Felipe Ortiz | Page 21

Quick and easy Felipe the young man who helped me choose a good deal for me and made sure I was updated to any changes or better plan for my finance Felipe the young man who helped me choose a good deal for me and made sure I was updated to any changes or better plan for my finance More

by Cesarsilerio Verified Customer Verified Customer

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Good peopl Service was good but I waited a total of 10 hours for the deal to be finished. They did everything to satisfy my needs. I do recommend them to others Service was good but I waited a total of 10 hours for the deal to be finished. They did everything to satisfy my needs. I do recommend them to others but the time frame needs to be faster. More

by wise4ever247 Verified Customer Verified Customer

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Best dealership around. The crew over at Hendrick CDJR Duluth operates like a well oiled machine. From sales to service they meet all your needs and take care of you the righ The crew over at Hendrick CDJR Duluth operates like a well oiled machine. From sales to service they meet all your needs and take care of you the right way. Highly recommend them to anyone looking for the best experience while servicing your vehicle or shopping for a new one. More

by Jessy F Verified Customer Verified Customer

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Welcoming family environment I always feel like family whether I’m buying or coming in for services. Very welcoming environment. Great place to buy a vehicle or lease. I always feel like family whether I’m buying or coming in for services. Very welcoming environment. Great place to buy a vehicle or lease. More

by APATILLO84 Verified Customer Verified Customer

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Experience Ortiz was great, had issues with finance department & being charged for a part that was not needed for my vehicle, but it was corrected two days later Ortiz was great, had issues with finance department & being charged for a part that was not needed for my vehicle, but it was corrected two days later. More

by Renae_ric Verified Customer Verified Customer

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My car buying journey Honestly I would have to say this was adventure for me! lol everyone was nice during this whole process and I was able to finally get a vehicle with a Honestly I would have to say this was adventure for me! lol everyone was nice during this whole process and I was able to finally get a vehicle with all of my checklist requirements the staff was friendly and helpful!! I will return More

by LAURAWHITE028 Verified Customer Verified Customer

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Great overall experience Felipe Ortiz provided great customer service throughout the process. His manager Steve was very fair and also provided great customer service. Very Felipe Ortiz provided great customer service throughout the process. His manager Steve was very fair and also provided great customer service. Very happy we came to the dealership and able to leave with a car for my daughter with smiles on our faces More

by brian.harms Verified Customer Verified Customer

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Worst Experience Ever Customer service is not these guys specialty. I purchased a unit from these guys for my business and it was smooth at the beginning. However once they Customer service is not these guys specialty. I purchased a unit from these guys for my business and it was smooth at the beginning. However once they received payment everything hit the fan. I live 4.5hrs away from this facility so everything was handled remotely. I was told my unit was ready twice and each time I went to Duluth (purchased flight 1st time, drove a one way rental 2nd time) this statement came was not be true. Waste of time and money. After two blank trips they promised to deliver my truck and they did but I received the wrong truck. It was the NOT model number I requested. I specifically asked for a certain unit because of the suspension option it came with to help with towing. They had (aux tank added to my truck. However the install was not completed. I received a truck with a metal box with no fuel line ran, leaving me with no way to use this item I paid for. I literally have a box full of fuel in the back of my truck these can’t be used. I mentioned several times verbally and in writing that I wanted a gravity feed tank and they couldn’t handle that. I mean simple xxxxing checklist and communication would’ve fixed all of these issues but no one cares to do so. This may be a one off thing but its worst experience I’ve ever had. Felipe never kept his word nor held a proper line of communication he served no purpose in this entire process, he’s completely clueless and serves no purpose in this line of business. Steven O would take days to return any messages. For my troubles he said he’s throw in step rails for my truck. Do you think when my truck arrived at my house there were rails? Of course not. To this day the process is still not completed and there’s no sense of urgency. I feel hustled and now I’m having to get my lawyer involved. Lesson learned. More

by AKM386 Verified Customer Verified Customer

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Great staff! I can’t say enough to express how happy my buying experience was and continued check ups from the staff here. Forget everywhere else and make your nex I can’t say enough to express how happy my buying experience was and continued check ups from the staff here. Forget everywhere else and make your next purchase at Rick Hendrick Chrysler! More

by NELOMSDMARCUS Verified Customer Verified Customer

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Amazing customer service The General Manager Todd Reed was an incredible person to deal with. this has been best car buying experience ever! Felipe my sales person was very kn The General Manager Todd Reed was an incredible person to deal with. this has been best car buying experience ever! Felipe my sales person was very knowledgeable and helpful during this transaction. More

by jMorazan Verified Customer Verified Customer

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