Erik Due | Page 7

Very good and I appreciate the time that they shared with me about things I needed to know so I could enjoy my new car better. me about things I needed to know so I could enjoy my new car better. More

Report | Print

Customer Review: Disappointed with Service Experience I arrived at Jim Hudson Lexus at 9:15 AM for a scheduled service appointment, only to find that my service advisor wasn’t there—and no Experience I arrived at Jim Hudson Lexus at 9:15 AM for a scheduled service appointment, only to find that my service advisor wasn’t there—and no one informed me of this ahead of time. I ended up standing around for about 20 minutes without anyone offering assistance, though Dominic kindly offered to get me some coffee. When the advisor finally showed up, the interaction felt rushed. This resulted in over $200 of unnecessary work being done to my vehicle. I was told the service would take 2 to 2.5 hours, but after waiting the full 2.5 hours, I had to follow up myself to ask about the status. The advisor assured me it would only be another 30-45 minutes, but I was advised I could skip the car wash and speed things up—I declined. It was another two hours before I was back in my car and able to leave. Throughout this entire process, no one informed me about delays or provided updates. This lack of communication and extended wait time made this the worst service experience I’ve ever had at any dealership. I expected much better from a dealership like Jim Hudson Lexus, but this experience was a major disappointment. More

Report | Print

The professionalism of my service agent Erik Due has always been excellent and timely. He is very detailed and ensures i understand my recommended services and my options. The waiting area and accomadat always been excellent and timely. He is very detailed and ensures i understand my recommended services and my options. The waiting area and accomadations, to include courtesy car service, makes for a stress free experience. More

Report | Print

Go see Erik Due. He is very knowledgeable, kind, and good at his job. We return to him every time. He is very knowledgeable, kind, and good at his job. We return to him every time. More

Report | Print

Great customer service, clean environment and excellent service! I love being able to view the video of my car inspection. Top of the line technology! service! I love being able to view the video of my car inspection. Top of the line technology! More

Report | Print

Outstanding Service My Service Advisor Mr. Erik Due was very professional. He is very knowledgeable and very detailed. The Dealership was busy but, my service was still done in a timely manner Erik Due was very professional. He is very knowledgeable and very detailed. The Dealership was busy but, my service was still done in a timely manner. I was very pleased from start to finish. Erik again was excellent as my advisor and did an outstanding job explaining everything to me about my service before and after. A thanks to My Master Tec Adam Schoen. More

Report | Print

Unhappy with my last two oil changes due to the service. Two days ago I was told it would last approx two hours and I was there 4 (they did add a tire). Also I had a reservation at 11 pm and they didn't hav Two days ago I was told it would last approx two hours and I was there 4 (they did add a tire). Also I had a reservation at 11 pm and they didn't have the reservation. Jim Hudson has a great reputation and I'm surprised. I didn't leave a negative google review because I appreciate how a negative review can affect business. I hope the last two poor experiences were an anomaly. I will say Erik D tried his best Daniel S More

Report | Print

Excellent professional service. Advised what services would be provided and kept me updated as to the progress. Advised what services would be provided and kept me updated as to the progress. More

Report | Print

Jim Hudson Lexus was very accommodating with scheduling my appointment, Erik was courteous and knowledgeable, and the service was completed in less time than was estimated. my appointment, Erik was courteous and knowledgeable, and the service was completed in less time than was estimated. More

Report | Print

The staff is pleasant and professional. The atmosphere feels safe. Erik was great!! He took the time to answer my questions and explain the process. The atmosphere feels safe. Erik was great!! He took the time to answer my questions and explain the process. More

Report | Print