Ernest Smith
Ernest Smith at Eastchester Chrysler Jeep Dodge Ram
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Ernest Smith | Page 3

Ram Manager

Eastchester Chrysler Jeep Dodge Ram

4007 Boston Rd
Bronx, NY 10466

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56 Reviews

Specialties & Trainings

Ram Trucks

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56 Reviews

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56 Reviews of Ernest Smith

November 28, 2019

Dealership Rating
Employee Rating

Servive recall and maintenance on my present car. Very knowledge servicem anager. Honest and trys to save you a dollar when he can through service rebates. Very punctual staff in house. quality servic More

by m.fonseca1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Frank Pena , Stephen Charles

Dec 02, 2019

Eastchester Chrysler Jeep Dodge Ram responded

What a great review of our service team and Manager here at Eastchester Chrysler Jeep Dodge Ram. We're thankful to have you as a customer and appreciate this great five-star review.

November 24, 2019

Dealership Rating
Employee Rating

I be satisfied with the car service Every time I visited the employees are polite and respectful and I will family and friends and I'm always satisfied with the service I get on my vehic More

by jennydelvin16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Dennis, Julio Nunez, Maggie Matir , Dawn D.

Nov 25, 2019

Eastchester Chrysler Jeep Dodge Ram responded

Thank you so much, Jenny! It makes us smile to hear that you've received consistently excellent service from the Eastchester Chrysler Jeep Dodge Ram team. Have a wonderful day!

November 21, 2019

Dealership Rating
Employee Rating

Worst dealership ever do not go here. They’ll have you wait a week to put you in a vehicle the finance manager will switch the car with out telling please don’t buy a car from this place. More

by Novlettealllison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Dec 10, 2019

Eastchester Chrysler Jeep Dodge Ram responded

I'm not certain what this review is in reference to but it's concerning to see. I definitely need to learn the details of what happened here. Would you please call me at your earliest convenience? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

November 04, 2019

Dealership Rating
Employee Rating

Best customer service Customer service attended to me very promptly respectfully and got the job done With no hassle I will definitely continue to bring them my business More

by bayala1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 05, 2019

Eastchester Chrysler Jeep Dodge Ram responded

Your recommendation is all we can ask for. Thank you for trusting the team at Eastchester Chrysler Jeep Dodge Ram to take care of you and your vehicle!

October 01, 2019

Dealership Rating
Employee Rating

Subpar service Managers down dont know what customer service is and what products they are selling. Thats why leasing brokers are a much better way to go. The dealer More

by JeepGCX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 16, 2019

Eastchester Chrysler Jeep Dodge Ram responded

While I understand you wrote this review to remain anonymous, I would like like to discuss this with you. We do make mistakes, and I'd like to make sure this is resolved. Would you please consider calling me so that we can discuss this? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

October 01, 2019

Dealership Rating
Employee Rating

Lease The Sales team and service dept was amazing ,they helped me get out of a stressful situation and into a brand new jeep grand cherokee 2019 fully loade More

by RODRICKALEANDRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Frank Pena, Frank Perez

Oct 02, 2019

Eastchester Chrysler Jeep Dodge Ram responded

It's wonderful to hear that our team was able to assist in this challenging situation and transition you into a great new car! Thank you very much for sharing your positive feedback. We wish you safe driving in your 2019 Jeep Grand Cherokee and look forward to assisting you in the future.

August 09, 2019

Dealership Rating

Not loyal to there cou Gm dont value his cou Bad service car was suppose to be new was registerd in some one else name took almost 1mth 3 week to resalve matter and still today its not ive gotton More

by damarachambers9
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bob Erickson , James Collier, Lemar Davis, Frank Perez , Kayla Benitez, Dawn D., Bob Martinez, Barry Schaen, Bobby gm Mark xxx manager Lamar manager

Aug 23, 2019

Eastchester Chrysler Jeep Dodge Ram responded

We are very grateful to have you as a loyal customer and are so sorry for the issues that have occurred with your recent purchase. I certainly want to see how I can help resolve this for you. Would you please call me on my direct line? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

August 06, 2019

Dealership Rating
Employee Rating

I was able to get what I want. They was able to help with all my concerns. I would recommend a friend to this dealership to purchase a vehicle this is how satisfied I was. More

by TAYLORJANICE645
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Dennis, Julio Nunez, Maggie Matir , Stephen Joseph

Aug 06, 2019

Eastchester Chrysler Jeep Dodge Ram responded

We appreciate this wonderful review of Eastchester Chrysler Jeep Dodge Ram! We are so pleased our staff was able to be there for you with your car-buying needs and we appreciate your kind recommendation, too. Have a great day and enjoy your new car!

July 26, 2019

Dealership Rating
Employee Rating

Lease for my daughter Answered all of my questions and concerns with educated facts not opinions. Took their time to help me meet my budget and not go over. More

by Marinabalyan@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 29, 2019

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to write us a great review. I am thrilled to hear that you had such a great leasing experience with us. Please let us know if we can help you with anything else automotive-related. Best regards, Kathy Finn Customer Care Manager Eastchester Chrysler Jeep Dodge Ram customercare@eastcjd.com Direct Tel (845) 320-3164 Customer Care Tel (877) 811-9330

July 04, 2019

Dealership Rating
Employee Rating

Wonderful experience Very nice and prompt customer service.did not have wait for a long time....and very nice people.would always recommend people to go and service their More

by Kwartic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Dennis, Frank Pena, Frank Perez , Marc LaMassa

Jul 08, 2019

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Regards, Kathy Finn Customer Care Manager Eastchester Chrysler Jeep Dodge Ram customercare@eastcjd.com Direct Tel (845) 320-3164 Customer Care Tel (877) 811-9330

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