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Frank Trotta
Frank Trotta at Rallye BMW

Frank Trotta | Page 7

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
561 Reviews

Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!

4.8

561 Reviews

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561 Reviews of Frank Trotta

November 14, 2025

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Very professional and work performed up to expectations very satisfied. I would definitely recommend Rallye. More

by LATHOMPSONN
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Recommend Dealer
Yes
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Nov 17, 2025

Rallye BMW responded

We are so glad you had such a wonderful experience with our team at Rallye BMW! Thank you for the kind feedback and for recommending us!

November 14, 2025

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Frank took the time to answer all my questions, my issue was resolved right away. Frank/ is the guy to go to when you go to rallye BMW, will definitely come back to Rallye to service my vehicle More

by jgodoy1978
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: George Javier, Brandon Tibbals

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Nov 17, 2025

Rallye BMW responded

We're so grateful for your kind words about Frank! It's awesome to hear he was so helpful. See you next time at Rallye BMW! Safe travels!

November 10, 2025

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Very helpful in fixing the error massage and airbag, but never get a reply about the hold in my car seat. The car seat was not seal properly after replacing the passenger airbag left behind a small hole More

by Sxchou
Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta

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Nov 11, 2025

Rallye BMW responded

Thank you for sharing your feedback about our Service Team! We apologize that we haven't communicated more about the car seat, and we encourage you to give us a call so we can answer any questions for you. We hope to hear from you again at Rallye BMW.

November 10, 2025

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The service of my car went well, I would recommend the dealer and service department. More

by PHILLIP.PETZOLD
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Recommend Dealer
Yes
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Nov 10, 2025

Rallye BMW responded

Hi Phillip, thanks so much for taking the time to leave Rallye BMW a great review!

November 06, 2025

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Fast service since I had an emergency repair and I was given priority treatment. Excellent More

by laurettimike
Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta

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Nov 06, 2025

Rallye BMW responded

The team at Rallye BMW loves seeing great reviews! Thank you, Mike!

November 05, 2025

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We had bought our previous BMW from Freeport BMW. The difference in every aspect of your service is far superior!! Used to dread going to Freeport. Even the loaner car experience was superb. More

by KMTC28
Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta

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Nov 06, 2025

Rallye BMW responded

Thank you for choosing Rallye BMW and for sharing your feedback! It means a lot to us that your experience was smooth and enjoyable. We look forward to serving you again!

November 01, 2025

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BMW is privileged to have Frank as a manager He exemplifies upper management. I will only work with him in the future More

by nmemon786
Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta

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Nov 04, 2025

Rallye BMW responded

Frank is a true asset, and we look forward to serving you in the future! Thank you for choosing Rallye BMW!

October 31, 2025

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Frank is always willing to help out wherever he can. He is thorough in his follow through and attention to detail. More

by jnhunn
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dorian Jackson

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Nov 04, 2025

Rallye BMW responded

Thank you for trusting Frank and our team with your business! We look forward to your next visit here at Rallye BMW. Safe travels!

October 30, 2025

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Comingback with same problem vibration in the speed over65 miles. the problem is not solved for almost 1 year since I bought the car. More

by Ed.NY
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Recommend Dealer
No
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Oct 30, 2025

Rallye BMW responded

Ed, I apologize that we've been unable to resolve this issue for you. I understand how frustrating it must be to have the same problem persist. Let's connect so we can take another look at it and find a solution. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

October 19, 2025

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Great sales person in Larry Kim . ..excellent service department...overall an outstanding dealership with strong attention to customer More

by PEREZBOB1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sharonda James, Larry Kim, Cosmo Laurino

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Oct 21, 2025

Rallye BMW responded

Thank you for the glowing review, Bob! We are so proud to hear that you are happy with Larry and our service team. We'll see you next time at Rallye BMW!

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