Fernelys Santana
Fernelys Santana at Headquarter Honda
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Fernelys Santana | Page 10

Sales Consultant

Headquarter Honda

17700 State Road 50
Clermont, FL 34711

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115 Reviews

Nickname: “Santana” Hometown: Santo Domingo, Dominican Republic Why I Enjoy Assisting You: I have been in the car business for over 18 years & I like to share in the joy that my customers experience during the purchase of a new or pre-owned vehicle. It is an indescribable happiness that occurs within me. Happiness is the best feeling in life, & that is exactly why I love my job! Hobbies: Things I enjoy spending time doing include: traveling, reading, sports (baseball & basketball), & listening to music. Interesting Fact My Co-workers Don’t Know: I am a U.S. Army Veteran & as a result, very well-traveled. In total, I’ve visited 23 countries over the years along with most of the United States itself. I have lived in 6 different states in the 37 years I’ve been in the U.S.

Dealership Experience

9 yrs, 11 mos

Industry Experience

24 yrs, 11 mos

Specialties & Trainings

BS in Business Admin

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115 Reviews

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115 Reviews of Fernelys Santana

May 31, 2018

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Employee Rating

dreams that become reality I have always been a big Honda fan since I was 13. Ever since I started modifying Honda’s I fell in love with the vtec engines. My first Honda was a 1 More

by ChinoH22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Paul Rienzi, T.J. Burke , Joey Hermann

May 31, 2018

Headquarter Honda responded

Thank you, Ariel, for leaving us 5 stars AND sharing a very detailed account of your experience purchasing from us as well as your Honda loyalty story. Congratulations on your brand new coveted Civic Type R. Hopefully you'll give us a chance to service that beautiful machine down the road as the need arises. Thanks for buying local & shouting us out for selling these vehicles at MSRP. Drive safe & take care! :)

May 31, 2018

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Headquarter Honda Such a positive experience! The entire staff was helpful and professional! Love my new car! I would highly recommend this dealership! Santana was a gr More

by Kelli11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Thomas Maier, T.J. Burke

May 31, 2018

Headquarter Honda responded

Congratulations on your new CR-V, Kelli... and thank you so much for reviewing us as a business & telling your story to others. We appreciate you! Many miles of smiles!!!

May 24, 2018

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Sales Process John Shelling is a true professional and will always provide you with highest level of service. This is my second purchase with him. The buying proces More

by FVAL26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jose Martinez, John Shelling

Jun 04, 2018

Headquarter Honda responded

Thank you so much for singling out John Shelling in your review of the buying experience you had recently with HQ Honda. That's just one of many reasons John was our Employee of the Year last year... it's that commitment to customer service & generally being helpful not pushy, that so many people love about working with him. Glad to hear the rest of the people you encountered also did their part. Congrats on your new vehicle & thanks for returning to us! We LOVE loyalty!

May 21, 2018

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Head to head with Santana An amazing experience going up against the best car sales person i have seen. Santana was the most personable, professional you could ask for. Everyth More

by Ray286
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 22, 2018

Headquarter Honda responded

THREE IN A ROW... I'm not sure there's more to be said that hasn't been already about Santana recently!! Congratulations on your new Honda CR-V & thank you so much for being so excited about your experience with us that you felt compelled to thank your story online. We greatly appreciate the boost of confidence!!!

May 21, 2018

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Good easy Easy to deal with. Friendly knowledgeable. Took time to show details of car and set panel up for me. And showed how to use it More

by Floer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Neusch

May 22, 2018

Headquarter Honda responded

Based on the LotShot photo, we're gonna guess you bought a new Honda Odyssey... one things for sure, these new minivans sure are chock full of features & technologies. Technologies that can be daunting at first when it's all new to you. So pleased to read that Santana was able to help break those down for you & assist you with setting up things personally for you before you departed. If you have any questions later on, please don't hesitate to give us a shout! Thanks for your business & choosing Headquarter Automotive!

May 20, 2018

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Great moment I so proud for this moment and very excited for my new car Sr. Santana the best sell in this business definitely send more people with him thank for y More

by Jean Carlos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 22, 2018

Headquarter Honda responded

Jean Carlos, We are very excited & proud that your experience with Headquarter Honda was so positive that you felt comfortable sharing & promising us referrals in the future. That sounds like a job well done!! Congratulations on your new Honda Accord Sport. Looks fantastic in that LotShot photo!! :)

May 20, 2018

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Pleasant car buying experience I worked with Mr Santana He is very well mannered,very professional and quite knowledgeable about the car He is also easy to work with and extremely More

by Muthu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Paul Rienzi

May 22, 2018

Headquarter Honda responded

Dear sir/ma'am Thank you so much for all the positive words about our dealership as well as Santana, specifically.... this guy has been on fire here for a few months now & it shows with all the smiles on his customers faces. Thanks for sharing your story accounting the car buying experience. Congrats on acquiring your new Honda Pilot.

May 20, 2018

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2018 Honda accord sport Thanks...! Mr. Santana again, Tony finance and other managers to help me to get my new 2.0t Accord. I am very happy with the power and luxury, I be th More

by Lsantos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle

May 22, 2018

Headquarter Honda responded

Lsantos, YET ANOTHER REVIEW tagging Santana. This guy is absolutely killing it with reviews & sales these past few months. Thanks for sharing how the experience went while purchasing your new Accord Sport 2.0T. That two liter motor really moves!!! Drive safe :)

May 07, 2018

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Easy to work with and experienced staff Santana was excellent to work with. Very knowlegeable of the 2018 Pilot. Friendly and curteous. Explained the car’s features. Good sense of humor. Wou More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle

May 10, 2018

Headquarter Honda responded

Mark, We would like to thank you for your recommendations and for this amazing review, while sharing your story. Our team of professionals is dedicated to providing you and everyone else who visits HQ Honda with only the best there is to offer. It’s so nice to hear that both Santana & Tony contributed to making your experience such a positive one with us. Enjoy your new Honda Pilot. Looks sharp in that LotShot photo! :D Respectfully, Headquarter Honda Team

April 30, 2018

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No pressure..great price! Santana was the best! No high pressure sales tactics like I’ve dealt with at other dealerships which made the whole experience less stressful. I high More

by Amnichol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 30, 2018

Headquarter Honda responded

Amnichol, Thank you so much for sharing your experience with Headquarter and working specifically with Fernelys Santana. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new Honda Odyssey. The team will be thrilled to hear such positive feedback!! Respectfully, Headquarter Automotive Team

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