George Hartley | Page 4

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're pleased to hear that George and Matt provided competent and professional service, especially with the convenience of home repairs. We appreciate your support at Tenvoorde Ford!

Tenvoorde Ford responded

Ethan, we are sorry to hear you feel this way. We do not see any documented notes about wanting service records so we would like to learn more about your original request for that information and help assist how we can. Our general sales manager, Kris Culhane, has tried calling and texting you about this. Please connect with him so we can assist. You can also reach Kris by calling 320-251-0540 or email kculhane@tenvoordeford.com

Tenvoorde Ford responded

Thank you for your kind words! We're thrilled to hear that your car-buying experience at Tenvoorde Ford was pleasant and that our team kept you informed throughout the process. We appreciate your feedback and look forward to assisting you again!

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're glad to hear you had a great experience with our sales and financing teams at Tenvoorde Ford. We appreciate your suggestion and look forward to serving you again!

Tenvoorde Ford responded

Hi, Thank you for your kind words! We're proud of our long history as the oldest dealership in the country and are thrilled to hear you had an excellent experience with our sales and finance teams at Tenvoorde Ford. We appreciate your support!

Tenvoorde Ford responded

Hi, We apologize the situation was not properly handled at the onset. We were also surprised to learn the Jeep paint warranty was different for Canadian vehicles but resolving the paint issue for you is why people chose to do business with Tenvoorde Ford. We are glad we came to a resolution with you and look forward to getting the hood bubbling taken care of. Thanks again for your business! If you have any more questions or concerns please continue contact with Chad Williams 320-251-0540.

Tenvoorde Ford responded

Megan, we are sorry for your experience. Every vehicles gets a used vehicle inspection that is mirrored off the Ford Certified Pre-Owned checklist. None of the suspension items on your vehicle failed at inspection. Every vehicle we sell has our name on the back of it and that’s why we gave you a loaner vehicle while yours was being repaired in Duluth when we didn’t have to. We want your experience to be great and help where we can, when we can. The reason we use the Ford Certified Pre-Owned checklist is to find any issues before selling the vehicle. Ultimately we have no control over what happens with the vehicle when it leaves the lot and things can break. A vast majority of our pre owned vehicles have no issues and customers have a great ownership experience. Again, we are sorry yours was not. If you would like to discuss the matter further please contact our general sales manager Kris Culhane at kculhane@tenvoordeford.com

Tenvoorde Ford responded

Hi, Thank you for sharing your experience. We appreciate your feedback and are glad to hear that Mattie stood out with her exceptional service. We apologize for any lack of communication you experienced and will work on improving this. Your satisfaction is important to us, and we hope to provide a better experience in the future.

Tenvoorde Ford responded

Hi, Thank you for your wonderful feedback! We're thrilled to hear that you found our team to be attentive, helpful, and conscientious. We're committed to providing excellent service even after the sale, and we're glad to know you'll be returning for your next car. We appreciate your loyalty and look forward to assisting you again in the future!

Tenvoorde Ford responded

Hi, Thank you for sharing your positive experience! We're glad to hear that we could take care of all your needs at Tenvoorde Ford. If you ever need anything else, don't hesitate to reach out. Thanks for choosing us!