Gary Mack | Page 27

Pleasantly surprised I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car to relay their horror stories about the dealership. In February it was time to get another car. I searched for 3 weeks and finally the car i wanted showed up a Ferman. I had no choice. From the moment i arrived the changes were evident. This new staff offers a kindness i had never seen there before. It is kept a lot cleaner than it was 3 years ago, employees who don't have to speak to me do so anyways in an over the top friendly manner, and i find handwritten thank you notes in my car waiting for me after service. 3 years ago i had work done and my car was returned 2 me stalling out at traffic lights and emitting white smoke from my exhaust. When i addressed this with the old staff I was given a brush off. Yesterday was my 1st true service visit on the new car. I have a service warranty and was afraid that might lead to sub par service. Untrue! They care for my car as if i were spending the thousands of dollars it takes to maintain a twin turbo 750. I love my preowned 750. I enjoy my time at Ferman, and i truly like the staff. Thank you Ferman. More

Report | Print

New car lease experience. : Ferman BMW is indeed fortunate to have an account advisor with the quality and integrity of Gary Mack. He makes an otherwise stressful experience : Ferman BMW is indeed fortunate to have an account advisor with the quality and integrity of Gary Mack. He makes an otherwise stressful experience both comfortable and enjoyable. I will definitively be back to Ferman BMW because of Gary. More

Report | Print

Efficient and knowledgeable Well versed on vehicles. Sales not pushy. Treated with respect and dignity Busy place but efficient. Nice people in Sales; Mary and Gary easy to wor Well versed on vehicles. Sales not pushy. Treated with respect and dignity Busy place but efficient. Nice people in Sales; Mary and Gary easy to work with, Would recommend dealership to friends and family without reservation More

by FREDB87 Verified Customer Verified Customer

Report | Print

Good People, Good Service Over the last 10 years I've received nothing but excellent service. Over the years I have dealt with different people and always with excellent resul Over the last 10 years I've received nothing but excellent service. Over the years I have dealt with different people and always with excellent results. More

by SALANDOLINA Verified Customer Verified Customer

Report | Print

Great experience. Needed to purchase an suv with a quick turn around time as my car was completely dead. Gary met us late Saturday and showed us several features of the Needed to purchase an suv with a quick turn around time as my car was completely dead. Gary met us late Saturday and showed us several features of the BMW X3. He was super friendly and no pressure. Managing the car buying experience with a 5-month old is not an easy feat. Needless to say Gary and his team did an amazing job of communicating with us and getting us in and out. They also have a great BMW trainer Toby who was so kind to show the features of the vehicle! Would without a doubt recommend Gary and Ferman BMW. Thank you team!! More

Report | Print

Gary Mack FTW I arrived at the dealership in a miserable state I had the flu and just needed to be in and out. Gary Mack was very empathetic and courteous about my I arrived at the dealership in a miserable state I had the flu and just needed to be in and out. Gary Mack was very empathetic and courteous about my state, he went out of his way to cater to all of our needs and questions. The deal proposed and accepted was more than reasonable. 10/10 for Gary Mack and my experience buying a car at Ferman BMW. More

Report | Print

Great Car Buying Experience! Gary Mack BMW Client Sales Rep was wonderful to work with during my new BMW purchase! He answered all my questions and did not pressure me to buy a Ne Gary Mack BMW Client Sales Rep was wonderful to work with during my new BMW purchase! He answered all my questions and did not pressure me to buy a New Beamer! Gary gave me time to process all options and make a decision on my own without any pressure! Karl Alvarez is finance manager and he was very fair giving me great value on my trade in. Bobby Haines explained all paperwork thoroughly before I signed documents! Toby helped set me up in my new car before driving away. He went thru all details of the car before I left the dealership! The Ferman BMW Team made buying a new car a Great experience! I love my New BMW! The best investment I have made in a long time! Thanks Ferman BMW Team!! More

Report | Print

Excellent customer service! We just purchased a 2015 X5 certified preowned SUV from Gary Mack and had a terrific experience. They were very willing to work with us on the price a We just purchased a 2015 X5 certified preowned SUV from Gary Mack and had a terrific experience. They were very willing to work with us on the price and to find us the vehicle that best met our needs. Phenomenal service department, well worth the extra drive. Highly recommend Gary Mack and Ferman BMW. More

Report | Print

A Truly Exemplary Experience! I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW is also due for scheduled services that are covered by warranty. The tire is not overpriced, so I decided to replace both front tires. At 37,000 miles rhey are borh almost due for replacement. Thank you to the entire Ferman BMW team! More

Report | Print

The.Real.Deal This dealership is excellent. Best buying experience. Gary Mack listened and delivered with ease. I love my BMW and the price was the.real.deal. Thank This dealership is excellent. Best buying experience. Gary Mack listened and delivered with ease. I love my BMW and the price was the.real.deal. Thanks Gary and team. More

Report | Print