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Gustavo Rodriguez
Gustavo Rodriguez at Vera Cadillac
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Gustavo Rodriguez | Page 3

Service Director

Vera Cadillac

300 South University Drive
Pembroke Pines, FL 33025

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4.8
117 Reviews
4.8

117 Reviews

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117 Reviews of Gustavo Rodriguez

July 13, 2023

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Employee Rating

Amazing service my car was picked up for service and delivered back to me Customer service great. More

by elainereid
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Recommend Dealer
Yes
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Jul 14, 2023

Vera Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

June 22, 2023

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Dealing with Vera for many years Excellent customer service. Just leased my 2023 Cadillac Whole experience was easy More

by cynsbaby11
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Recommend Dealer
Yes

Other Employees Tagged: Yvette Breen, Carlos Rivera, Ellen McGee , Hodari Bazemore

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Jun 23, 2023

Vera Cadillac responded

It's great to hear that we are always so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

June 13, 2023

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Gustavo never called or texted me back when I said door came broken on new car More

by CASSEYMORALES
Recommend Dealer
No

Other Employees Tagged: Gustavo Rodriguez

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Jun 16, 2023

Vera Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Cassey, and hopefully, we can get to the bottom of this. Leo Pena Service Manager

Jun 19, 2023

Vera Cadillac responded

We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

May 29, 2023

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Gio Rubio and Manager Gus are truly life savers. Had a tire pop unexpectedly and they came to the rescue! More

by Cat.breen11
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yvette Breen , Giovanni Rubio

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May 30, 2023

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

May 21, 2023

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The best dealership! Beautiful lot, show room and cars. Great service and employees. I would never think of looking at another dealership if I’m wanting a Cadillac or GMC More

by jgarzia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leo Pena , Bert Murguido, Giovanni Rubio

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May 22, 2023

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

May 20, 2023

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Professional clean informative great service the salesmen are well informed about the vehicles they sell More

by vernon625
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Yes
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May 22, 2023

Vera Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Cadillac, we look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

May 23, 2023

Vera Cadillac responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Vera Cadillac Buick GMC! If you have any further questions, please give us a call. We're always happy to help!

May 15, 2023

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Excellent service good people They establish relationships not only customers They go out of their way to make you feel good. More

by cgomez8
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Caballero, Gabino Ramos

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May 15, 2023

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

May 09, 2023

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I love this dealer it's family owned the sales staff and service department very friendly always willing to help More

by Mikel816
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yvette Breen, Jorge Morales, Carlos Caballero, Orlando Pena, Andre Clarke , Hodari Bazemore, Bert Murguido, Andy Russell, Roberto Vasquez

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May 10, 2023

Vera Cadillac responded

Thank you! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Experience The Vera Difference Jorge Morales General Sales Manager

April 19, 2023

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Awesome! Could not be more satisfied with the quality of service provided. Very satisfied and my wife is hapoy! More

by joebertolone2020
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Caballero, Jose Diaz, Gabino Ramos , Conrad yin the service dept

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Apr 19, 2023

Vera Cadillac responded

Thank you so much for your kind words, Joe, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Jorge Morales General Sales Manager

Apr 19, 2023

joebertolone2020 responded

Absolutely impressed with the quality of service at Vera Cadillac. Every one strive to provide satisfaction in every detail. Service department and Conrad is exceptional. Was very pleased with sales and management. Highly recommend this dealership.

March 26, 2023

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They forgot to reset oil my service light know oil my car is saying need a oil change More

by rjh1955
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 26, 2023

Vera Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Leo Pena Service Manager

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