Heather Liautaud

My family has purchased 4 BMW's from this Dealership. Everyone is so helpful.. Michelle stayed with me way after hours to get the deal done. From start to finish the best dealership. The service team is Everyone is so helpful.. Michelle stayed with me way after hours to get the deal done. From start to finish the best dealership. The service team is also amazing, I wont go any where else. More

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Michelle was very helpful and knowledgeable. She described the process every step of the way and was very hospitable! I highly recommend going to this dealership if you're looking for a car. Eve She described the process every step of the way and was very hospitable! I highly recommend going to this dealership if you're looking for a car. Everyone who works there was also very knowledgeable about the vehicles there and were just friendly all around! More

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Easy going sales approach. Great atmosphere. Nice selection of cars. Simple buying process made very easy by all involved. Great atmosphere. Nice selection of cars. Simple buying process made very easy by all involved. More

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One of the best experiences I’ve had buying a car. It was a pleasure to work with the whole team, from start to finish. I won’t hesitate to return for service and future purchases. It was a pleasure to work with the whole team, from start to finish. I won’t hesitate to return for service and future purchases. More

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We have been with BMW of Crystal Lake for over 20 years: leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted fr leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted friend. Even when he is working hard on sales events, he always takes the time to accommodate our needs and limitations, and he never makes any request seem like a bother. Not only can he tell you anything you want to know about these complex vehicles, you come away feeling you actually learned something! He is the biggest reason we have stayed with BMW of Crystal Lake for over two decades. (The X3s are great, too! ) Ed and Nancy Ponczek More

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Dan has a great staff in place at the Dealership. Michelle and Heather made me feel like a family member, the whole process was completely flawless..will buy my next vehicle from them as well! I can’ Michelle and Heather made me feel like a family member, the whole process was completely flawless..will buy my next vehicle from them as well! I can’t say enough about how everyone that I interacted with was very supportive and professional! Keep up the amazing work! More

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I had an outstanding experience at BMW of Crystal Lake. From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He gu From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He guided me through the selection process with ease, answered all of my questions thoroughly, and made sure I felt confident in my decision. The trade-in and purchase process could not have been easier. The finance team was professional and efficient, making the paperwork simple and transparent. The service department has also been wonderful, adding to my confidence in choosing this dealership. Overall, it was a very pleasant experience, and I couldn’t be happier with my new X2 M35i BMW. This will absolutely be my dealership for all future purchases More

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Answered all our questions and was willing to work with us initially electronically on pricing, and then finalized the deal over phone and in person. Very easy to work with! us initially electronically on pricing, and then finalized the deal over phone and in person. Very easy to work with! More

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I really love how Passionate, maintained, and organized Daniel Krol is. He is very thorough, informative, and positive while answering all the questions I had. I really love how comforting, and understandi Daniel Krol is. He is very thorough, informative, and positive while answering all the questions I had. I really love how comforting, and understanding he is during the deal. It made the process all the more enjoyable and it was an effortless transition on my end. I feel as though I was heard and understood from Daniel Krol and other staff members. I’m very glad with my purchase and I know if I am ever in the market it will be with Daniel Krol again. Thank you Dan! 5 stars 🤚🏽 More

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Fourth straight purchases from this amazing dealership! Dan, Michelle, Heather, Devon and Mike were amazing and wonderful as usual! This team has been consistent and beyond reproach. Made the process so Dan, Michelle, Heather, Devon and Mike were amazing and wonderful as usual! This team has been consistent and beyond reproach. Made the process so easy and simple and my new BMW was perfect at delivery!!! I will continue to purchase vehicles from this team and dealership as well as confidently refer as many people as possible can. I know I will never be embarrassed or let down. Perfect experience!!! More

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