appointment, only to find that my service advisor wasn’t there—and no Experience I arrived at Jim Hudson Lexus at 9:15 AM for a scheduled service appointment, only to find that my service advisor wasn’t there—and no one informed me of this ahead of time. I ended up standing around for about 20 minutes without anyone offering assistance, though Dominic kindly offered to get me some coffee. When the advisor finally showed up, the interaction felt rushed. This resulted in over $200 of unnecessary work being done to my vehicle. I was told the service would take 2 to 2.5 hours, but after waiting the full 2.5 hours, I had to follow up myself to ask about the status. The advisor assured me it would only be another 30-45 minutes, but I was advised I could skip the car wash and speed things up—I declined. It was another two hours before I was back in my car and able to leave. Throughout this entire process, no one informed me about delays or provided updates. This lack of communication and extended wait time made this the worst service experience I’ve ever had at any dealership. I expected much better from a dealership like Jim Hudson Lexus, but this experience was a major disappointment. More

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