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Gary Nelson
Gary Nelson at Coastal Kia

Gary Nelson

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.8
317 Reviews
4.8

317 Reviews

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317 Reviews of Gary Nelson

January 15, 2026

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Employee Rating

i was happy with service for my first time visit. I don't usually do reviews More

by rkb1950x
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 15, 2026

Coastal Kia responded

Great news! Thank you for the high marks and thoughtful review. We are thrilled to hear your first service visit went well. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.

December 26, 2025

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Employee Rating

Absolutely the best experience I've ever had dealing with a dealership. The service department is top notch. More

by danny t12475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 27, 2025

Coastal Kia responded

Outstanding! Thank you for the amazing service review. It was thoughtful of you to recognize our Service Consultant Gary Nelson by name. Thank you for trusting Coastal Kia with your automobile service needs. We are here if you need us.

December 15, 2025

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Employee Rating

Been coming for 6 years now and sales and service has always excellent. Great staff, never any issues.Thank You All More

by BOYCOOPER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Guder "GQ" Quezada, Heber Quezada, Brian Benson, Anthony "AJ" Boone

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Dec 17, 2025

Coastal Kia responded

Thank you for your continued loyalty! We truly appreciate the high marks and gracious compliments. It was thoughtful of you to rate so many of our employees individually. We are here if you need us.

November 25, 2025

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Employee Rating

Staff was very professional. They kept me informed about parts and timeline for repair. I am very pleased. I appreciate the option for shuttle service. The waiting area is nice. More

by JLMOORE04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Weisman

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Nov 25, 2025

Coastal Kia responded

We sincerely appreciate the five star review. It was thoughtful of you to go online and rate your recent experience. We are thrilled to hear you were able to enjoy our complimentary shuttle service and waiting lounge experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

November 25, 2025

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Employee Rating

They could not find my appointment at first, but once they did, everything went very smoothly and was completed ahead of time. The only issue I had was after the fact, when certain things did not work. More

by bskeen1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Benson

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Nov 25, 2025

Coastal Kia responded

Thank you for the high marks and helpful feedback. Please do not hesitate to reach out if you need us. We apologize if the software update affected your existing settings. Please do not hesitate to reach out if you need us. Thanks again!

November 22, 2025

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Employee Rating

Service advisor kept me updated on status and findings of service. Appreciate not being pressing to additional services. More

by smith6964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Sam Weisman

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Nov 24, 2025

Coastal Kia responded

Great news! Thank you! We appreciate the high marks and gracious compliments for our service team. We love the feedback including, "service advisor kept me updated on status and findings of service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

October 31, 2025

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Employee Rating

My car was not washed at all. I had also asked for a copy of my paperwork and the extra plan I pay money for. I never received a phone call or email. 2 of my concerns were not add More

by AWESTRICK21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Mascavage

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Oct 31, 2025

Coastal Kia responded

Thank you for taking our call this morning. We have made a note on your service profile to address the courtesy wash concerns during your next service visit. Your requested paperwork will be mailed to your home address today. Thank you for the helpful feedback. We are here if you need us. Thanks again!

October 31, 2025

Dealership Rating
Employee Rating

I always have a great experience at Coastal Kia! They are always fast and efficient yet diligent and do the job well! More

by Trinity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Weisman

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Nov 02, 2025

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and compliments for our team. Thank you for rating Sam and Gary with five stars too. We are here if you need anything. Thanks again!

October 24, 2025

Dealership Rating
Employee Rating

Love the Quick Service the friendly atmosphere and love my Santa Cruz truck dearly thank you More

by summertimenc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, David Knowles, Jay Turner, Barbara Ness, Aubrey Madison, Brian Benson, Anthony "AJ" Boone

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Oct 25, 2025

Coastal Kia responded

Thank you! We appreciate the high marks and compliments for our team. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

October 22, 2025

Dealership Rating
Employee Rating

Outstanding overall service as usual. The staff are professional and service met my expectations too! More

by bshort2186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2025

Coastal Kia responded

Wow! Thank you! We appreciate the five star service review and compliments for our service team. We love the feedback including, "outstanding overall service as usual." It was kind of you to rate our Service Consultant Gary Nelson with such high marks too. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

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