"2nd Mazda Purchase"
My fiancé and I were interested in trading in our older SUV for a newer vehicle. We submitted a finance application online and were contacted by a gentleman named Frtiz. We had scheduled an appointment for the following afternoon and the whole entire process was smooth. Fritz provided amazing customer service! Very friendly, kind, patient, and this time around the whole entire process was fast! When it was time to sign all paperwork the finance manager Francisco was absolutely wonderful! Super friendly, polite, organized, answered all of our questions, and even helped us get a great deal! When it was time to get in our new car Fritz made the whole experience very memorable since it was our first new car together he placed a big beautiful bow on our car and took pictures for us! My first experience with Mazda was great but my second experience was completely amazing! Thank you Mazda!
I dont know about cars, butI do know good quality service when I see it! Our recent vehicle purchase at Elk Grove Mazda couldn't have been smoother. Fritz,our salesperson, was knowledgeable, respectful, and not at all pushy. He took the time to answer all our questions and concerns. Deannah Mass, equally as knowledgeable and respectful, handled the mountain of paperwork in a smooth, efficient manner. After a quick tour of the parts and service departments, we were on our way
Thanks to all, Marilyn
"Great service. Great prices "
Fritz was the one that helped me out. He was very knowledgeable. He made the transaction very smooth and easy. I would recommend coming here for your next car purchase!
"An easy and great buying experience!"
It was as easy as 1,2,3. 1-I found Elk Grove Mazda by submitting my CX5 specification search through my USAA buying service. 2-Fritz promptly responded with a list of his inventory and the price. He was always prompt to answer my questions and modifications and financing options. Although Fritz intended to meet personally with me and my daughter, I was running late for our appointment beyond his work hours so he arranged for Josilyn to meet us. She met us and promptly showed us the vehicle arranged. It was exactly what we were looking for and the price was exactly as quoted. There was no haggling!
Josilyn promptly filled out the paper work. Because it was close to close time I asked if we needed to come back after the vehicle was washed and prepared. She stated she was going to go clean and prepare it herself while we took care of financing so we could take it home that night. I've never heard of a sales person washing a vehicle! She said that everyone works together as a team to do whatever is needed. I was most impressed. 3-Francisco took care of all the closing financing and paperwork. He was quick and efficient and never did a hard sell on "upgrades". He was cheerful and friendly. The nicest "wow" factor was that the owner John personally shook our hands and welcomed us and thanked us for coming in. It wasn't till later we found out he was the owner. This was a fantastic experience. I would highly recommend buying from John and his team at Elk Grove Mazda. Great job everyone!
"Awesome Buying Experience"
I browsed the Mazda CX-5 in the internet and got quotes from several dealerships. I communicated through email with Fritz Roepke of Elk Grove Mazda and he sent me options about the car. He also guided me in my application for financing. He got approval and asked me to go to the dealership to test drive and choose the one that I want. We made a deal on the same day on a Sport Trim. It took us about 3 hours. I was going to take delivery the following week but changed my mind to get the Touring Trim instead. Fritz helped me again and I got delivery on the Touring Trim and I am so happy with my purchase. Fritz is an awesome salesperson who is so helpful in dealing with any sales problem we presented. Thanks Fritz. We will recommend you to our friends and to anyone reading this review.
"Trade in/ New car purchase"
Dealership was very easy to work with. Got a killer deal on Labor Day weekend. Visited twice, no pressure on first visit. Returned the next day to purchase.
"We were difficult customers, but they treated us well"
I just bought my first car from Fritz Roepke, and he was great. He found the exact car I wanted and was patient when I had to push back my appointment a few times. At the negotiating table, my mom refused to back down and acted a but unruly, but both Fritz and Sales Manager Grant treated us with respect. We felt we got a good OTD deal, which ended up being $55 extra at signing, but for the most part we felt we got a good deal. Francisco the Finance Manager was great! I'd buy again, but would maybe be a bit more adamant about the bottom line.
"Easy no hassle experience!"
Fritz was very straight forward and offered us the best deal from the beginning. Once we came down to the dealership there were no surprises. They made sure we had the exact car that we wanted. We are very happy with our new car!
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"Great experience "
Helped me get into the car I wanted, no hassles. I felt at home I would definitely recommend someone here. I will be coming back. Thanks again.
"The best experience buying a car!"
The environment at Mazda of Elk Grove was friendly and professional. Fritz was warm and helpful. He treated me with respect from beginning to end and allowed me to comfortably make my decisions. I got a great deal and will absolutely recommend this dealership and salesman to my friends and family.
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