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Frank Ferguson

Overview Reviews (14) Inventory (397)

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Frank Ferguson

Acquisition Specialist

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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5.0

14 Reviews

Overview Reviews (14) Inventory (397)

5.0

14 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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14 Reviews of Frank Ferguson

December 13, 2025

Dealership Rating

Employee Rating

Great people, amazing customer service! Took a little longer than anticipated but definitely worth it. Took a little longer than anticipated but definitely worth it. More

by amara.galvan218

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michael Gross, Shane Jackson

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Dec 13, 2025 -

Joe Machens Capital City Ford responded

Thanks for your feedback on your recent visit to Joe Machens Capital City Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

December 06, 2025

Dealership Rating

Employee Rating

One of the best car buying experience we have ever had. We found the car the night before and went to look at it. We told them we were there just looking cause we didn’t have enough time before having to b We found the car the night before and went to look at it. We told them we were there just looking cause we didn’t have enough time before having to be somewhere else. Instead they were able to do everything in record time and get us out just in time for us to go to where we had to be. I definitely recommend this dealership and would give them my business anyday. Definitely recommend Jaden and everyone else there More

by bartellh2003

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jaden Keller

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Dec 06, 2025 -

Joe Machens Capital City Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 04, 2025

Dealership Rating

Employee Rating

Great overall experience, everyone was very friendly and professional. I would recommend Joe Machens to anyone asking. professional. I would recommend Joe Machens to anyone asking. More

by midmoagair

Verified Customer

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Josh Hubbard

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Dec 04, 2025 -

Joe Machens Capital City Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

November 21, 2025

Dealership Rating

Employee Rating

Keith and the team were very helpful with any questions I had and they made the purchasing process a breeze. Would definitely recommend Machens Ford! had and they made the purchasing process a breeze. Would definitely recommend Machens Ford! More

by k&ballison

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Judy Obermeyer, Christian Connite, Keith Schoolfield

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Nov 24, 2025 -

Joe Machens Capital City Ford responded

Thank you for choosing Joe Machens Capital City Ford. Your feedback and rating mean a lot to us. We're glad Keith and our team were able to help, and we hope to see you again!

November 14, 2025

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Employee Rating

I am so happy I came to this dealership. The service was outstanding, and everyone answered my questions and were helpful. I will definitely be back for my next car! The service was outstanding, and everyone answered my questions and were helpful. I will definitely be back for my next car! More

by JoanJohnsonOzarks

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shane Jackson , Jaden Keller

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Nov 14, 2025 -

Joe Machens Capital City Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 12, 2025

Dealership Rating

Employee Rating

Thomas and Frank were both very helpful. The buying process was painless and fairly fast as well. Would recommend Capital City Ford! The buying process was painless and fairly fast as well. Would recommend Capital City Ford! More

by jblackwell

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shane Jackson , Thomas Barker

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Nov 12, 2025 -

Joe Machens Capital City Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Joe Machens Capital City Ford!

November 12, 2025

Dealership Rating

Employee Rating

Easy to communicate with. No hassle process! Excellent service and detailed communications on all questions and concerns. No hassle process! Excellent service and detailed communications on all questions and concerns. More

by ianverts55

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Frank Ferguson

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Nov 12, 2025 -

Joe Machens Capital City Ford responded

November 08, 2025

Dealership Rating

Employee Rating

Tom was very responsive - even coordinated a virtual sale on his day off. Tom was very helpful on his day off. Tom was very helpful More

by ashmelbates

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Frank Ferguson

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Nov 09, 2025 -

Joe Machens Capital City Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Machens Capital City Ford.

November 07, 2025

Dealership Rating

Employee Rating

Always a great car, solid deal, and smooth sales process with Capital City Ford & Josh Hubbard the “croc star.” with Capital City Ford & Josh Hubbard the “croc star.” More

by JD

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Stegeman, Josh Hubbard, Shane Jackson

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Nov 07, 2025 -

Joe Machens Capital City Ford responded

November 06, 2025

Dealership Rating

Employee Rating

Great group of folks. Pleasure to work with Appreciate all the attention and help in finding us the car we wanted Pleasure to work with Appreciate all the attention and help in finding us the car we wanted More

by soberkrom

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Frank Ferguson

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Nov 06, 2025 -

Joe Machens Capital City Ford responded

Here at Joe Machens Capital City Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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