Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 19

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
422 Reviews
4.7

422 Reviews

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422 Reviews of Gus Alatorre

September 01, 2024

Dealership Rating
Employee Rating

Staff is very professional and courteous. Enough space in the lobby to wait and have enough charging adapters More

by Jaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

August 31, 2024

Dealership Rating
Employee Rating

I presented issues about my vehicle and they only looked at one. Very Poor service. More

by dhintonbutcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 03, 2024

Toyota of Lancaster responded

We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at (661) 952-2103 so we can discuss your experience further.

August 30, 2024

Dealership Rating
Employee Rating

I only recommend this place to get a key replacement. I had an appointment and still waited 3 hours for them to cut new key using my master key. I give a 4 star only because the service advisor was nice More

by nadya0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.

August 27, 2024

Dealership Rating
Employee Rating

The took care of all standard service. But failed to offer an explanation for the surge when stopped. Almost like being tapped by a car but no one is there. So far that’s my only complaint More

by stave49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2024

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community. If you have any other issues or concerns please do visit our Service Department.

August 23, 2024

Dealership Rating
Employee Rating

Experiance was amazing. Was attended to quickly and very professional. Would come back to have my vehicle serviced again. More

by israellopez1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2024

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

August 23, 2024

Dealership Rating
Employee Rating

I like the service jus take some times too long wait for simple oil change More

by GUILLERMOCASTRO43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2024

Toyota of Lancaster responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We appreciate you bringing this to our attention so we can do better.

August 21, 2024

Dealership Rating
Employee Rating

Great service . . always very professional .. there always willing to help in any way the can .. More

by sandoval_heriberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos

Aug 21, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

August 21, 2024

Dealership Rating
Employee Rating

Great service from the Service Center! Very helpful in answering my questions and concerns. Thank you! More

by ceceban1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2024

Toyota of Lancaster responded

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

August 21, 2024

Dealership Rating
Employee Rating

Excellent customer service and very helpful staff and answers all my questions and concerns about maintenance More

by JTTUSCANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 20, 2024

Dealership Rating
Employee Rating

My car was ready to go at the time that was promised , I really appreciated it More

by ROSAHEMMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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