Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 15

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
422 Reviews
4.7

422 Reviews

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422 Reviews of Gus Alatorre

November 11, 2024

Dealership Rating
Employee Rating

Service was completed in a timely manner with no problems. Communication from start to finish was good More

by JAIME.A.ESTRADA89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

November 09, 2024

Dealership Rating
Employee Rating

Took 5hours put on new tires left tire and rims dirty had to have detailed cost me no paperwork for tires More

by micjohns
Recommend Dealer
No
Nov 11, 2024

Toyota of Lancaster responded

We're sorry to hear that you had a long wait time and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience. We take all feedback seriously and please know that we’ll be looking into it immediately.

November 09, 2024

Dealership Rating
Employee Rating

Person who helped us was extremely helpful and polite. Also, service was completed when promised. More

by Mariela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos

Nov 11, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

November 09, 2024

Dealership Rating
Employee Rating

Have good serve i and are helpful with people and are quick to have the car ready More

by Maribel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

Nov 11, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

November 08, 2024

Dealership Rating
Employee Rating

Toyota of Lancaster has always been good to me and my family. We all have a lot of Toyota’s. Would not go anywhere else More

by yescha6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2024

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

November 06, 2024

Dealership Rating
Employee Rating

It’s the most amazing service I have ever had at any Car Service! Everyone from receptionist to dealers to service professionals were all amazing and I am very grateful for top-notch customer service. They More

by celine10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Toyota of Lancaster responded

We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.

November 05, 2024

Dealership Rating
Employee Rating

Toyota of Lancaster has been the dealership where should I alway buy my vehicle s grate personal good deals and everybody is professional More

by alexmiranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2024

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

November 04, 2024

Dealership Rating
Employee Rating

Great customer services. We were in and out in a timely matter. Would go back More

by CMOMOV4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Toyota of Lancaster responded

Thank you so much for taking the time to leave us a 5-star review.

November 03, 2024

Dealership Rating
Employee Rating

Very fast and efficient they said it take about an hour. It took about 40 minutes so I don’t have to wait that long and just want to say thank you More

by DEBISMAILBOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

November 01, 2024

Dealership Rating
Employee Rating

Went in without appointment and was attended quickly. My needs were addressed and agent very knowledgeable and friendly. Was very satisfied More

by Elsie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Nov 01, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

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