Heather Cullen | Page 2

Greeted by name knew scheduled work, investigated a dirty backup camera which ended up being a coating of dust and some type of moisture keeping the coating on was all done as a part of standard inspection a backup camera which ended up being a coating of dust and some type of moisture keeping the coating on was all done as a part of standard inspection at job completion thanks John When making this appointment, I talked to Heather who had worked me in to address a recall that required no parts the first time at Lou Sobh which brought me back as a repeat customer. Thanks again Heather More

by Larry Verified Customer Verified Customer

Print

The service staff is always helpful and friendly every time I go for car service. time I go for car service. More

by MBRDMS Verified Customer Verified Customer

Print

Excellent service! Aquila always very helpful and friendly. . Heather, very knowledgeable and friendly also. Nice!! Aquila always very helpful and friendly. . Heather, very knowledgeable and friendly also. Nice!! More

by POWENS2626 Verified Customer Verified Customer

Print

My Service Advisor Rasheed was very helpful in explaining the services. I feel comfortable in choosing recommendation services. He communicated well and exceeds my expectations. the services. I feel comfortable in choosing recommendation services. He communicated well and exceeds my expectations. More

Print

Heather and team have always done a phenomenal job! ! This is why I drive about 45 mins to this specific location ! This is why I drive about 45 mins to this specific location More

by Milex Verified Customer Verified Customer

Print

Aquila was extremely helpful and easy to talk to! Would definitely book another appointment with him. Would definitely book another appointment with him. More

by SYDNEYERGLE Verified Customer Verified Customer

Print

Overall experience was good, but can be improved. The service advisors communication and price explanations should be improved. Also upscaling for the services like engine filter and cabin filters sh The service advisors communication and price explanations should be improved. Also upscaling for the services like engine filter and cabin filters should be considered. More

by Rajendra Verified Customer Verified Customer

Print

Lou Sobh of Honda is such a trustworthy dealership! We absolutely loved doing business with them on our latest purchase! The Tech Ned, Sales Rep Steve Rossi and service manager Heather are such amazing We absolutely loved doing business with them on our latest purchase! The Tech Ned, Sales Rep Steve Rossi and service manager Heather are such amazing people! They work hard at everything they do and go above and beyond!! We appreciate the outstanding service we received from everyone there! More

Print

I brought my 2014 Honda Odyssey in because the vehicle was pulling left. An alignment was performed, but later I was told the rear suspension/shocks were the actual issue affecting the vehicle when loaded was pulling left. An alignment was performed, but later I was told the rear suspension/shocks were the actual issue affecting the vehicle when loaded. I’m disappointed this suspension concern was not identified earlier before recommending additional services. I was also surprised to see alignment recommended again after it had already been performed, along with a very expensive quote for front wiper blades that can normally be replaced easily at a much lower cost. The staff was polite, but the overall experience felt more focused on upselling than clearly diagnosing the root cause from the beginning. I hope the dealership improves communication and avoids duplicate or unnecessary recommendations in the future. More

by RAMA Verified Customer Verified Customer

Print

El mejor dealer ! Todos sus empleados estan enfocados con la satisfaccion total del cliente ! estoy seguro que su compromiso es bastante safisfactorio para ambas parte Todos sus empleados estan enfocados con la satisfaccion total del cliente ! estoy seguro que su compromiso es bastante safisfactorio para ambas partes More

Print