George Hartley | Page 4

Tenvoorde Ford responded

Megan, we are sorry for your experience. Every vehicles gets a used vehicle inspection that is mirrored off the Ford Certified Pre-Owned checklist. None of the suspension items on your vehicle failed at inspection. Every vehicle we sell has our name on the back of it and that’s why we gave you a loaner vehicle while yours was being repaired in Duluth when we didn’t have to. We want your experience to be great and help where we can, when we can. The reason we use the Ford Certified Pre-Owned checklist is to find any issues before selling the vehicle. Ultimately we have no control over what happens with the vehicle when it leaves the lot and things can break. A vast majority of our pre owned vehicles have no issues and customers have a great ownership experience. Again, we are sorry yours was not. If you would like to discuss the matter further please contact our general sales manager Kris Culhane at kculhane@tenvoordeford.com

Tenvoorde Ford responded

Hi, Thank you for sharing your experience. We appreciate your feedback and are glad to hear that Mattie stood out with her exceptional service. We apologize for any lack of communication you experienced and will work on improving this. Your satisfaction is important to us, and we hope to provide a better experience in the future.

Tenvoorde Ford responded

Hi, Thank you for your wonderful feedback! We're thrilled to hear that you found our team to be attentive, helpful, and conscientious. We're committed to providing excellent service even after the sale, and we're glad to know you'll be returning for your next car. We appreciate your loyalty and look forward to assisting you again in the future!

Tenvoorde Ford responded

Hi, Thank you for sharing your positive experience! We're glad to hear that we could take care of all your needs at Tenvoorde Ford. If you ever need anything else, don't hesitate to reach out. Thanks for choosing us!

Tenvoorde Ford responded

Thank you, Benjamin! We're thrilled to hear that you had a quick and friendly experience at Tenvoorde Ford. We look forward to taking care of all your service needs moving forward. See you soon!

Tenvoorde Ford responded

We're glad to hear that our team at Tenvoorde Ford was able to make your transition to a new truck seamless and easy during a challenging time. Your recommendation means a lot to us, and we're here to assist anyone you send our way. Thank you for choosing Tenvoorde Ford!

Tenvoorde Ford responded

Hi Bret, Thank you for your glowing recommendation! We're delighted to hear that George went above and beyond to make your buying experience amazing at Tenvoorde Ford. We'll be sure to pass along your kind words to him. If you need anything else or have any questions, please feel free to reach out. We appreciate your support!

Tenvoorde Ford responded

Thank you for your feedback! We're delighted to hear that you had a positive experience with us at Tenvoorde Ford. Providing friendly and comfortable service is important to us, and we're glad to know that you felt valued during your visit. We appreciate your recommendation and look forward to assisting you in the future.

Tenvoorde Ford responded

Dear Alexia, We're sorry to hear about your disappointment with the vehicle you purchased from us. Please reach out to David Rodriguez at drodriguez@tenvoordeford.com so we can discuss your concerns and work towards a resolution. Your satisfaction is important to us, and we're here to assist you.