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Frank Trotta
Frank Trotta at Rallye BMW

Frank Trotta | Page 24

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
544 Reviews

Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!

4.8

544 Reviews

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544 Reviews of Frank Trotta

August 28, 2023

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Employee Rating

The advisor Frank Trotta, This was the first time I encountered such a poor service attitude. I discovered an issue and called multiple times, but he did not follower up or answer and failed to my repl More

by fleccss
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Service Time
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Recommend Dealer
No
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Aug 28, 2023

Rallye BMW responded

I'm sorry to read about your experience. We strive for excellent customer service and it's clear we missed the mark here. I understand how frustrating this can be, especially when you're trying to resolve an issue. Please reach out directly so that we may address your concerns promptly and effectively. Thank you, Chris Blanco - Service Manager - 516-833-4862

August 24, 2023

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Rallye did a great job taking care of my car. They take their time and do things right and I really appreciate the video they sent showing me the work getting done. More

by RS
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Service Time
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Recommend Dealer
Yes
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Aug 24, 2023

Rallye BMW responded

We're glad to know you appreciated the video update and our attention to detail at Rallye BMW! Thanks for sharing your positive experience with us!

August 19, 2023

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I have responded already. xxxxxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxx More

by linda1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Shane Camacho, Adam Romano

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Aug 21, 2023

Rallye BMW responded

Thanks for your feedback! We appreciate you taking the time to leave a review. If there's anything else we can assist with at Rallye BMW, please don't hesitate to let us know.

August 15, 2023

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Glad to see that Rallye stocks tiresive been going there for many years and always been satisfied More

by michelleleegold
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz , Shane Camacho, David Diaz

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Aug 16, 2023

Rallye BMW responded

We are honored to receive your support. Thank you! - Rallye BMW Team

August 14, 2023

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5 trips 4 times car wasn't ready when it scheduled to be, 2-3 hours over. Told I need a state inspection not done, tires changed out pressure not checked had to stop at a pump and adjust.service advice was g More

by joevota
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Workmanship
Service Time
Recommend Dealer
Yes
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Aug 14, 2023

Rallye BMW responded

Joe, I'm sorry to learn about the delays and oversights you've experienced during your visits. We aim for efficiency and thoroughness in our service department, so it's disappointing to know we fell short. Your feedback is valuable as it helps us improve. If there are any unresolved issues or if you'd like to discuss this further, please don't hesitate to reach out directly at your convenience. Thank you, Chris Blanco - Service Manager - 516-833-4862

August 14, 2023

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The service was great vehicle was finished on time and car wash washed and clean More

by JSIMMONS5191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Shane Camacho, Adam Romano

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Aug 15, 2023

Rallye BMW responded

Thank you for this stellar review of Rallye BMW!

August 02, 2023

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Fantastic service ,the level of professionalism is amazing ,communication was great with all the steps More

by BENNX863
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Recommend Dealer
Yes
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Aug 02, 2023

Rallye BMW responded

We're delighted to know you had a fantastic experience with our team at Rallye BMW! We pride ourselves on professionalism and clear communication. Thanks for the great review!

July 16, 2023

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The Staff is amazing. Attentive, Professional & they catered to my needs. They kept me informed every step of the way. More

by Rocky
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Recommend Dealer
Yes
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Jul 17, 2023

Rallye BMW responded

Thank you for this kind review of our amazing team here at Rallye BMW! Have a great day!

July 08, 2023

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Staff are friendly, courteous and knowledgeable about the vehicles. The facility is modern and comfortable. More

by John
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Service Time
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Recommend Dealer
Yes
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Jul 10, 2023

Rallye BMW responded

John, thank you for the kind words! We're glad to hear that our staff made your experience at Rallye BMW a positive one. Safe travels, and we hope to see you again down the road!

July 06, 2023

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Eric Pintar is a great technician! ! Wonderfully talented individual. Service team was great too always a pleasant experience. More

by dlentinello
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino , Eric Pintar

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Jul 06, 2023

Rallye BMW responded

Thank you for the kind words, dlentinello! We're so glad to hear that Eric and our service team provided you with a pleasant experience. Your support means a lot to us at Rallye BMW. Have a fantastic day!

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