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Frank Trotta
Frank Trotta at Rallye BMW

Frank Trotta | Page 30

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
544 Reviews

Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!

4.8

544 Reviews

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544 Reviews of Frank Trotta

September 12, 2022

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Employee Rating

Frank my service coordinator made my experience at Rallye exceptional. He explained all My vehicle’s issues and addressed my concerns.Awesome service! More

by NICMBAR
Recommend Dealer
Yes
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Sep 12, 2022

Rallye BMW responded

Woohoo! We are delighted to hear that Frank provided you with an excellent service experience at Rallye BMW. Thank you, and have a great day!

September 09, 2022

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Employee Rating

spent 500 dollars on a suggestion that never fixed my vehicle, If I didn’t get the work done I was stuck paying a diagnostic fee. Even though it was not the right diagnostic. More

by jasmine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Sep 09, 2022

Rallye BMW responded

Jasmine, it's disappointing to hear you are still having issues with your vehicle, and I apologize for any misdiagnosis that was made. I would like to speak with you to better understand the details of your experience. Customer satisfaction is our priority, and I would like to help see what more we can do to help. Please give me a call when you can. Thank you, Chris Blanco - Service Manager - 516-833-4862

September 07, 2022

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Employee Rating

Nothing to add service was great staff are very helpful and courteous I can’t say a word all positive More

by VELARLUC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 07, 2022

Rallye BMW responded

Thanks for taking the time to leave Rallye BMW a stellar review! We hope to work with you again down the road!

August 16, 2022

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Employee Rating

The service was efficient. The client advisor Frank is the best, very nice. My car looked great. More

by danielle.corbisiero
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Aug 16, 2022

Rallye BMW responded

We're so glad your service didn't disappoint, Danielle! Thank you for the fabulous review and for trusting Rallye BMW with your automotive needs!

August 09, 2022

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Employee Rating

Rayly it’s very friendly all repairs are done as they promised and loners make repairs process painless More

by B2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Aug 09, 2022

Rallye BMW responded

Thanks for your praise! We're overjoyed our team delivered courteous and accommodating service that shaped a seamless experience. We hope to work with you again at Rallye BMW!

August 09, 2022

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Employee Rating

Very professional and helpful service. Highly recommend this dealership and their service center and advisors More

by Hns69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Tibbals

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Aug 09, 2022

Rallye BMW responded

Nothing is better than a 5-star review! All of us at Rallye BMW appreciate your recommendation and hope to see you again!

July 28, 2022

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Employee Rating

The manager was friendly and facilitated what had to be taken care of. Was satisfied with the work done on my car. I have a vintage 206 BMW. It is a wonderful car . More

by SHARONKRAUSS33
Customer Service
Friendliness
Recommend Dealer
Yes
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Jul 29, 2022

Rallye BMW responded

Sharon - Thank you for trusting us with your vehicle! We truly appreciate you coming to Rallye BMW and taking time to post a review. Have a wonderful weekend!

July 14, 2022

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Employee Rating

Quickly got the job done had no problem getting in and out in no time also the loner is awesome More

by LAKERAMSU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Adam Romano, Keith Toribio, Chy Wiggan

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Jul 14, 2022

Rallye BMW responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

July 06, 2022

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Employee Rating

Great service. Was very satisfied with the experience from start to finish. Thank you very much. More

by adachs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Brandon Tibbals, Anthony Persaud, Cosmo Laurino , Adam Romano

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Jul 06, 2022

Rallye BMW responded

Hearing from satisfied customers always makes our day! Thank you for the wonderful review and for choosing Rallye BMW! We hope to see you again next time!

July 04, 2022

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Employee Rating

Easy and convenient. Relaxing facility that allowed me to do my work while waiting for auto More

by RALSTER2625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 05, 2022

Rallye BMW responded

Thank you for the great review! We are so glad to hear that you had a successful and accommodating experience working with the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

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