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Frank Trotta
544 Reviews
Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!
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544 Reviews of Frank Trotta
November 17, 2022
Extremely poor. After waiting 10 days to get an appointments for a loan a car to fix my brakes. Dropped my car off at 8.45 in the am. I called at 2.00 pm to get a st After waiting 10 days to get an appointments for a loan a car to fix my brakes. Dropped my car off at 8.45 in the am. I called at 2.00 pm to get a status and no respond. I called again at 3.00 pm no response again. Finally at 3.45 pm I called again and demanded I stay on hold. The service mangers gets on the phone finally to tell me i need rotors and pads and if want them done . 1. Maybe the 10 days wait caused me needing rotors. 2. at 4PM you are telling me if I need new brakes. ( not professional) Spoke to Mr. Bianca and he offered me $200.00 of brakes if i brought my car back again. i am not unemployed adn don't have all the time in the world. I found his offer insulting ad got my car fixed elsewhere. More
by DAVID
Verified CustomerOther Employees Tagged: Christopher Blanco
November 15, 2022
Your team members are courteous and professional. As you drive up to the service entrance that early morning smile is welcoming. As you drive up to the service entrance that early morning smile is welcoming. More
by patrickfbrazill
Other Employees Tagged: Bret Hines, Cosmo Laurino
November 15, 2022
Great service team Beginning with Mr Frank Trotta Serivce with a smile and comforting advice and purpose in his profession can me out in Serivce and satisfaction second ti none. I my humble opinio Serivce with a smile and comforting advice and purpose in his profession can me out in Serivce and satisfaction second ti none. I my humble opinion. More
by TWOASONEPLUSTWO
Other Employees Tagged: Carol Clark-Muniz, Mika Rose , David Diaz
November 15, 2022
I took the car in because of a knock/noise i was hearing when i went over a bump.. I wanted to ride with the service manager to show him. However, he wouldnt let me ride with him. Of couese he didnt hear th when i went over a bump.. I wanted to ride with the service manager to show him. However, he wouldnt let me ride with him. Of couese he didnt hear the noise when he came back. Waist of time! More
by FSTORIC
October 16, 2022
Great experience closing the deal with Gabriel from sales team and finance manager. Team helped in showing the inventory and explaining the features. team and finance manager. Team helped in showing the inventory and explaining the features. More
by UDaY SAGAR ADUSUMALLI
Other Employees Tagged: Gabriel Hale, Hasan Barakat
October 04, 2022
Brandon and Frank are best service managers who took care of my car's problems promptly and honestly. I am very happy to be Rallye's customers and will continue to do business with them for my next vehicle of my car's problems promptly and honestly. I am very happy to be Rallye's customers and will continue to do business with them for my next vehicle More
by Jane14
Other Employees Tagged: Brandon Tibbals
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