Gus Alatorre | Page 19

I already gave a review last week. And the review was poor… Eliana Ascencio emailed me about how she could help resolve the issues I had about the service. I called her back and left v And the review was poor… Eliana Ascencio emailed me about how she could help resolve the issues I had about the service. I called her back and left voice message and she has still failed to contact me! Why reach out to someone to tell them they want to help and not follow thru? More

by rtlaw70 Verified Customer Verified Customer

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I always get a good service on my vehicle at Lancaster Toyota but not always smooth through the automated appointment system. This time seemed smoother by calling for an appointment instead of trying to d Toyota but not always smooth through the automated appointment system. This time seemed smoother by calling for an appointment instead of trying to do it online. The check in upon arrival still needs work on the portal system but the greeters are awesome and welcoming and my service team member Gus works hard to make the experience smooth and positive. Always grateful for the exceptional service I’ve received from them for over a decade. More

by KarenS Verified Customer Verified Customer

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xxxx poor xxxxxxxx xxx service department. Can't put a battery in right don't trust to pour xxxx out a boot Can't put a battery in right don't trust to pour xxxx out a boot More

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Took to long to check me in. When gentlemen came to check me in in he didn’t introduced himself he just started taking pictures of my vehicle and didn’t even acknowledge me. Then When gentlemen came to check me in in he didn’t introduced himself he just started taking pictures of my vehicle and didn’t even acknowledge me. Then when he asked what I was there for he quoted me $130. I explained I had a service plan and he said, oh then we won’t be doing an oil change. Whole think was not a great experience. When I came back to get my truck they had sent me an email with a bill and when I asked about it women kept trying to show me what her computer screen showed. She wanted me to sign something that was different and then when asked push to just get my keys and paperwork she said I had the email. Never got the printed copy of paperwork showing what was done and fluid level etc. Asked to talk to service manager and was told she was at lunch. It’s said that when I made this appointment I was told you all wanted to win over my business so I would do my service local. I think I will end up going back to Santa Clarita Toyota since I treated me like I have value. More

by Kathryn Lowe Verified Customer Verified Customer

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Amazing fast service , advisor very professional and was able to get my car in and out very fast. Would recommend this place for all your service needs would recommend to family and friends ! 5 star service able to get my car in and out very fast. Would recommend this place for all your service needs would recommend to family and friends ! 5 star service More

by FRANCOFD2002 Verified Customer Verified Customer

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Very professional and courteous. I had to get more done than I thought but I am glad Toyota noticed what needed to be done I had to get more done than I thought but I am glad Toyota noticed what needed to be done More

by jawils73 Verified Customer Verified Customer

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Great customer service always! !! Always helpful and professional. Much appreciated! Waiting area clean and relaxing. !! Always helpful and professional. Much appreciated! Waiting area clean and relaxing. More

by Susan Verified Customer Verified Customer

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The service on my truck to change the oil was good was on time customer service personnel was awesome time customer service personnel was awesome More

by amb1555 Verified Customer Verified Customer

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It was a smooth and easy process getting the problem fixed. Great job by all service personnel. fixed. Great job by all service personnel. More

by code.compliant Verified Customer Verified Customer

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Thank you for your great service dept. you guys rock every time I have service performed. you guys rock every time I have service performed. More

by Babyfishmouth422 Verified Customer Verified Customer

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