Glenn Craney | Page 4

Love Subaru Superstore of Surpise!!! Everyone is so helpful .. This makes our Third Subaru from them ..! You won’t find a dealership that is so caring and helpful! helpful .. This makes our Third Subaru from them ..! You won’t find a dealership that is so caring and helpful! More

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Another great experience. Just leased my second new Subaru from Subaru Superstore in Surprise from David Castillo and it was another great experience. EVERYONE there is gracio Just leased my second new Subaru from Subaru Superstore in Surprise from David Castillo and it was another great experience. EVERYONE there is gracious, helpful and friendly. Respectful, no pressure, just help. Hats off to Todd in Finance whose patience I tested- he passed! Also look forward to my continuing relationship with Gil and Glenn in service. They all express their gratitude for my business. Highly recommend that you go and see them! More

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My vehicle purchase was, through David Castillo, was the smoothest major purchase I have ever made. David listened to my requests and made sure I got the vehicle that I wanted. Five stars to you David and t smoothest major purchase I have ever made. David listened to my requests and made sure I got the vehicle that I wanted. Five stars to you David and thank you, again. More

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Consistent quality Subaru service Quality work done efficiently is best description. Moving here from Washington has been a seamless exercise with respect to having our Forester and L Quality work done efficiently is best description. Moving here from Washington has been a seamless exercise with respect to having our Forester and Legacy serviced by a professional staff. The entire facility is impressive. More

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Case of Excellence The service department exceeds expectations every time. The staff is friendly and billing/estimates are accurate. The repair was done on time and our The service department exceeds expectations every time. The staff is friendly and billing/estimates are accurate. The repair was done on time and our vehicle returned clean. While there, we looked at new Subaru's. We were extremely impressed that the General Manager, Mark Mauer, took the time to talk to us and discuss our upcoming vehicle needs before handing us over to a sales person. I'm sure he is very busy, but you would have thought we were his only priority at the time. More

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BEST DEALERSHIP, BEST CUSTOMER SERVICE, BEST CARS! Subaru Superstore of Surprise, we can’t say enough wonderful things about this car dealership. We did our homework and shopped around, starting with Subaru Superstore of Surprise, we can’t say enough wonderful things about this car dealership. We did our homework and shopped around, starting with Subaru in Scottsdale near our home. Scottsdale Subaru is what drove us to pursue other Subaru dealerships in AZ. When we pulled up to Scottsdale Subaru a half-dozen young people rushed out to the parking lot to win our service, like opening the starting gate at the horse races, which immediately turned us to look at other dealerships for better customer service. We browsed through the other Phoenix dealerships, but most did not have the 2020 stock we were interested in until we browsed the North Surprise Subaru dealership, they had that one Subaru we were looking for. We made a phone call to verify availability, and they made all our car shopping nightmares disappear from the time we drove into the parking lot until the time we completed our purchase of our brand new 2020 Subaru Forrester. The Surprise Subaru dealership customer service is excellent. The salespeople were very kind, professional, and pleasant to talk to. We contacted Charles Inman, Sales Manager by phone prior to visiting the Superstore. Charles made sure the Forrester (make, model, color, accessories, etc.) we were interested in was available and said he would have a salesperson waiting for us when we arrived, and he did. Charles greeted us along with David Castillo, his internet salesperson. David, a kind, warm, soft-spoken gentleman, with many years of car sales experience behind him took over showing us everything we needed and wanted to know about the Forrester. David took us for a test drive, and even showed us other Subaru models and colors available in case we were interested. David worked the finance numbers for us, and along with our trade-in, the numbers were exactly what we were looking for. David knew how to sell a car without the customer feeling stressed and pressured, which is exactly what we were looking for in a car dealership. David then introduced us to Shelby Lane, the business manager. WOW! Shelby, a financial magician was a pure pleasure to work with, her wonderful and patient demeanor made the financing portion absolutely painless. Shelby explained every financial aspect of the purchase in such a way we had a clear understanding of every detail down to the penny. Shelby took the time to work the numbers to our satisfaction, with no rush or pressure. She did not leave room for questions, when we left her office we knew and understood everything about the financing of our purchase. Mark Mauer, the General Manager stopped in to check on us and to make sure we were happy and satisfied customers. Mark’s enthusiastic personality and professional manner showed the pride he had in the Subaru Superstore of Surprise he managed, and the pride he had for the people that worked alongside of him. Mark was great to work with, he made sure we were happy and satisfied with our new purchase and everyone we worked with to make this a pleasurable experience. I mentioned to Mark I wanted a big red bow on my new car, something we asked Right Toyota of Scottsdale for when we bought our new Toyota Corolla hatchback in January of 2019 and they told us we couldn’t have one. When we were walked out to the service area where our new Forrester was sitting, there was our new Forrester with a big red bow on it! Last but not least, we were introduced to Glenn Craney, the Service Advisor. Because we were leaving our new Forrester at the dealership for some additional accessories, Glenn helped us with a loaner car. After a long afternoon of car shopping and it being late in the day, we were ready to go home. Glenn also worked his magic to get us in a vehicle and on our way. As it turns out, he put us in the exact Forrester, make, model and color as the Forrester we purchased. He made sure we could try out our new car before we took it home. Did I mention he was as wonderful as everyone we had the pleasure of spending the day with. We have bought several cars over the years but have to say this is the best car dealership we have experienced. We traded in our 2019 Toyota Corolla because we were so unhappy with it after we purchased it. Right Toyota of Scottsdale sales experience was a nightmare from the sales and finance staff to the management, we were told the vehicle had features we wanted and it did not, and being long-time Toyota owners we did not think twice about trading it in on a new Subaru Forrester. Again, we can’t say enough great things about the Subaru Superstore of Surprise in the Surprise Autoshow center, and its wonderful STAFF from the General Manager down to the reception ladies that were very pleasant during our visit. The 42 miles we traveled was worth the time and money we spent to find that special car we have been looking for. BEST DEALERSHIP, BEST CUSTOMER SERVICE, BEST CARS! Rich & Fran, Scottsdale, AZ More

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Our 2nd Forester What brought me to Subaru Superstore of Surprise was the Service Dept. Glen and Brandon along with team of mechanics worked diligently to figure out w What brought me to Subaru Superstore of Surprise was the Service Dept. Glen and Brandon along with team of mechanics worked diligently to figure out why the "check engine" light kept coming on, eliminating one issue after another. When I finally agreed with my husband to consider another Forester, Michael introduced himself to us. It was a pleasure working with Micheal. He patiently dealt with our questions regarding repairing our 2012 Forester, purchasing a pre-owned verses a new Forester. After making decision to purchase new, he searched for the color we preferred so we wouldn't have to settle for a white one the dealership had on hand. If was actually fun working through the finances and various warranty and options packages with Shelby Lane. Brittany Story introduced us to the many new features that did not exist in our 2012 model before sending us off. We really appreciate how seamless the employees work together. More

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Low pressure sales experience. Willing to work with us to find the vehicle we wanted. Also willing to work for the deak we wanted. Their intial offer was very competitive and close to what we were prepared t find the vehicle we wanted. Also willing to work for the deak we wanted. Their intial offer was very competitive and close to what we were prepared to pay.....close but not quite. We countered their offer, they juggled some numbers, we bought the 2019 Forester at the price we wanted. Paperwork was as quick as could be expected and, once again, low/no pressure. We have used their service department since the store opened and we will now use their sales department as well since we find Subarus to be the best choice for us. Best car. Best dealer. More

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Best car buying experience I have ever had. I was impressed with this dealership and especially my salesman, Mike Scribner. Mike explained everything about the car without me even having to ask I was impressed with this dealership and especially my salesman, Mike Scribner. Mike explained everything about the car without me even having to ask. I never felt any pressure from him or anyone at this dealership as I have at other dealerships. They went out of their way to find the car and the especially the color that I wanted. Mike has kept up with me by email and tells me to call if I have any questions at all. I would definitely recommend this dealership and if I continue to like my Subaru like I do now and decide to buy another in 4 years, I will return to this dealership. More

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Best dealer in AZ, hands down This a a no pressure environment, they will definitely give you the best deal in town and you will have fun car shopping! The dealership is bright, ai This a a no pressure environment, they will definitely give you the best deal in town and you will have fun car shopping! The dealership is bright, airy and open with snacks available and super friendly staff. We are on our second Subaru and love it, best comfort and safety features, fantastic service package available and they deliver the car to you in the service bay by setting up all your bells and whistles so you feel like you know them and your new vehicle. The service department is the best, I wouldn't take my car anywhere else, if you're looking for a new car, look no farther than Surprise Subaru! More

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